Amazing experience. We went for switching sim operator. Jemimah explained us everything really well. Thanks a lot
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Visited the 3 store in St James Edinburgh after a subpar visit at my home store. Met Guvvy the assistant manager who after two minutes of conversation told me the phone I would probably buy, talked th... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
198 reviews
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A store with great people
I was having a problem going online after returning from a holiday in Spain. I went one store where I was very dissatisfied with the service. I tried this store where not only did I feel listened to and there was a willingness to help they fixed the problem. I would definitely come back to this store for help.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Bill, this is what we love hearing from our customers! We're so happy to hear you got the support needed, we'll certainly pass this on! -John
Jamie was very welcoming and helpful…
Jamie was very welcoming and helpful setting up the account, thanks again!
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s brilliant, Jake! We love hearing that Jamie made things simple and easy for you. Wishing you a pleasant day! -Veronica
Gurveer is a phenomenal manager very…
Gurveer is a phenomenal manager very professional for his young age highly recommend getting a contract from him
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Fantastic, George!✨ We're thrilled to hear that Gurveer delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas
Fantastic service in store.with…
Fantastic service in store.with friendly staff
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Wonderful experience with Jamie and…
Wonderful experience with Jamie and Emilia helped me to get my iPhone 17 pro on contract even though I didn't have a credit score they guys are really helpful and kind once again thank you for your support
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi.
Thanks! Your review is really appreciated. -Pete
Sam was very helpful and got my son's…
Sam was very helpful and got my son's smart watch up and running and made sure it was all functioning before we left
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Jemimah was amazingly helpful and…
Jemimah was amazingly helpful and wonderfully professional … helped the whole family :)
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Brian, thank you for sharing your experience 🎉 We’re delighted Jemimah delivered exceptional care and made your family’s visit truly seamless. Wishing you a wonderful New Year 🎊 -Arvind
Great customer service from Jemimah she…
Great customer service from Jemimah she helped renew my sim plan and set up my wife’s plan with ease.
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Ataur, Thank you so much for sharing this! Jemimah will be super glad to hear your kind words. We look forward to serving you again soon! 😊 -Kashish
Reply from Three UK - 3Store Edinburgh St. James
Hey there, that’s awesome! We’re glad you had such a positive experience. Thank you for this amazing 5⭐ review! -Veronica
St James
Harry the manager was brillant totally helped me out with my Upgrade and got me a brillant deal on a tablet and broadband! Highly recommend everyone to visit!
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
The team was Amzing sorted it all out …
The team was Amzing looked after all my worries about changing networks and getting the new phone Gunbeer the manager was outstanding he went above and beyond to make sure it all worked for us
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s wonderful to hear, Rajinder. We’re delighted that Gunbeer supported you with your network switch and ensured everything was sorted. Your feedback means a lot to us. -Manavata
Sorting my wifi with Jemima
Jemima was very friendly, got us a great deal with a discount. Very happy with the service.
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Tom, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Jemima. -Suhaas
Great and quick
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed an efficient service. We appreciate you taking the time to share this with us 🎊. -Michael
Sam was very helpful
Sam was very helpful! He got me straight on a new plan as I was out of contact and was very knowledgeable. Fantastic service
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great service
Got served straight away and lady was very kind and nice. Had great chats :)
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Such a lovely 5⭐ review, Tomás. Thanks for taking the time to send this over 😊 -Jade
Jemimah was absolutely excellent today…
Jemimah was absolutely excellent today and delivered amazing service. Told me the best options and helped me with the purchase and set up of my new phone.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That's awesome, Upa :) We're happy that Jemimah got it all sorted for you, and helped get you connected -Scott
Amazing help from Sam who offered me my…
Amazing help from Sam who offered me my new contract.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
We hope you love your new phone, Hannah. We're glad you chose to take it out with us :) -Scott
Reply from Three UK - 3Store Edinburgh St. James
Hey Carol! It’s really lovely to hear that Emilia was so helpful. Thank you for the wonderful 5 ⭐ review! -Ayesha
Had a great experience in store
Had a great experience in store, Gurveer was so helpful. I had slightly complicated request that he managed to not only solve, but suggested a contract that worked even better for me, thank you Gurveer!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
My experience was amazing
My experience was amazing, very nice and very helpful. Guvy and Sam were amazing!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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