Amazing experience. We went for switching sim operator. Jemimah explained us everything really well. Thanks a lot
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Visited the 3 store in St James Edinburgh after a subpar visit at my home store. Met Guvvy the assistant manager who after two minutes of conversation told me the phone I would probably buy, talked th... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
198 reviews
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Had an amazing experience today!
Had an amazing experience today getting the new iPhone. Luke and Harry talked me through every option and they were £20 per month cheaper than EE, who I moved from. So happy and leaving one very happy customer :)
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Thanks! Your review is really appreciated. -Pete
Very happy with jem and Guvy
Very happy with jem and Guvy, got good deal.
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
sam was amazing
sam was amazing, he got me a great deal on an honour phone that was very suited to me. he made the whole process so quick and easy and answered any questions i had.
5 star man
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Reply from Three UK - 3Store Edinburgh St. James
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Emilia and Gurveer excellent people and…
Emilia and Gurveer excellent people and solved all my issues, beyond expectations!!! Absolutely the best at the store, had some problems with other people before and they were so nice so happy walking out of the store, thank you guys!!
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, Angel, and it's lovely to hear that you enjoyed great customer service from Emilia and Gurveer during your store visit. We appreciate you taking the time to share this with us. -Michael
Jamimah has been the best today
Jamimah has been the best today! Very accommodating, helpful and social.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
It was a straightforward transaction
It was a straightforward transaction. Jamie is extremely knowledgeable, made everything go smoothly, no sugar coating and just putting it as clearly as can be.
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Jemimah was super excellent in…
Jemimah was super excellent in delivering quality customer service to me.
She was clear, explained and made all my options clear and was convincing and helpful to me.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for the review. We're glad to hear it's been such a good experience for you, Taiwo -Maxine
Alicia and Harry were both very helpful…
Alicia and Harry were both very helpful at finding me a new plan!
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Gurveer in the Edinburgh St James…
Gurveer in the Edinburgh St James shopping centre store made the process very clear and simple for me
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Jemimah!!
Jemimah You were really Amazing !!
We just loved your support and deals.
Thank you for being helpfull!!
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Super friendly team always happy to…
Super friendly team always happy to help out
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Nipped into the shop to get some help
Nipped into the shop to get some help, and Jamie was so helpful. Highly recommend
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Jamie during your store visit. We appreciate you taking the time to share this with us. -Michael
Good experience of shopping at Three UK Edinburgh St.James
Member of Staff Jemimah had:
Good Customer Care
Good communication skills
Satisfactory service
Showed a variety of options to choose from
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this fantastic 5⭐ review, King. We appreciate you taking the time to send this over! Well done Jemimah 🎉 -Jade
Sam was great
Sam was great. Gave me a lower price than expected and made good conversation while onboarding me.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, Chanelle, and it's lovely to hear that you enjoyed great customer service from Sam with your new plan. We appreciate you taking the time to share this with us. -Michael
Gurveer very helpful in Edinburgh St…
Gurveer very helpful in Edinburgh St James shop
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That's fabulous, Ross. We're glad you had a great experience in the Edinburgh store from Gurveer and the team :) -Scott
Sam was great help!
Sam was great help. Talkative, and knowledgeable about the products I was interested in. Great service, couldn't ask for more.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Dani, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Excellent customer service
Really nice lads, superb help with helping me get a new phone
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Superb, Tyler. We wish you the best with your new phone :) -Scott
Had an amazing experience with Sam
Had an amazing experience with Sam - it was a quick and smooth process to change my number over to 3 thanks!
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Varsha, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Emilia was amazing
Emilia was amazing. She fixed my problem in 2 mins flats
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this fantastic 5⭐ review, Amar. We really do appreciate you taking the time to send this over! Great work Emilia 🎉 -Jade
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