Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... See more
Company replied
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See what reviewers are saying
Came in nilza helped me to do my phone and then pick new one know messing very help full and set new phone up for me very good staff.
Company replied
I saw Hayley in the Three store today to help with getting my son a new sim card after his was stolen. She made the transaction so easy and we felt comfortable in her guidance. She easily replaced his... See more
Company replied
Since ,I get in the store Hayley helped me a lot.She is a very nice and kind person ,she is very proffesional and polite.I totally recommend.
Company replied
Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.8
Excellent
343 reviews
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Absolutely gorgeous and professional…
Absolutely gorgeous and professional for both Nilza and David. Thank you all.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Zhao, thank you for sharing your experience. We are delighted to hear that both Nilza and David provided you with such an excellent and high-quality service during your interaction.— Three Social Media Team
Really wonderful experience one of the…
Really wonderful experience one of the Customer advisor name Ellen. The way she communicate very nice I am very happy.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Lovely to hear this, Kamran. Ellen’s approach clearly made your experience enjoyable, and we’re happy you left feeling satisfied.
— Three Social Media Team
Nilza is so helpful
Nilza is so helpful. She helped me before getting and setting my new phone and now to set my maps app. Great job.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Dani, we’re pleased to know Nilza provided clear and helpful guidance throughout your setup. Thanks for sharing your experience.
– Three Social Media Team
Javeria helped us to make the best…
Javeria helped us to make the best contact. i appreciate her. she is so helpful and kind
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Tannaz, thanks for the 5⭐⭐⭐⭐⭐ review! We're super happy to hear that your experience with Javeria went well.
— Three Social Media Team
Came in nilza helped me to do my phone…
Came in nilza helped me to do my phone and then pick new one know messing very help full and set new phone up for me very good staff.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for your feedback, Robin. It’s lovely to hear Nilza guided you through everything and supported you with your new device. We’re happy our team made such a great impression. 🙌 — Three Social Media Team
Marcus was very helpful
Marcus was very helpful, he was very knowledgeable and friendly, great customer service
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Asia, thanks for sharing your feedback. It’s lovely to know Marcus provided clear guidance and a welcoming experience during your interaction with us. — Three Social Media Team
⭐ Very Disappointing Customer Service
⭐ Very Disappointing Customer Service
We recently received a scam involving someone using the Three name, so we contacted the Three customer service team for assistance. We were advised to visit a Three store in person
Unfortunately, when we visited the store in Arndale Mall Manchester the sales team member at the front desk was extremely unhelpful and did not take our concerns seriously. We felt that we were being ignored and treated very poorly.
For a well-known and reputed company like Three, this level of customer service is very disappointing and unacceptable. We expected professional assistance and guidance, especially when dealing with a potential scam involving the company’s name.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Anan, we’re truly disappointed to hear about the way you were treated during your visit to the Arndale Mall store at Manchester, especially when you were seeking support regarding a concerning scam situation. As we can't review account details on Social Media, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They're available Monday to Friday 8am to 8pm and weekends 9am to 6pm. You can also reach our chat support team at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. Further, you can read more about spam, scams and how to report them here: https://bit.ly/3gNqWQQ.
– Three Social Media Team
Since ,I get in the store Hayley helped…
Since ,I get in the store Hayley helped me a lot.She is a very nice and kind person ,she is very proffesional and polite.I totally recommend.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Claudia, it’s a pleasure to hear that Hayley provided such a seamless experience and ensured everything was sorted effortlessly for you. – Three Social Media Team
Hayley was very helpful
Hayley was very helpful, couldn’t recommend enough :)
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Naresh, thanks so much for your kind words. We’re delighted Hayley was able to support you so well 🙂
- Three Social Media Team
Nilza she is very good 👍
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you for your lovely feedback, Isaac! We’re thrilled to know Nilza made such a strong impression. 🌟 – Three Social Media Team
Nilza was so helpful setting the…
Nilza was so helpful setting the broadband and get sim for my son. Good work.
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Merry, thank you so much for sharing your wonderful 5 star review! We’re thrilled to hear that Nilza made everything easy and stress‑free for you and your family. -Three Social Media Team
Excellent and professional.
The Three staff that attended to me was very professional, polite, caring and she only needed few words to convincingly sell her Three products and I'll get more customers to her Three company.
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
⭐ Wonderful feedback! We’re so pleased you found the support from our team welcoming and helpful 😊 – Three Social Media Team
Reply from Three UK - 3Store Manchester (Arndale)
Hey Nimy, your message truly made our day! Thank you for taking the time to share such lovely feedback 😊
Three Social Media Team
Reply from Three UK - 3Store Manchester (Arndale)
Sami, thank you for the brilliant 5⭐ feedback. It’s great to know Noor’s support made such a positive impression.
— Three Social Media Team
I had a very disappointing experience…
I had a very disappointing experience at the Three store. I visited to replace my SIM card and felt the staff were unhelpful and dismissive. Instead of clearly explaining what identification was required or discussing possible alternatives, I was left feeling frustrated and unsupported.
Good customer service should involve treating people with respect, listening to their situation, and providing clear information. Unfortunately, that was not my experience. The lack of empathy and poor communication made what should have been a simple visit unnecessarily stressful.
I hope Three provides better staff training so that future customers are treated with more professionalism and respect.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi alpha, thank you for letting us know about your experience in store. We’re sorry the support you received when replacing your SIM card didn’t meet the standard you should expect. As we can’t review accounts or store interactions on this channel, our Customer Support team will be able to help further. You can reach them through https://bit.ly/3C43TKN, or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. The team is available Monday to Friday from 8am to 8pm, and weekends from 9am to 6pm.
— Three Social Media Team
Just been in Manchester store and the…
Just been in Manchester store and the experience was lovely dave and hayey were absolutely amazing so thank you two so much customer service fantastic ❤️
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Annmaria, it is brilliant to hear Dave and Hayley took wonderful care of you during your Manchester store visit! We appreciate you taking the time to share this lovely feedback ✨ — Three Social Media Team
Ellen is very friendly
Ellen is very friendly, talkative and sweet! Made all procedures easier
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
That’s brilliant to hear, Ayman! We’re delighted Ellen made the whole process simple and enjoyable for you.
– Three Social Media Team
Biswarupa she unblivablly she made for…
Biswarupa she unblivablly she made for i very a big thing in a matter of three minutes. What help given me took from me a matter of 5 minutes, she is cortious and so profishal i thank har a 1000
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you, Kamal. We’re completely blown away by how rapidly and effectively Biswarupa turned things around for you. Resolving a major issue in mere moments while maintaining a polite and expert approach is exactly the standard of care we strive for. 🥰 - Three Social Media Team
The sales person was good and had dealt…
The sales person was good and had dealt with my query in a professional manner and with respect.
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, thank you for the amazing review. We’re happy to know that our team provided exceptional support with your concerns and ensured you had a well taken care of experience.
– Three Social Media Team
Mian was very kind patient and helped…
Mian was very kind patient and helped me get my broadband. I'm very happy with her service
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Love hearing this, Sair! Mian will be thrilled to know she made such a difference. Thanks for the review! 😊 – Three Social Media Team
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