Marcus was incredibly helpful and professional. He listened patiently to my billing issue, followed up with care, and made sure everything was resolved. He was so polite, patient, and understanding th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nilza brilliant at Manchester Arndale! Fantastic help, explained things easily and made us feel so welcome! 5 stars
Company replied
Nilza was amazing, she is so helpful. Helped with our phone problem today and assisted 100% customer service
Company replied
Visit market street office in Manchester to buy broadband service. Everything setup in couple of mins and flawless service was provided by Nilza.
Company replied
Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.8
Excellent
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sidra is an amazing person and I am…
Sidra is an amazing person and I am glad she was in today. She gave me a fantastic offer that makes me speeches today!
Bless her.
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Martha! It’s great to hear that Sidra made the whole process feel effortless and ensured such a seamless experience. -Afaq
I visited 3 store and was greeted by…
I visited 3 store and was greeted by Ommar he was really supportive
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Great to hear about your visit to our 3 Store, Sandra. It’s brilliant to know Ommar made you feel welcome and provided such supportive help during your time with us. -Shivam
i came in the store and some lad called…
i came in the store and some lad called daniyal Helped me out with a smile, excellent customer service skills proved by this gentleman as he Spoke well mannered and as i was confused with certain Aspects , he clarified them and made it easier to understand.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Rauf, we’re pleased Daniyal could provide such a welcoming experience and offer the clear guidance you needed to feel confident with your choices. -Kishan
Mariyam was really friendly and advised…
Mariyam was really friendly and advised me on the best contracts that were available. Really supportive and would definitely come more regularly. Value for money is also very reasonable
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Muhammed, thank you for sharing your experience. It’s great to hear Mariyam was friendly and helped you find the right contract. We’re glad you felt supported and found good value. -Manavata
Ameen’s customer service was 10/10
Ameen’s customer service was 10/10, extremely friendly and helpful. Sorted my issue out with ease
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for sharing, jay! 🎉 Ameen clearly delivered amazing service, and hearing that you gave us a perfect 5⭐ truly makes our day. 🥰 -Ayesha
Reply from Three UK - 3Store Manchester (Arndale)
Thank you, Blessing! We’re so glad you enjoyed the great and quick service. Bis will be thrilled to hear this. -Ayesha
Excellent customer service from Marcus
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Grateful for your message, Samuel. Wonderful to hear Marcus provided the level of support you were hoping for. We’ll make sure he sees this. -Manavata
Rash very good service thanku so much
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Shafi, thank you for your kind feedback! We’re really glad Rash was able to support you and make things easy. Your appreciation means a lot to us. -Suhaas
Sidra customer service was amazing and…
Sidra customer service was amazing and good ,her communication very effective ,easy and understanding.and she is very professional and good at what she does kudos to her
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Kate, thank you for your lovely feedback! We’re delighted Sidra delivered clear and attentive service, making everything comfortable for you. -Suhaas
Shout out to Anto for being amazing!
Anto was so friendly and helpful, she went above and beyond in making me feel welcome and supported, 10/10 would recommend asking her for help!
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Nickie, thank you for the amazing feedback! We’re so pleased to hear Anto made your visit memorable and welcoming. Your recommendation really means a lot to us. -Suhaas
Had a wonderful experience with Nilza
Had a wonderful experience with Nilza.
She was so nice and helpful
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Jonah, great to hear Nilza made such a positive impression and supported you so well during your visit. -Shivam
Javs helped me today and helped me get…
Javs helped me today and helped me get a new phone. I was very pleased with the service. Thank you javs
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Faisal, we’re glad your experience was such a good one. Javs offered brilliant assistance and helped you get set up with your new phone. -Manavata
I met Attique in three store
I met Attique in three store, Perfect explanation, and customer welcoming, he's friendly and nice
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
This is fantastic to hear, Atinuke! ✨ We’re delighted that Attique made such a positive impression with his clear guidance at our store. Hope you have a wonderful day! 😊 -Maryalex
Came in with my phone stating no sim…
Came in with my phone stating no sim available. Rash was really helpful ended up leaving with a great broadband deal and a cheaper contact sim than I already had. Can not thank her enough.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Kaylem, thanks for sharing this with us. It’s great to hear Rash was able to help you sort everything out and find options that worked better for you. -Shivam
Abigail and tyler both done great job
Abigail and tyler both done great job
Thankss
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
This is the kind of feedback that makes us smile, Syed! 😊 We’re thrilled to know Abigail and Tyler made such a strong impression. 🌟 -Veronica
Excellent service
I went in to the Manchester Arndale store after ordering a wifi hub online. I dealt with Nilza who was really helpful, not only did she keep things moving quickly she also got me a better offer than I originally ordered. Excellent service from Nilza
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Naeem, that’s fantastic! 🎯 Nilza at our Manchester Arndale store went above and beyond with quick service and a better offer than expected. Thank you for this brilliant 5⭐ shout out! 🌟 -Samad
Nilza she is very good lady
Nilza she is very good lady . Customer service is very good
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Muhammad, it’s wonderful to hear how Nilza made such a positive impression on you. Her kindness and professionalism clearly stood out. -Manavata
The good lady Nilza with a good manners
The good lady Nilza with a good manners
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Atif, that’s brilliant! We’re thrilled to hear that Nilza made such a strong impression on you, and we hope we can make it a perfect 5 next time. 😊 -Veronica
I lost my phone a couple days ago
I lost my phone a couple days ago. I came to the shop for help on how the insurance claim works. I spent over an hour with Blessing who helped me through the whole service.
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi, Yohannes! We’re really pleased our team could take the time to walk you through the insurance process and make sure everything was handled properly. Thank you for sharing this! ☺️ -Prabhjeet
Came to the Manchester city centre…
Came to the Manchester city centre store, Mian was super helpful. Sorted us out gave us good prices and got what we needed.
Thanks for all your help
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Moiz, it is great to hear that Mian provided such helpful support at our Manchester City Centre store. We are glad he could find the right solutions and pricing to meet your needs, and we really appreciate you sharing your thanks with the team. -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.