Came in to get a new phone for myself despite being non verbal aaron managed to find and help me for exactly what i wanted all while making sure that im understanding what i was signing up for Tha... See more
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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Came in to store today and spoken to aaron despite the issues i had communicating and aaron made sure me and my parter were taken good care of writing everything down and ensuring that we understood... See more
Company replied
Me and my family were helped by Paris and she was amazing! She really knew her stuff and sorted us with a great deal incl. new sims/esims. She was really easy to chat to and get all our questions answ... See more
Company replied
Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
196 reviews
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Reply from Three UK - 3Store N'castle (N'humberland)
Hello there, it's great to hear Martin was able to help and make things easy for you. Thank you for your kind words. - Three Social Media Team
Paris was really good and explained…
Paris was really good and explained everything so well
October 16, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Margaret, thanks for taking the time to leave a review. We're pleased to hear Paris made everything clear and easy to understand, helping you feel confident every step of the way.— Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Augustina, you've just made our day. We're delighted to hear you had such an amazing experience. Thank you for taking the time to share your lovely feedback.
Three Social Media Team
Paris was great sorting me out a deal…
Paris was great sorting me out a deal for my Internet and phone! Great service!!!
October 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Tracy, thank you for taking the time to leave us such a fantastic 5⭐ review! We're delighted to hear that Paris was able to find an option that suited your needs and made the process straightforward and stress-free. - Three Social Media Team
Brilliant service from Martin…
Brilliant service from Martin (Northumberland St) , helped sort everything and even helped me make my mind up and get a new phone
October 8, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey James, we're delighted to hear Martin at our Northumberland Street store made your experience such a positive one. It's great to know he helped you get everything sorted and supported you in choosing your new phone. Thanks for taking the time to share your feedback! 😊💚
-Three Social Media team.
Aaron was amazing
Aaron was amazing, he did everything so fast and tell me about the broadband.
October 6, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello Ebrahim, it's great to know Aaron was able to assist you and make everything easy to understand. Thank you for your 5⭐ review. - Three Social Media Team
Aaron is the BEST!!!!!!
October 6, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Hazam! Thank you so much for ⭐⭐⭐⭐⭐ review about Aaron! Hope you have a wonderful day 🙂 — Three Social Media Team
Me and my family were helped by Paris…
Me and my family were helped by Paris and she was amazing! She really knew her stuff and sorted us with a great deal incl. new sims/esims. She was really easy to chat to and get all our questions answered quick and easy! I highly reccommend getting sorted at three!
September 24, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello Jordan, it's wonderful to know Paris made everything simple for you and your family while helping you choose the best options. Thank you for your 5⭐ review. - Three Social Media Team
Staff have been very professional and…
Staff have been very professional and helpful. My phone issue was resolved in seconds
October 6, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Patricia, thank you for your review. We're delighted to hear your issue was resolved quickly and that you had a positive experience with the team.
Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
We truly appreciate your kind words, Florinel! 🌟 We are so glad our team could provide you with an excellent and seamless experience. 👍 – Three Social Media Team
Best service 👌
October 5, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Awesome, Mehmet! That's what we like to hear. Thank you so much for your feedback! 🙌 – Three Social Media Team
Came in to get a new phone for myself…
Came in to get a new phone for myself despite being non verbal aaron managed to find and help me for exactly what i wanted all while making sure that im understanding what i was signing up for
Thansk again Aaron
October 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, thanks for taking the time to leave a review. We're delighted to hear Aaron was able to support you, ensure everything was clear, and help you find the right option for your needs.— Three Social Media Team
Came in to store today and spoken to…
Came in to store today and spoken to aaron despite the issues i had communicating and aaron made sure me and my parter were taken good care of writing everything down and ensuring that we understood what was to be happening down to the smallest detail
Will be coming back again to the three store
October 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Helen, thanks for taking the time to leave a review. We're delighted to hear Aaron took the time to make everything clear and accessible for you and your partner, ensuring you both felt informed and supported throughout.— Three Social Media Team
The person serving me was very nice and…
The person serving me was very nice and accurate!
October 2, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That's impressive, Karen 🎯 it's fantastic to know such attentive care and precision stood out during your experience 💙
- Three Social Media Team
Excellent service from Lee
Excellent service from Lee. Was patient and help me sort my top up request. He also spoke to me about excellent offers from 3. Thumbs up.
October 1, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Osasoje, thank you for the lovely review! We love hearing that Lee's fantastic care and patience made it easy to sort your request and explore our offers. – Three Social Media Team
An easy trip
Martin was very helpful and reduced my costs massively with a trade in etc
September 29, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That's brilliant, Peter 🌟 We're glad Martin's support helped unlock some fantastic value and make the most of your trade‑in 💙
- Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Love hearing this, Katie ✨ Aaron's attentive support and swift approach clearly stood out. Your kind words speak volumes 🌟
- Three Social Media Team
Peter was very helpful
Peter was very helpful, got me sorted very quickly
September 26, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Liam, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Peter was able to get everything sorted smoothly and make such a positive difference.
Three Social Media Team
Just been helped with new broadband and…
Just been helped with new broadband and phone contract. Was helped by Aaron who was very polite, guided me through setting my phone and new device. Excellent service
September 26, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Vanessa, what a fantastic review to receive. Aaron clearly took the time to ensure everything was ready to go and helped make the whole process seamless.
Three Social Media Team
Amazing service from Peter
Amazing service from Peter, he removed the viruses from my phone for me.
September 23, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Munir, thanks for the fantastic feedback. We’re delighted to hear that Peter provided outstanding support and helped resolve the virus issue on your device, making your experience a great one.
– Three Social Media Team
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