Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amy always helps me
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello Janice, we appreciate your feedback. It is great to hear that you always receive helpful service from Amy. -Kishan
Peter was amazing and helped me with…
Peter was amazing and helped me with all my enquiries.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you so much, Nancy and Graham. We’re delighted to hear Peter was amazing and helped with all your enquiries. Your kind words mean a lot. -Ayesha
Peter was really lovely
Peter was really lovely. Great customer service.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey there! 🎊 Great to hear. Hats off to Peter for making the experience epic. Your feedback means a lot to us! -Neha
Amy is class
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Tony, we’re thrilled Amy delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Peter was great today
Peter was great today, very knowledgeable & helpful, thankyou
May 30, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, your words truly spotlight Peter's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Came into store for the second time and…
Came into store for the second time and spoken to Aaron again and he helped me with all my inquiries regarding the phone and how to work with some of the features 10/10
May 27, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Ken, we appreciate you taking the time to leave this. Fantastic to hear Aaron supported you again and explained all the features so well. -Shivam
Amy always helps me shes good at her job
Amy always helps me shes good at her job
May 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Julia, thank you for sharing this. We’re happy Amy is always there to help and delivers great service. -Ayesha
Interaction was lovely
Interaction was lovely, Peter was cery helpfull and patient , will be coming again.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We really appreciate your feedback, Alan. It’s great to know you had a lovely experience and that Peter took good care of you. Looking forward to seeing you again. -Ayesha
Aaron was a big help when I felt lost…
Aaron was a big help when I felt lost since I factory reset my phone and managed to get it all back by some miracle
May 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Susan, thank you for taking the time to leave such a wonderful 5⭐ review. We’re so glad Aaron was able to make your experience smooth and enjoyable. -Neha
Came into store to speak to Aaron about…
Came into store to speak to Aaron about my phone due to it acting up over the course of weeks which made it very hard for me and my hearing aids but Aaron and Amy went above and beyond to help me and make sure I wasn't going to have any more trouble
Thank you again
May 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Mary, thanks for sharing this fantastic 5⭐ review. We're glad Aaron and Amy were able to give you the care and attention you needed after dealing with those long‑running device issues. It’s great to know everything is functioning properly for you now. -Maryalex
Reply from Three UK - 3Store N'castle (N'humberland)
Amazing to hear, Harith. Aaron will be thrilled with that 10/10. Thanks for sharing the love. 😇 -Ayesha
Came into store looking for a better…
Came into store looking for a better deal than EE and O2 and the gentleman Aaron that I spoken with today was very polite and tried his hardest to fine a package that was right for me I’ll definitely be back with my friends and family
TOP LAD
May 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Aram, it is good to hear that Aaron provided such a helpful experience when you visited us to compare options. We appreciate you choosing to stop by and look forward to seeing you and your group next time. -Kishan
Amy was really good great service been…
Amy was really good great service been coming to her for 10 plus years
May 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We’re honored by your continued trust in Amy’s expertise and the support, Tony. Your years of loyalty are the highest compliment 💖, and we’re pleased to know every visit leaves you feeling valued. Excited to welcome you back soon ☺️ -Ashifa
Lee was great
Lee was great. Really helped me out with a new phone and tablet whilst saving me mo ey too. Thanks!
May 8, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Denise, thank you for your kind feedback! We’re pleased Lee could assist you with your new devices while helping you find a great deal. We appreciate you sharing this. -Suhaas
Fantastic service by Tommy to get me a…
Fantastic service by Tommy to get me a new seal on a new phone and my partner a new sim deal too. Thanks to amy for having a look at my phone and trying to fix it too. Thank you so much guys
May 8, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for sharing this, Gillian. We’re really pleased Tommy could help sort things out for both you and your partner, and it’s great to hear Amy took the time to look into your phone too. We appreciate you taking a moment to leave such lovely feedback. -Shivam
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you so much for the lovely review, Maureen 🌟. We’re thrilled to hear Amy made your visit so smooth and ensured everything was handled with real care. -Manavata
Amazing service by Tommy and lee to…
Amazing service by Tommy and lee to move us from EE. Listened intently. Thank tou so much
May 5, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Joyce, great to hear Tommy and Lee took the time to understand your needs and made the move over a positive experience. -Shivam
Amy is so good ag her job credit to the…
Amy is so good ag her job credit to the company
May 1, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Ruth, thank you for sharing. We are glad Amy’s help made your experience so positive. -Suhaas
Lee and Amy were fantastic
Lee and Amy were fantastic. I had lots of issues with EE. As soon as I came into three they were very approachable and easy to talk to. Got me a great deal for a new phone which I love. Thanks again
May 1, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
David, it’s brilliant to hear your visit went so well. Lee and Amy will be thrilled to know their friendly approach and hard work made such a difference for you -Manavata
Tommy is great
Very good, easy to talk to and solved our issue. Nice upgrade price that we’re happy with! Thanks Tommy!
May 1, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Alexander, it’s fantastic to hear how Tommy made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.