Went into Newark 3 shop yesterday with a complex issue with a new handset and account. Saw Chad, he was brilliant, knew his stuff, was patient and kind with my lack of IT knowledge, a lovely young man... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely staff, very helpful. Visited the store to make payment and the service I received from 2 Lovely ladies ( Hayley store manager and Sally) exceeded my expectations. Thank you so much @ Three... See more
Company replied
Newark team yesterday.. I have to say outstanding customer service. Did all the hard stuff for me. All I had to do was sign a document and accept the new contract. Super easy.. Well done 🙏👌
Company replied
Staff was very helpful , especially chad chambers as he helped me out when I had a difficulty in sorting my sim out. He was quick and helpful
Company replied
Company details
About Three UK - 3Store Newark
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Stodman Street, NG24 1AT, Newark, Midlands, United Kingdom
- 01636704794
4.9
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff
Lovely staff, very helpful. Visited the store to make payment and the service I received from 2 Lovely ladies ( Hayley store manager and Sally) exceeded my expectations. Thank you so much @ Three Newark .
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi there 🙂
Lovely to hear Hayley and Sally looked after you so well.
Your visit sounds like it went just the way it should.
We appreciate you stopping by the Newark store 💛
— Three Social Media Team
Went into Newark 3 shop yesterday with…
Went into Newark 3 shop yesterday with a complex issue with a new handset and account. Saw Chad, he was brilliant, knew his stuff, was patient and kind with my lack of IT knowledge, a lovely young man and a credit to the 3 store
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Hayley, we’re really glad to hear your visit to our Newark store went so smoothly. It’s great to know Chad supported you so well. Thanks for sharing your feedback 🙌
-Three Social Media Team.
Staff was very helpful
Staff was very helpful , especially chad chambers as he helped me out when I had a difficulty in sorting my sim out. He was quick and helpful
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Joel, thank you for the ⭐⭐⭐⭐⭐ review. We’re glad Chad was able to sort things out promptly and make the process straightforward for you.
Three Social Media Team
Happy with experience served by louise.
Happy with experience served by louise.
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Nigel, this is wonderful to hear! We are so glad that Louise looked after you so well and provided a great experience during your recent interaction with us. Thank you for taking the time to share your feedback.— Three Social Media Team
Newark team yesterday.
Newark team yesterday.. I have to say outstanding customer service. Did all the hard stuff for me. All I had to do was sign a document and accept the new contract. Super easy.. Well done 🙏👌
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi, there! We're thrilled to hear about your fantastic visit to our Newark store. Our team always aims to make upgrading or changing your contract completely effortless, so we're glad they took care of all the heavy lifting for you. 🥰 Three Social Media Team
A good bargain for the right price
Chad was very helpful and had a Positive attitude I felt very relaxed in his company.Got some fantastic deals today so I'm one happy customer and highly recommend three and team
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hello Gemma, it’s great to hear Chad made your visit comfortable and helped you find amazing offers. We appreciate your kind words and recommendation – Three Social Media Team
Sally is as pleasant and as helpful as…
Sally is as pleasant and as helpful as always whenever I go into the store!
Walked a way with a new SIM card, amazing service!
June 29, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Scott, we really appreciate your review. Wonderful to know Sally looked after you so well and helped you leave with everything you needed.
Three Social Media Team
Thank you three Newark
Sally and Chris was very helpful with my phone enquiries, I will definetly be back
June 29, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Your words are a real highlight, Amelia ✨ We’re glad Sally and Chris provided top-tier support, and we look forward to welcoming you again 😊
- Three Social Media Team
Reply from Three UK - 3Store Newark
Amazing! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
The staff was incredibly helpful and…
The staff was incredibly helpful and very friendly.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Elvira, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 -Kashish
Very friendly service
Very friendly service. Very helpful, and we got everything sorted out very quickly and immediately. Thank you.
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hello Kasia, we’re so glad you’re happy with our service, thank you so much for the ⭐⭐⭐⭐⭐ review! -Kashish
Newark Three store is amazing and I’ve…
Newark Three store is amazing and I’ve got a great deal two SIM cards for £23 and thank you sally and Chad for everything 😁😁😁
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you so much, Nick! 🎉 We’re delighted Sally and Chad could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Sally was really helpful and polite…
Sally was really helpful and polite when getting a new contract/phone
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Fantastic news, Tommy! We’re so glad Sally was able to give you the support you needed. Thanks for the wonderful review. -Neha
Popped in the Three for a general…
Popped in the Three for a general enquiry and meet with Sally over a couple of Sundays on the latter visit with Louise too.
Very impressed with discussing my query, patience in allowing us to dwell on choices available very informative about keeping my number. All without the pressure. I moved my account to Three. My wife who works with customers was highly impressed with the service too. Sally and Louise are a credit to the branch and to future customers.
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you for taking the time to share your experience, Prem 🎯 We're delighted Sally and Louise provided such prompt patience and stellar knowledge to handle your number and account switch flawlessly without pressure. Your appreciation means a lot, you’ve made our day too 😉 -Arvind
Visited Three's Newark store today
Visited Three's Newark store today. First class service from Sally and Chris. Excellent advice regarding freeing up storage on my phone and renewing my contract at a lower price point.
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Mrs Q, we’re happy to know your Newark store visit went so smoothly. Sally and Chris giving you excellent advice and helping you save on your contract is exactly the experience we aim for. -Ayesha
I went into 3 store in Newark
I went into 3 store in Newark to upgrade my phone and broadband. Chad, who looked after me was extremely helpful and knowledgeable. He looked at all the options I had for upgrading and outlined all the costs. Very positive visit, with fantastic customer service.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Russell, thank you for this brilliant feedback. We’re so glad Chad helped you explore every upgrade option and made the whole process clear and easy :) -Ayesha
Staff extremely helpful
Bailey & the rest of the staff were friendly & extremely helpful. Helped me get a new deal that included everything I needed & exceeded my expectations. Definitely recommend talking in-store rather than trying to sort on-line.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you so much for your wonderful feedback, Darren! We’re proud that Bailey and our team delivered such clear, outstanding support. Providing excellence in every experience is always our goal. -Neha
Very good service from Chad hayley and…
Very good service from Chad hayley and bailey thank you so much
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Mary, we’re glad Chad, Hayley, and Bailey could provide you with helpful support and make the experience positive. -Kishan
Welcoming staff
Welcoming staff, very knowledgeable and offered a great deal Thanks
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Sue! We're thrilled to hear you had a great experience with our team. Thank you for the review! 😊 -Veronica
Staff are fab and very attentive at the…
Staff are fab and very attentive at the Newark on trent store
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Rebecca, it’s great to hear the team at our Newark on Trent store made such a positive impression. We’re glad the attentive service stood out during your visit. -Shivam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.