Three UK - 3Store Scarborough Reviews 

231
TrustScore 5 out of 5

4.9

21 Westborough, YO11 1UH Scarborough, North, GB


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Rated 5 out of 5 stars

Extremely enjoyable experience. Excellent and well mannered staff, couldn't be more happier with my new device. Got everything set up and nothing was too much trouble. Thank you so much, would highly... See more

Company replied

Rated 5 out of 5 stars

Guys in store were helpful with a problem i had much better than three in London when I went there

Rated 5 out of 5 stars

Excellent in store customer service . I visited the Scarborough branch in store shop today to ask about data roaming and the assistant Chris was very helpful. He explained how to use data roaming an... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Marty at the Scarborough Three store!! Immediate service on entering the shop … friendly, personable & knew his stuff!! I only needed a change of phone contract but Marty picked... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Scarborough

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 21 Westborough, YO11 1UH, Scarborough, North, United Kingdom

  • 01723363270

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4.9

All reviews

(231)

32,793 reviews in the last 12 months

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Rated 5 out of 5 stars

Came in with no data

Came in with no data, Nav sorted my device out and got me up and running. Thank you.

June 13, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi there, it is wonderful that Nav provided such excellent support by sorting out your device and getting you reconnected smoothly. -Kishan

Rated 5 out of 5 stars

Chris was the reason I went back for an…

Chris was the reason I went back for an upgrade. Very helpful and knowledable
Great service

June 12, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Martin. Thank you for sharing your experience. We are glad to hear that Chris provided such helpful and knowledgeable support, which made you feel completely confident coming back to us for your upgrade. -Shivam

Rated 5 out of 5 stars

I like my phone

June 11, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Fantastic, Amrit! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha

Rated 5 out of 5 stars

visit to Scarborough 3 store

I was served promptly and given a range of upgrade options. I was given assistance to get the new phone up and running. And talked through the process of cashing in my old one. Chris was very patient and I was warmly welcomed by Nav the manager too.

June 10, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Simon, great to hear things were resolved quickly and your visit felt smooth. -Suhaas

Rated 5 out of 5 stars

Came in with a problem

Came in with a problem, walked out with a smile. Thanks guys.

June 10, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Rodney, wonderful to hear your issue was resolved and you walked out with a smile. Your feedback means a lot to us. -Ayesha

Rated 5 out of 5 stars

Came into store wanting a new phone

Came into store wanting a new phone, the guys in store delivered. Amazing service. Thanks

June 8, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hey Neil, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 -Kashish

Rated 5 out of 5 stars

thanks guys

thanks guys, really helped me out.

June 8, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Really appreciate that, Timothy! ⭐ We’re happy we could be there for you. -Ayesha

Rated 5 out of 5 stars

The young man was very helpful and got…

The young man was very helpful and got me going with a great deal in the shop. Glad I went in it's a very pleasant experience in there and I will surely be back.

June 3, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hey Cynthia, thanks for sharing your lovely experience 🎯 We're pleased to hear our colleague provided such expert guidance and made your shop visit so pleasant. We can't wait to welcome you back again 🥰

- VodafoneThree Social Media Team

Rated 5 out of 5 stars

I came in to the 3 shop the other day…

I came in to the 3 shop the other day and spoke to Luke. I then came back to see Luke who remembered me and remembered what I was after. He was more than helpful, understanding and patient with me.
Highly recommend 3 especially the one in Scarborough.

June 2, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Zoe. It is wonderful to hear that Luke looked after you so well and remembered exactly what you needed when you returned to our Scarborough branch.— VodafoneThree Social Media Team

Rated 5 out of 5 stars

Great service

June 1, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Fantastic, John! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha

Rated 5 out of 5 stars

Thanks for the great service

Thanks for the great service. Got me up and running with my new phone. Thanks again

June 1, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Richard,
Love this 🙌 Really happy everything was set up smoothly for you. -Ayesha

Rated 5 out of 5 stars

Really easy going friendly and helped…

Really easy going friendly and helped with what I wanted even though English is not my first language, very good staff, Grozav!

May 30, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Thanks for sharing your experience, Fanica 😊 We're pleased Grozav provided such prompt patience and stellar care to look after your requests perfectly, ensuring everything was effortlessly clear 🌟 -Arvind

Rated 5 out of 5 stars

The guys were so helpful

May 30, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Anthony. Thank you so much for taking the time to share this, as it is fantastic to hear that our team provided such helpful support during your interaction. -Shivam

Rated 5 out of 5 stars

The guys were very helpful

May 28, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Thanks for this fantastic 5⭐ review, Ron! We absolutely love hearing this. Have a wonderful day! ☺️ -Ayesha

Rated 5 out of 5 stars

Enjoyable experience

Enjoyable experience, thank you

May 27, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hey Evelyn! We’re delighted to know our services brought you joy. Wishing you a day as bright as your feedback! 🌟 -Ayesha

Rated 5 out of 5 stars

Excellent in store customer service .

Excellent in store customer service .
I visited the Scarborough branch in store shop today to ask about data roaming and the assistant Chris was very helpful.
He explained how to use data roaming and how to set it up on my phone. I came out with a better deal than I was currently on which also included data roaming very happy customer :)

May 23, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Thank you so much for sharing this, Iain! Chris is top‑notch in his work, and we are so happy to know he made a difference. After all, kindness really is the ultimate superpower! -Kashish

Rated 5 out of 5 stars

The guys were great

The guys were great, bosh

May 21, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Stephen, we’re thrilled to hear that our team delivered exceptional service. Thank you for taking the time to leave us a 5⭐ review. -Maryalex

Rated 5 out of 5 stars

Thanks for helping sorting out my new…

Thanks for helping sorting out my new phone! Its amazing!

May 20, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hello, Linda. We’re delighted to know our team made the process smooth and ensured everything was set up perfectly on your new phone. Your appreciation truly means a lot to us. 🥰 -Neha

Rated 5 out of 5 stars

The guys were a great help

May 20, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Thank you for your wonderful feedback, Rory! We’re so glad our team provided such outstanding support. 🌟 -Veronica

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