Mike was very personable as well as knowledgeable. He made the whole process painless and easy, explaining options throughout helping to choose the best deal.
Company replied
Location
Switch locationUnit G42 Trinity Walk Shopping Centre, WF1 1QS Wakefield, Midlands, GB
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See what reviewers are saying
Excellent service provided by Kerry and Shane who were of great help to me today (and always). I have been with 3 for many years and will continue to do so for the future. Their customer service is f... See more
Company replied
Mike was brilliant! He sorted out 2 fake apps which I'd inadvertently downloaded. Also he tidied up all the apps and streamlined everything. Mike is ACE!
Company replied
Just wanted to say a huge thank you to the young gent that helped my dad cancel a Sim that we had no details of other than from the bank - he went above and beyond. My dad has been unable to resolve t... See more
Company replied
Company details
About Three UK - 3Store Wakefield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit G42 Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Midlands, United Kingdom
- 01924365126
4.9
Excellent
85 reviews
No history of asking for reviews
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Mike was very helpful and explained…
Mike was very helpful and explained everything to me, since I hadn’t had a new up grade for 7year
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you, Lynn, for the wonderful 5⭐ review. We’re so glad to hear that Mike guided you through everything with clarity and care.-VodafoneThree Social Media Team.
Reply from Three UK - 3Store Wakefield
Hi Gary, we are so glad that Mike looked after you so well. It is wonderful to know he gave you such brilliant support and made everything easy for you. -Shivam
Excellent service provided by Kerry and…
Excellent service provided by Kerry and Shane who were of great help to me today (and always). I have been with 3 for many years and will continue to do so for the future. Their customer service is first class. Thank you.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Jennifer, it’s good to know Kerry and Shane provided consistent and reliable assistance over time, making your experience easy to manage. -Suhaas
Mike was brilliant
Mike was brilliant! He sorted out 2 fake apps which I'd inadvertently downloaded.
Also he tidied up all the apps and streamlined everything.
Mike is ACE!
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Monica, thank you for sharing your experience. We’re so pleased to hear that Mike was able to sort everything out and get your device running smoothly again.-VodafoneThree Social Media Team.
Mike was very personable as well as…
Mike was very personable as well as knowledgeable. He made the whole process painless and easy, explaining options throughout helping to choose the best deal.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for this fantastic review, Phillip! 😊 We’re thrilled to hear Mike provided excellent support and guided you throughout. -Veronica
Fantastic people brilliant customer…
Fantastic people brilliant customer service and cant wait to have a play with my new phone
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Sharon, we’re thrilled you had such a great experience. Brilliant customer service and a brand‑new phone to enjoy, perfect combo 💕😊 -Ayesha
Joy and Shane was a great help us with…
Joy and Shane was a great help us with our new phone set up, thank you
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s amazing, Marina! Joy and Shane will be so happy to hear they helped you get your new phone set up smoothly 😊 -Ayesha
Very nice and helpful guy
Very nice and helpful guy. I am very happy about my nee contract
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Karolina, it’s great to hear you had a positive experience, with helpful support from the team member and that you’re happy with your new contract. -Kishan
It was a nice experience and the Shane…
It was a nice experience and the Shane was very helpful and assisted me getting a good broadband for my Home and the experience on store was nice
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Wow! It feels incredible to know Shane at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback 😊. -Neha
Shane at Wakefield went over ànd above…
Shane at Wakefield went over ànd above to help with getting my new phone and great contract.many thanks,rob
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for sharing this wonderful feedback, Robert. It’s great to hear how smoothly everything went and that Shane provided such excellent support throughout the process. -Afaq
Shane was brilliant
Shane was brilliant
Sorted my phone no issues 100%would reccomend
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Mr Jones, it’s great to hear how smoothly everything was handled for you. Shane’s quick support and confident approach clearly made the whole process straightforward, and it’s fantastic to know you’d happily recommend the service. -Manavata
Just wanted to say a huge thank you to…
Just wanted to say a huge thank you to the young gent that helped my dad cancel a Sim that we had no details of other than from the bank - he went above and beyond. My dad has been unable to resolve this himself and it was excellent customer service. Thank you
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for this lovely review, Nicola! We're delighted our team member could step in and support your dad when he needed it most. 😊 -Veronica
Came with an issue
Came with an issue, ads was popping up everywhere Shane quickly resolved this for me.
Thank you
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s impressive, Mary! We’re delighted Shane handled the matter so promptly and efficiently. Thank you for sharing your experience with us. Have a lovely day 😊 -Maryalex
Reply from Three UK - 3Store Wakefield
Hi David, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Mike. -Prabhjeet
Fantastic advice from Mike thanks mate
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for the feedback, Gaynor. It’s great to hear that Mike was able to give you such helpful guidance. -Afaq
Very helpful highly recommended
Very helpful highly recommended. Mike is was fantastic
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hello Bradley. Superb guidance and an incredible endorsement. Mike provided a stellar interaction. -Kishan
Reply from Three UK - 3Store Wakefield
Hey there, you’ve just made our day! 🎉 We’re glad to hear your experience was remarkable. Wishing you a wonderful day ahead 😊. -Neha
Super helpful
Friendly, helpful and funny staff, put up with me while I was indecisive about a new phone and I left happy with my purchase
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks a ton, Nuffy! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰 -Kashish
5 stars are for the store staff only…
5 stars are for the store staff only and not a reflection of three as a company from which I wouldn't recommend for anything other than pay as you go due to the service call centres. The three male staff in the store bent over backwards to help me. I haven't had kindness and help like that in years. I am physically disabled and a staff member not dealing with me directly yet got up out of his seat and brought it to me as he could see I was struggling standing. They are a credit to Three and even after my issues which they did everything to try to fix, far beyond a level of customer service I have ever had, I still came back for a pay as you go unlimited SIM due to the service I got rather than washing my hands of Three entirely after 12 years as a customer.
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for sharing this experience, Chelsea! 💛 It’s fantastic to hear how the team stepped in to help and made you feel supported throughout your visit. Your feedback helps us improve the support we provide in situations like this. We’re incredibly grateful for your loyalty, and we’re delighted that their exceptional care encouraged you to stay with us. If you need any further special assistance, you can reach out to us here: https://bit.ly/3G8u30W. Our team is available Monday to Friday from 9am to 5:30pm and closed on weekends. ✨ -Veronica
The Management and staff of Three shop…
The Management and staff of Three shop in Wakefield are so helpful, friendly and informative. Saturday 11/04/2026 my wife decided to upgrade her phone. She had been a customer of 02 for many years, but didn't like their prices for phones and airtime.
I have been a customer of Three from day one and receive nothing but friendly open advice, no pressure just good solid advice based on my needs and pricewise and convinced my wife to try Three.
Having forgotten her ID we returned yesterday and received a warm welcome and great service and had a laugh with both crew members.
My wife was impressed with the service she received, the price she was offered for her Samsung Galaxy S20, yep 6yrs old and valued at £17 by others, yet received a whopping £227 from Three reducing her monthly bill substantially.
Jane is now the proud owner of a Google Pixel 10 Pro and will continue for many years with Three.
Ps I'm so jealous cos I've to wait until next September for my upgrade.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Stephen, that’s such a wonderful story to share, thank you! Our Wakefield team clearly made the upgrade process smooth and welcoming, turning the forgotten ID into a fun second visit. The trade in value for the Galaxy S20 was way better than expected, and your note about waiting until September adds a touch to the excitement. Have a great week ahead! 🤗 -Kashish
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