Just went into the three store in Wakefield to sort out a technical issue with my phone. Mike was fantastic! Nothing was too much effort. Mike was help, friendly and professional. Thank you
Company replied
Location
Switch locationUnit G42 Trinity Walk Shopping Centre, WF1 1QS Wakefield, Midlands, GB
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Can say strongly say that the staff in here take real care of us customers. They are really looking out for us and helping us get the best deals. Additionally, the customer service is amazing. The tim... See more
Company replied
I'm a three customer and going through a very difficult time at the moment. I called in to the Wakefield store and was seen by a guy called Mike. He couldn't have been more helpful and kind. Not on... See more
Company replied
I'd like to say massive thanks to Mike from Wakefield Trinity Walk branch for helping me choose my new phone and tarrif today. Mike is very polite, fun to talk to but stays focused ensuring all the im... See more
Company replied
Company details
About Three UK - 3Store Wakefield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit G42 Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Midlands, United Kingdom
- 01924365126
4.9
Excellent
149 reviews
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Very good service very good product…
Very good service very good product knowledge thank you very much Jordan
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Kevin, it's wonderful to know that Jordan's professionalism and approachable manner helped make your experience a positive one. Thank you for sharing your feedback.-Three Social Media Team
Excellent service
I have just been into the Three store Wakefield Trinity Walk and the service was exceptional I spoke to Mike and he helped me sort out the problem. Very professional would definitely recommend.
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Lindsey, we're thrilled to hear your time at our Wakefield Trinity Walk store was such a positive one. Mike's dedication clearly made a difference, and we're grateful you took a moment to recognise his efforts. 💜
Three Social Media Team
really good experience with
I had a really good experience with 3. Mike was very helpful when I came in for a SIM change. He explained every step clearly and made the whole process easy. Really good service and a great experience! Highly recommend.
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Duke, thank you for sharing your feedback. It's great to know Mike made the process straightforward and ensured everything was taken care of with confidence. We appreciate you taking the time to leave a review. 💜
Three Social Media Team
Excellent service
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Aw, we’re so glad our team gave you the best support, Philip! Big thanks from our side. 😄— Three Social Media Team
Shane was excellent
Shane was excellent, pointed me to the best deal for me and set the phone really quickly
August 31, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Gerry, thanks for sharing your experience. It’s great to know Shane helped you choose an option that suited you and made the phone setup quick and easy — Three Social Media Team
Mike is always amazing and really…
Mike is always amazing and really helpful. Thank you
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Woohoo 🎉 Justine, we're delighted to hear Mike's dedication and support stood out so positively 🌟
– Three Social Media Team
Mike at Wakefield was really helpful
Mike was really interactive, supportive and helpful. He was able to help me out with trade in seamlessly and made me understand other promotional devices available.A very good customer Advisor that deserves an accolade.
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s brilliant, Ruth! We’re super happy to hear that Mike gave you all the support you needed. We truly appreciate your feedback! 😊 - Three Social Media Team
Fantastic service from Shane sold me a…
Fantastic service from Shane sold me a new phone and set it all up for me
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Stuart, we are glad Shane provided great assistance with your purchase and device setup. Thank you for the 5 ⭐ review! - Three Social Media Team
Joy was very helpful
Joy was very helpful, i could not get app to work
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That's brilliant 🌟 Mohammed, Joy's helpful support turned a tricky app issue into a great outcome 💫
- Three Social Media Team
Thanks jordan
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Fiona! Thank you so much for ⭐⭐⭐⭐⭐ review about Jordan! Hope you have a wonderful day 🙂 — Three Social Media Team
10/10 experience staff were amazing and…
10/10 experience staff were amazing and so helpful highly recommend
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Jade, wow! Hearing you had the best experience truly brightened our day 💛 Thanks for the love and recommendation 🙌 – Three Social Media Team
Terrible service from Mike at 3 wakefield
Absolutely brilliant experience today Mike was very patient and assisted us today and we are very grateful he was polite and helpful with our query , I'm no longer happy it's been a week now and the phone is ordered has not arrived I went in shop to ask Mike and he was very rude offered me no advice said it was nothing to do with him anymore and he couldn't care less, I'm so upset with terrible customer service
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you, Cath, for the excellent review. We’re pleased that Mike delivered attentive assistance and ensured everything was clearly resolved for you. 😊 – Three Social Media Team
Mike who served us was brilliant &…
Mike who served us was brilliant & could not do enough for us, we are really happy with the service. This is what I thought at the time but a week later we have not received the phone after spending £ 17000 we went back to see Mike who couldn't care less and said it was nothing to do with him now, I'm very disappointed and now wish had not paid for phone I've just been in shop to see Mike a week later not having received phone he had a terrible attitude and washed his hands of my worries I will never take my custom there again and advice people to be very wary of shopping there
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Brian, it’s lovely to hear your experience left you feeling valued. Mike’s approach clearly made a positive impact, and we appreciate you taking the time to leave your review — Three Social Media Team
Shane was brilliant sorted my phone and…
Shane was brilliant sorted my phone and got me up and running. Thank you
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi David, thank you for sharing your great experience. It is fantastic to know that Shane provided such brilliant support and ensured you walked away completely sorted.— Three Social Media Team
Excellent service
The shop assistant (Mike) was very helpful and knowledgeable. He went out of his way to help with my questions. He was an absolute credit to the company and a really nice guy.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Steve, we’re really pleased to hear Mike made your visit a positive one and was able to give you the clarity you needed. Thanks for taking the time to share your feedback. 😊
-Three Social Media Team.
Shane was fantastic showed me how to…
Shane was fantastic showed me how to use watsapp
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s brilliant, Adel 🌟 Wonderful to know Shane's clear guidance helped you get to grips with WhatsApp so smoothly ✨
- Three Social Media Team
Great experience.Shane has been very…
Great experience.Shane has been very helpful and has supported me to set and manage my account.
Thanks 👍
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for your lovely feedback, Donna. We’re delighted to hear Shane supported you throughout the whole process. 😊 – Three Social Media Team
Very good person who served me was very…
Very good person who served me was very knowledgeable and very helpful 😀 fantastic staff member.
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks a ton, Sean! 🎉 So glad our team could give you such knowledgeable and helpful service. Have an awesome week! 😎 — Three Social Media Team
Ver professional polite very helpful…
Ver professional polite very helpful see you next year for phone contracts
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Audrey, lovely to hear the team were professional, polite and helpful. We’ll be ready to help when it’s time to sort your phone contracts next year. — Three Social Media Team
Shane was very helpful and helped to…
Shane was very helpful and helped to sort all issues out.
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for sharing this great 5⭐ review, George. We’re really glad Shane was able to sort everything out and make the experience smooth for you.
— Three Social Media Team
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