Aimee in the Washington shop was brilliant. Took time to explain everything and made sure I was comfortable with using the broadband before I left the shop. An excellent experience
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Came into our local store today looking to upgrade my phone due to my Contract expiring. Aimee working in the shop today approached us with willingness to help and support us and 100% achieved to do... See more
Company replied
Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
Company replied
Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
124 reviews
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Aimee in the Washington shop was…
Aimee in the Washington shop was brilliant. Took time to explain everything and made sure I was comfortable with using the broadband before I left the shop. An excellent experience
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Adele, we’re really glad to hear Aimee at our Washington shop offered such supportive service and helped you feel confident with your broadband setup. Thanks for sharing your experience 🙌
-Three Social Media Team.
Aimee we had a very good and efficient…
Aimee we had a very good and efficient service
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Washington
That's impressive, John. We're super happy to hear that Aimee gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! -Three Social Media Team
Reply from Three UK - 3Store Washington
This made our day 🌈 Lyn. We’re pleased the support made such a positive difference 🌼
- Three Social Media Team
Aimee was excellent sorting things out…
Aimee was excellent sorting things out plus Kelly too
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Frank, thanks for getting in touch. We’re pleased to hear Aimee and Kelly offered strong assistance and helped bring everything to a clear resolution.
Three Social Media Team
Superb service from Aimee and very…
Superb service from Aimee and very friendly . Everything explained clearly , overall fantastic. Thankyou 😀
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey there. Boom! 💥 Aimee totally nailed it today, and we’re glad you’re all sorted! 🙌✨ — Three Social Media Team
Very quick service with Aimee
Very quick service with Aimee
Excellent customer service
Very well spoken and explained everything to where you understand very happy with the service
Thank you
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello Sean, it's great to hear Aimee explained everything and made the process simple for you. Thank you for the kind words – Three Social Media Team
Got everything done that I needed and…
Got everything done that I needed and Aimee was very helpful
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Mark, thanks for the lovely feedback. We’re glad to know that Aimee delivered top tier assistance and got all your needs sorted without any hassle.
— Three Social Media Team
Aarron was more than helpful
Aarron was more than helpful. Very friendly and great customer service. Recommend him to sort any of issues or problems you may have. Great giy👍
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Peter, thank you for the amazing 5⭐ review. We’re delighted to hear that Aarron made the whole experience enjoyable and stress‑free. Your recommendation means a lot to us.
Three Social Media Team
Aaron was really outgoing and…
Aaron was really outgoing and interactive
Overall great service 👌🏽
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Ian, thanks for the lovely feedback. We’re delighted to hear that Aaron offered outstanding help with a warm and engaging approach.
— Three Social Media Team
Came into store finding trouble to fix…
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Stephen, thank you for your lovely feedback. We’re so glad Aaron was able to step in and get your account back on track.-Three Social Media Team
Had everything I needed and a good price
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks, Iain. Delighted the experience met your expectations and provided exactly what you were looking for at the right price.
– Three Social Media Team
Ant was absolutely amazing
Ant was absolutely amazing. What a pleasure coming into the washington store. Everything was brilliant.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Dawn, thank you for the wonderful 5 star review. We’re so glad Ant made your experience in the Washington branch truly outstanding.-Three Social Media Team
Professional
Professional, in formative and friendly. Ant the manager was brilliant.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Malcolm, it is wonderful to know that our manager provided such knowledgeable guidance and a welcoming experience during your interaction. — Three Social Media Team
Faith Restored
After an earlier bad experience with 3, Aimee has restored my faith with her warm friendly manner and being so helpful and informative.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Glenn, thank you for your feedback. We’re glad to hear that Aimee was able to turn things around and delivered the support you expected. 😊 – Three Social Media Team
The fantastic service i had received
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only one word is suitable for the way they treated me and that is superb.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you, Kevin. It’s wonderful to hear that Ant quickly resolved things for you and that Aimee followed through with such care. Their dedication truly reflects how we aim to support every customer, and your experience shows that commitment in action. 😇 Three Social Media Team
Excellent customer service…
Excellent customer service everything explained, very impressive courteous and friendly thank you
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for your fabulous review, June! 🌟 We’re really glad to hear everything went so well. – Three Social Media Team
Came into our local store today looking…
Came into our local store today looking to upgrade my phone due to my Contract expiring. Aimee working in the shop today approached us with willingness to help and support us and 100% achieved to do so! Came out of store today as a happy customer with a new phone today due to Aimee being so understanding and giving off great customer service. Thanks Aimee
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Washington
That is wonderful to hear, Joe. We truly appreciate you sharing your experience. Aimee gave you outstanding support and helped you upgrade with ease. It is great that you left the store happy with your new phone. Thank you so much for the five star review.
Both my wife and myself had a lovely…
Both my wife and myself had a lovely experience with the operative AIMEE in store.very professional 10 out of 10.
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Janet, we’re delighted to hear Aimee made the experience so enjoyable for you both. Thank you for such a lovely review. -Suhaas
Aimee from Washington store absolutely…
Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes customer service to another level.
I will be back and to this shop as your not just a number you get personal service
Cheers Amiee customer saved xx
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Stewart. Thank you so much for sharing this. We are delighted to hear about your visit to our Washington store and how well you were looked after by Aimee. It is fantastic to know that her dedication completely transformed your view of us. We will ensure she receives the internal recognition she deserves for looking after you so brilliantly. -Shivam
Reply from Three UK - 3Store Washington
Hey Steve! 🎉 Love this shoutout. Aimee was super helpful and full of knowledge today. Thanks for sharing! -Ayesha
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