Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
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Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Aimee served me today in store, we managed to sort my original problem which was updating my device. We even went the extra mile and managed to get an iPad added on for my son. Happy with the customer... See more
Company replied
Channelled was excellent today in getting us a new phone. Everything was explained so we understood what we would be paying for
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
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Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
163 reviews
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Aimee served me today in store
Aimee served me today in store, we managed to sort my original problem which was updating my device. We even went the extra mile and managed to get an iPad added on for my son. Happy with the customer service and the price!
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Rachel, thank you for sharing your feedback. It's wonderful to hear Aimee helped get everything sorted and made your visit such a positive one. We're delighted the outcome worked so well for you and your son. 💜
Three Social Media Team
Reply from Three UK - 3Store Washington
That's brilliant, Sheila! We're so happy to hear that ebony gave you all the support you needed. Thank you so much for the 5⭐ review! - Three Social Media Team.
Aimee
Aimee, was vey helpful and pleasant . Full marks for her 👍many thanks.
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for sharing, 🎉 Sylvia! Aimee clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
We came in 3 shop in Washington and we…
We came in 3 shop in Washington and we received the best customer service from Young lady Chantelle she is beautiful inside and out. I was very anxious about buying a phone I ended up buying the ifone the first time then ended up changing the phone to Samsung she showed me emphathy and was very understanding she was calm patient worked through her lunch as she knew i wasn’t comfortable setting up my phone at home it was closing time but Chantelle showed patience all throughout while being so helpful and kind honestly can’t say enough how grateful I am to Chantelle for all the effort she has put into this I would love to give her a gift but she refused please give our kind review to Chantelle and please let her know she is an amazing person her customer service skills were on point 3 are very lucky to have her as staff! Thank you so much Chantelle! ❤️
August 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Anwara! Thank you so much for taking the time to share such a wonderful shoutout about Chantelle. We are thrilled to hear she went above and beyond to make sure you left with the phone that was right for you. We will definitely pass along your kind words and recognition to her, she truly is a star! - Three Social Media Team
Great service from Ebony today
Great service from Ebony today, she helped me with my dual sim, made sure i left happy. Thanks again
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Love this, Jack 💫 We're delighted that Ebony's attentive care helped get your dual SIM sorted and left you smiling. Your words say it all 💙
- Three Social Media Team
Came into today to upgrade my phone
Came into today to upgrade my phone. Spoke to Aimee and Anth and got helped out straight away and offered me a great deal.
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Rebecca🥰, love seeing Aimee and Anth get the recognition, we're thrilled they could make your visit such a positive one ✨ Thanks for sharing your experience 💛
– Three Social Media Team
Amy was very helpful and very efficient…
Amy was very helpful and very efficient in helping me
August 28, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for sharing this lovely review, Snowdon! 🌟 It’s wonderful to hear that Amy made such a positive impact on you.-Three Social Media Team
Ebony was extremely helpful and very…
Ebony was extremely helpful and very friendly she made our experience a very nice one
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you so much for the wonderful feedback, Bethany! We are thrilled to hear that Ebony provided such excellent service and made your visit so pleasant. ✨ – Three Social Media Team
Amy was fantastic from the min I call…
Amy was fantastic from the min I call the shop this moring to call in and had everything sorted for me
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi there, thank you so much for sharing your experience. We’re thrilled to hear that Amy at the shop provided outstanding assistance and helped you get everything sorted so smoothly.– Three Social Media Team
Excellent service from Aimee
Aimee was a great help. Came with my parents who were not very mobile phone friendly. Aimee went above and beyond what her job involved.
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Your shout‑out is WOW, Martin ✨ Fantastic to know Aimee's caring approach and dedication made such a difference while supporting your parents 💙
Three Social Media Team
Aimed was very helpful and helpful good…
Aimed was very helpful and good advice and very pleasant
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi there, thanks for the fantastic feedback. We’re glad to hear that Aimed delivered supportive and clear guidance throughout.
– Three Social Media Team
Very happy fast and lovely service
Very happy fast and lovely service
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Luna, thanks for the fantastic feedback. We are glad to know that you have been provided with reliable, quick, and outstanding assistance.
– Three Social Media Team
Very helpful
Very helpful. Smooth process. Cheerful staff. Talked through everything. All positive
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Clare, we’re delighted that our team made everything simple for you. Wishing you an amazing day 🌼 – Three Social Media Team
Jake was very professional and friendly…
Jake was very professional and friendly and ensured that he got me the right deal. Many thanks great service
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey, Chistine. We're thrilled to hear that Jake took such great care of you and found the perfect deal. Your kind words mean a lot to us. Enjoy your new package! 😇 - Three Social Media Team
Came into store and aimee was super…
Came into store and aimee was super great and sorted out my order. Great at her job and very helpfull
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Marc, incredible to hear! 🎉 A big thank you to Aimee for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! – Three Social Media Team
Couldnt have had a better exprience…
Couldnt have had a better exprience ,Well done Aimee .
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Jacqùeline, thank you for sharing this feedback! We’re thrilled to hear that Aimee gave you such a fantastic experience. 😊 – Three Social Media Team
Staff were great and fully explained…
Staff were great and fully explained everything, went above and beyond what was actually required. I'm one very happy customer
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for the 5⭐ review, Gareth! We're thrilled our team gave you great service and friendly guidance at the store. – Three Social Media Team
Amiee was incredible at helping me get…
Amiee was incredible at helping me get the upgrade for my new phone. Saved an incredible amount of money
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Washington
We really appreciate your kind words. Amiee is always happy to assist and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! — Three Social Media Team
Ebony was very polite helpful and…
Ebony was very polite helpful and kind it was a pleasure to come in and have someone like her to sort our new contract
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Karen 😊
Congratulations on your new contract! We are delighted that Ebony was able to assist you so thoroughly and politely during your visit.
—Three Social Media Team
Great Service
Great Service. Easy to get everything sorted.
Thank you Aimee.
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello Ann, we’re thrilled Aimee made your experience excellent. 🎊 Thank you for sharing such an outstanding 5 ⭐ review – Three Social Media Team
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