Three Ireland Reviews 

Horrendous Cutomer Service

I will never be joining Three after the experience I've had with them. I signed a contract with them for 2 years, I lost my phone in the first month and didnt use the full service. I had then moved country with a year and a few months left and was charged full price with no exceptions. They continued to c harge me full price after the contract for another 2 months. I rang them from Australia and they still applied the 30 day notice period and pay out a final bill. I had emailed to waive this but they responded very bluntly and told me no.

Incredibly unhappy, I have spent well ober 1000 euro on nothing.

Purchased an iPhone (FULLY) from the 3 shop when I tried to put my SIM card In it had a carrier lock on it. went back to the shop where I purchased it to ask them to unlock it they told me I have to wait 3 days for there request to go trough to apple for them to unlock my phone waited and 3 days later lock still there called them they told me to go back to the shop went to the shop told me to go to apple and get them to get the receipt for the phone then come back to them then they would unlock it. Very unfair and inconvenient considering I bought the phone out right and they left the carrier lock on it so I can’t use my sim in the phone still is not unlocked also the fact I needed it for a certain guideline. Also to add I have been back and forward with them for a month now. Don’t recommend buying phones from them if this is what there going to put customers trough very unfair.

Worst website I have ever visited. Three email you and when you follow the link it says page cannot be found.

Their website used to be so user friendly they have made it atrocious to use now.

They are the most expensive for the least amount of options I’ve changed from three after they wanted 30 euro a month on prepay for what I’m getting 12 euro for more off the new network please if your reading this just change I’ve spent 25 years with three and all they have done is charged me more

I would leave 0 stars if I could. I have been with them for over 2 years. In the process of leaving to a new more competitive provider. I have spoken to them on three separate occasions and its like they are trained to drip feed steps on how to move away. For example, even though I told them I was moving on two separate occasions previously, at no point did they bother unlocking my device until I rang back for a third time. And now to be told it will take up to 3 days. So now I am stuck with two bills. Good luck to them getting their money. I am cancelling their direct debit request. Lets see how fast they move now!!!

Call centre people are not honestly compassionate I prefer the chat support. Talked to the most rude person today giving me threats of 10/11 days payment plan when I have asked to sort out my bill before and I wasn’t given a chance. It costs nothing to teach this call centre people to be nice. All they care about is proposing deals of monthly payment. Be as nice as when you want someone to enrol into something you offer. Very rude

Ankit in Three Grafton Street is extremely patient and offered outstanding service throughout multiple processes whilst buying a new iPhone today. I’ve been into the store many times with Ankit and his mannerisms, service & patience is remarkable. Asset to this store and company. Thank you for making this process and our new iPhone today!

My experience in the 3 Store Liffey Valley was excellent.
Sean was knowledgeable, helpful and practical in explaining options and giving advice. He had a patient manner which helped, given that I am not the most tech- savvy person around!
Once I had chosen the phone that best met my needs he proceeded to invest quite a bit of time in helping me to set up my new phone for use. This would have been a difficult and frustrating task for me without a doubt.
I cannot commend him highly enough.
He is an asset to your team.

They sell products very fast to new customers, without even thinking is custumer even need that offer. To return product and cancel direct debit - you will go through nightmare and during that time - you will still be charged for services. Online chat Agents - are useless they says and promise one think, but in reality is completly opposite.

I strongly advise against joining Three Ireland!

They advertise "unlimited data", but in reality, after using just 20GB, the internet becomes so throttled that I can't even send a voice message on WhatsApp, watch TikTok, or load a YouTube video. It's basically unusable.

I’ve reported the issue three times, and no one helped me. The customer service is unresponsive and the experience is extremely frustrating.

Don't fall for the "unlimited" data claim it’s misleading and disappointing.

Got 4G broadband over phone. Was sent a faulty modem & SIM card. The agents washed their hands from the whole thing and asked me to go to the 3 shop who couldn’t help cos apparently they have nothing to do with online sales. I made the shop guys call customer service themselves and even they had a poor treatment.

Shocking customer service. Avoid this service. Either go to shop directly or a different network

Three are awful for business, terrible signal. Don't tell the truth. Misleading.

Ordered a new phone online. Was told I’d receive an email within a couple of hours so I could proceed with the order. Many online chats and a week later, I had heard nothing and cancelled the order, thinking it was me. Maybe I had made a mistake on the form? Decided to try again. More fool me. It’s been another four days and still nothing. I’ve tried to sort it with yet more online chats, phonecalls, emails, and still nothing. I keep being told the email to allow me to proceed with the order is imminent. It wouldn’t be so bad except I’m already with Three, with both my daughters’ phones!

Rory at Three Bray Co Wicklow sorted my sim problem in minutes and all with a friendly smile. Excellent store, highly recommended. Thanks Rory
Frank

All these greedy phone and internet service providers that have yearly increases in pricing? Macro economically and socially very irresponsible. As it guarantees to increase inflation, something we do not want.
SO when Three started on this inflation road I resolved to replace them as our provider for Internet and four mobiles
Enter Rural Broadband Ireland. No yearly increases. No first year gimmick pricing. Honest reasonable pricing.
AND, no phone scripts. They have Real people. That have Brains! AND that have the will to help you.
Very good speeds and top class support.
For the mobiles? GoMo. Fixed price for life

Went to order a phone, needed to upload a photo ID and proof of address and took 3 days and still wasn’t reviewed and approved. Terrible service, was onto two people to try sort it but they still couldn’t do it and wanted me to ring the order team. It’s almost like they don’t want to sell to a new customer, terrible experience and was finally able to cancel my order.

Took weeks to sort out simply wanted to allign phone bill with broadband bill, secondly I cannot upgrade my broad band while in contract, I found one superstar in CS got her name and then refused to talk with anyone only as her product and contract knowledge was superb all telcos in ireland have terrible reviews.

Its been few days now I cant connect to the internet through my wi-fi or my phone. I pay the wi-fi and also have a phone plan with access to the internet. Ive called Three customer service 3 times today and they just rang up after a while. Im going to have to cancel my plan on Monday because this is not fair. I dont recommend Three at all.

After successfully and confirmed termination of my internet contract, they continue to charge fees and demand payment. This is a fraudulent company. The internet speed was 1.5 Mbps.

cancelled my trial and sent back modem with the 30 day trial, three months later and after talking to half of New Dehli on customer support who repeatedly lied to me that they'd cancelled it, I've received a new invoice for 600 Euro.
These "customer support" agents will tell you anything to get you off the phone and not call back in a typically rehearsed, smarmy Southern mercenary dialect