I had a small problem concerning my Thuasne boot. The company listened and came up with a solution. This was great customer service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used Thuasne a few times now always polite and efficient, realy is a pleasure dealing with them. Dealt with Sophie,had a problem with goods purchased around 12 months ago,sent photos,agread a replac... See more
Company replied
Does not offer or care about customers outside US. It is impossible to get Knit Rite KAFO socks in Canada as this company has monopolized the distribution system. Available option in Canada is... See more
Company replied
First class product and service. Order delivered promptly and well packaged... my mistake that l ordered the wrong item! Called Customer Services and Sophie was excellent. Correct item ordered and ret... See more
Company replied
Company details
Written by the company
Thuasne imagines, develops and manufactures medical devices allowing everyone to become actors in their own health. For 6 generations and with its 2,200 employees, the Group offers concrete, adapted and innovative health solutions in the fields of orthopaedics, medical compression, home care and sport. www.thuasne.co.uk
Contact info
Unit 4 Orchard Business Centre, North Farm Road, TN2 3XF, Tunbridge Wells, United States
- 01892481620
- info@thuasne.co.uk
- www.thuasne.co.uk
4.4
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mastectomy bras
Bought several mastectomy bras in January this year. They were fine except for one where the stitching came undone. Emailed the company to explain the problem and am expecting a replacement in the next few days. Excellent customer care
June 24, 2021
Unprompted review
Reply from Thuasne
Dear Judith Wren,
Thank you for your review. Faults with our products are extremely rare and this has been followed up with quality control. Thank you for sharing your experience of excellent customer care.
Kind Regards,
Thuasne UK
Advertisement
Received a pair through orthotics dept…
Received a pair through orthotics dept at hospital and frankly am very disappointed as I find no difference in these than the other 5 versions of much less expensive braces which have purchased over time.
The pain o a pain me left knee is no better after trialing your brace. Frankly I am surprised at the many positive reviews that you are receiving.
June 1, 2021
Unprompted review
Reply from Thuasne
Dear Carl Ivor,
We are disappointed to hear that you did not have a positive experience, we have many products so are unsure which you are referring to. As these were obtained through the NHS we do not have a record. Please contact us so we can assist you with this further, we are here to help.
Kind regards,
Thuasne UK
patient@thuasne.co.uk
not suitable and definitely not worth the price
This is my second pair on prescription from Orthopaedics. The first pair were too large and would not stay in place. The second (smaller) pair fit perfectly and stay in place but are very uncomfortable to wear for any length of time and have caused sores on the outside of both knees. These are in my opinion unwearable
March 6, 2021
Unprompted review
Reply from Thuasne
Dear David Brain,
We are sorry to to hear that you did not have a positive experience, a product will not cause injury, if sores develop this would indicate the product is the wrong type or fitting for you. We are very sorry you had this experience. We have many products so are unsure which you are referring to. As these were obtained through the NHS we do not have a record. Please contact us so we can assist you with this further, we are here to help.
Kind regards,
Thuasne UK
patient@thuasne.co.uk
Got 2 yesterday
Got 2 yesterday. Fitted at Orthotics centre . Worn today for first time. Permanently slipping down, to ankles ???
Adjusted, tightened . No good
January 13, 2021
Unprompted review
Reply from Thuasne
Hi Stephen, if they are slipping down then they are the wrong size and you should go back to the orthotics centre. Please come back to us on 01892 481620 if you still have problems after seeing the orthotist.
Regards
Ben
Initial service was great
Initial service was great.
However it went downhill from there. Had to have three fitting appointments after the initial one to stop the Action Reliever knee braces from slipping down.
Despite this, the issue continues; albeit not as much as before.
I have found that the braces offer very little support, restrict movement greatly and cause sore legs if worn for a few hours.
Considering the price £300 each - £600 for both knees - I feel one can get a better deal and support elsewhere.
No follow up calls to see if all is now ok.
December 20, 2019
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.