Ticket Fairy Reviews 

I accidentally booked 3 tickets because I didn’t get sent to a confirmation page straight away. Immediately contacted ticket fairy and they refunded 2 of my orders straight away, was resolved so fast!!

Very responsive. Excellent service.
I had an issue and they helped me resolve it within minutes. Super happy with the service

easy access to site and easy details to follow,

The booking fee wasn't shown on the website when I bought the tickets.
The event was cancelled and I received a refund for the 4 tickets I bought, but I was short-changed by $88.88. When I enquired, they insisted that was the amount of the booking fee

helpful and quick to respond to my requests

Excellent customer service. Responsive and willingly took the time to help understand and resolve my issue.

Super easy to use and love the options to recommend shows to friends

The show I had purchased as a surprise birthday gift for my wife was cancelled at the last minute. The instructions on getting a full refund where not clear so I emailed Ticket Fairy and got a reply from Cynthia very promptly with a simple step by step guide on how to get a refund. The money was back in my account in a few days. Excellent service from Cynthia.

Our account got accidentally charged twice but customer service helped us out with our refund with one of our orders which we really appreciated fixing our solution

They went out of there way to help me purchase the tickets with my daughters companion card, much appreciated

Needed to change my name on my ticket because I had changed my legal name since buying the ticket. Sent my gov-issued name change cert to the Ticket Fairy team and they had it sorted within minutes. Legends!

Service is hi top level, place is really cute, personal is genteel and no animals who offers you drugs in bathroom’s

Support was super helpful and changed the names on two of my tickets to allow for a quick an easy transfer!

Instant response to my dilemma of losing the email with my ticket attached
They resent my ticket immediately together with a really friendly message to enjoy my event.
Superb service ticket fairy 🧚‍♀️ thank you xx

Simple order process, everything clear and straightforward.

We’ve had an outstanding experience using Ticket Fairy. From the very beginning, their team has been incredibly supportive, responsive, and genuinely invested in helping us succeed. It’s rare to come across a platform that combines powerful functionality with such a high level of personal care, but Ticket Fairy does exactly that.

What really sets them apart is the flexibility and depth of their backend. Compared to other platforms like Universe, Eventbrite, or Ticket Tailor, Ticket Fairy offers far more control and customisation, which has made a huge difference in how we manage and promote our events.

Beyond the technology, it’s the human touch that makes them exceptional. The team consistently goes above and beyond, offering guidance, quick solutions, and a level of attention that makes you feel valued as a customer.

I can’t recommend Ticket Fairy highly enough—if you’re looking for a ticketing platform that truly supports you and gives you the tools to grow, this is it.

Was double billed and they fixed it easily, thanks!