Ticketmaster UK Reviews 

77,843
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,279 reviews, reviewers had a great experience with this company. People frequently praise the venues, noting that the locations are amazing, the sound is very good, and events are exceptionally well organized. Customers also mention that purchasing tickets is very easy and that the staff are always friendly and helpful throughout the entire event. Some reviewers were not happy with leaving the venue, noting that exiting took a very long time, transport options failed, and directions were quite unclear. A few other people also felt that the VIP packages were extremely disappointing due to poor views of the stage and a lack of proper organization.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences varied significantly across different... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless process from start to... See more

Staff

Customers consistently note ambiguous experiences with staff, ranging from exceptionally helpful service to... See more

Location

Clients share ambiguous opinions on location, with many praising the easy access, clear directions, and... See more

Website

Reviewers mention ambiguous feedback about website experiences. Many consumers report that buying and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

THE SOUND AND VIDEO SCREENS MADE THE OUTDOORS CONCERT A NICE THING TO DO IN THE WARM WEATHER. DIRECTION SIGNS LEADING TO THE STAGE HELPED A LOT AS THE PUBLIC TRANSPORTATION WAS DIVERTED AT THE TRAIN S... See more

Rated 4 out of 5 stars

We very much enjoyed both acts. The location and sound effects were very good. However having purchased VIP tickets expecting a premium view we were extremely disappointed to find that a small area wi... See more

Rated 4 out of 5 stars

The booking process was very easy and simple to follow and follow up about a week before the event. Staff were very helpful on the night to help with the really poor Wifi that we had trying to acces... See more

Rated 4 out of 5 stars

The ticketing process was stressful and it took 48 hours to secure tickets. The general information was good. The staff at the venue were professional and helpful even in the face of the health and... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

78K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.0

All reviews

(77,843)

8,059 reviews in the last 12 months

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Rated 3 out of 5 stars

Venue was excellent

Venue was excellent. The Mezz restaurant feels inviting and high quality.
Unfortunately the beef meal had vegetables that were al dente to the point where one required a chain saw to cut.
Peter Kay was just Ok; I laughed twice. The ending was excellent

August 8, 2026
Unprompted review
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Rated 1 out of 5 stars

nightmare

The most horrible music event that I have ever had with the poorest security operation in front of the stage. I was assaulted by a woman next for a long time and called the security. They didn't stop the criminal offending and beating me up harder. I was screaming many times when the woman doing me harm in more aggressive manners. All were happening just in front of the securuty. They agreed I was being injured at the time THERE. But they did not take her away and secured her position better beside me, which was unbelievably a big nightmare.

Moreover, they even told untrue things to the paramedics who walked by and I asked for some care support.
The security later reported to the police with untrue stories, as well. I felt it even worse. Obviously, they were avoiding their responsibility.

I left there before the headliner act. Pains were increasing and it was very unsafe with the criminal still positioning next to me. I was being separated from friends. My friends didn't recognise soon how badly I was assaulted and got hurt. The crowds nearby did not realise what was really happening there?? Unfortunately, things were like that. So, I left there.

Lineups, their acts and other event staffs, organising staffs seemed to be pretty good. Other venue staffs who I communicated with were very human.
I missed enjoying the most of the music. It was hard to concentrate on the stage performance. I had to get injured much more than necessary due to lack of security control. Minor injuries I gained - but bringing in severe pains later. I am now suffering from it, even harder than when I was staying in the venue. More than a disappointment.

Some antisocial behaviour acts would happen in music live events. This was the worst experience to me. I heard that the last year show there had a tragedy in the field, as the securitues were not controlling the crowds.

I would not recommend this event to attend unless they improve the security management issues.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

The price was great

The price was great. Had a good view of the stage. Venue superb.
Had a wonderful day, and would definately purchase from you again.
It was wonderful.

August 5, 2026
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Rated 4 out of 5 stars

Great event and venue

Great event and venue. I think that there should have been hand sanitizer at the very least for the toilets as quite grim. Also before it gets dark the camera men are too visible

August 7, 2026
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Rated 2 out of 5 stars

Difficult to download tickets

We had a nightmare trying to download the tickets on the o2 app at the last minute. It was very stressful and not communicated by Ticketmaster at all. We weren’t the only ones struggling and it really spoilt the build up to the show as I was pretty stressed. I think you can do better Ticketmaster

August 7, 2026
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Rated 5 out of 5 stars

Have tickets ready

No problems getting in, staff are helpful and friendly, great view from the seats at the back in red sector, great sound quality as well from the PA, couldn’t find a t shirt which featured all three bands

August 2, 2026
Unprompted review
Rated 3 out of 5 stars

Fine

Fine, necessary for getting a ticket to the event I wanted to go to.

August 6, 2026
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Rated 5 out of 5 stars

Easy to buy tickets at a reasonable…

Easy to buy tickets at a reasonable price, easy to download then to my digital wallet and use on the day. The event was well organised plenty of staff on hand to help with security and checking of tickets to gain entry into event. Likewise at the end of the performance plant you staff around helping with directions to trains, buses and taxis. great selection of food and drink a the event at Crystal Palace Bowl.

August 5, 2026
Unprompted review

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