Ticketmaster UK Reviews 

77,699
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,288 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly, helpful staff and the venue teams who make live events exceptionally smooth and well organised. Consumers also note that purchasing tickets online and downloading them directly to their mobile digital wallets is very easy, seamless, and quick. However, some people mentioned that leaving the busy venues or catching public transport after the show was frustratingly difficult and took far too long. Some reviewers were not happy with the VIP packages, noting poor obstructed views of the stage and a frustrating lack of clear guidance or organization.

What people talk about most

Service

Consumers find service to be ambiguous, reflecting a wide divergence in customer experiences. On one hand,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward the... See more

Staff

People report ambiguous experiences with staff, highlighting both helpful service and significant... See more

Location

Users describe ambiguous interactions with location, as opinions are divided regarding accessibility and... See more

Website

Reviewers highlight ambiguous aspects of website, experiencing mixed feelings about the platform. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

THE SOUND AND VIDEO SCREENS MADE THE OUTDOORS CONCERT A NICE THING TO DO IN THE WARM WEATHER. DIRECTION SIGNS LEADING TO THE STAGE HELPED A LOT AS THE PUBLIC TRANSPORTATION WAS DIVERTED AT THE TRAIN S... See more

Rated 4 out of 5 stars

We very much enjoyed both acts. The location and sound effects were very good. However having purchased VIP tickets expecting a premium view we were extremely disappointed to find that a small area wi... See more

Rated 4 out of 5 stars

The booking process was very easy and simple to follow and follow up about a week before the event. Staff were very helpful on the night to help with the really poor Wifi that we had trying to acces... See more

Rated 4 out of 5 stars

The ticketing process was stressful and it took 48 hours to secure tickets. The general information was good. The staff at the venue were professional and helpful even in the face of the health and... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

78K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(77,699)

7,900 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service provided

Amazing service provided
Needing a refund due to external circumstances out of our control meant we could no longer make a show.
Prompt, clear and concise

August 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Do better

Having queued for over an hour...the staff struggled to get their scanners to work with my ticket. Meanwhile people behind me were let in. The food selection was not great, small portions and overpriced. The support act didn't blend with the main act and the sound wasn't good for him. OMD gave a smashing performance but the night was let down by the rest.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely the best

Absolutely the best. Great venue and safety was to notch. Great disabled Acess. Streamless entry to venue.Water on the frontline barrier and water stations available. So incredible to see Gary headline outside.The band were rocking it.A dream for the hardcore followers. Get Gary back next year please.31 July was my birthday so even better

July 31, 2026
Unprompted review
Rated 4 out of 5 stars

We live local to the park so it's easy…

We live local to the park so it's easy for us to get there and back. Getting into the bowl was also no problem at all. The gig was great and the stage setup and screens were brilliant. Even the toilets were about the average. The only complaint is that the beer was £6.50 and. £7 for small cans that were warm! That's quite a lot of money for a small, warm beer 😕

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Ticketmaster Hugs onto money

The event got cancelled and I bought tickets in January and expected to get a refund on the event day (17 July) whilst I still have nothing and Ticketmaster are holding onto my money. Event was well know for its cancellation as it reached newspapers and media whilst it doesn’t seem Ticketmaster want to give back money. They are horrible with refunds and make you pay first but don’t want to refund you first. Horrible organisation for this event and Ticketmaster are sleeping when you need them. Customer support isn’t real on their app meaning I get no help.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Bruno Mars was absolutely incredible

Bruno Mars was absolutely incredible! From the moment he stepped on stage until the very end, the energy was nonstop. His vocals were flawless, the live band was amazing, and every performance had the crowd singing and dancing along. He’s such a talented entertainer and knows exactly how to put on a world-class show. Without a doubt one of the best concerts I’ve ever been to. If you ever get the chance to see him live, don’t miss it!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

OMD at Kelvingrove Bandstand was…

OMD at Kelvingrove Bandstand was absolutely fantastic. The venue was amazing (thankfully no rain!) and OMD were brilliant. The booking process was easy and straightforward, it was simple to add the ticket to your phone wallet and there were no hassles getting into the venue.

July 30, 2026
Unprompted review
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