Ticketmaster Deutschland Reviews 

16,887
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Pros: Well-Organized: The event logistics and overall organization were handled very well. Entry and crowd flow were smooth. Excellent Variety: There was a good selection of food and drink... See more

Rated 3 out of 5 stars

Poor organisation. Very poor signalisation. We had to search entrance for Golden circle. There was almost non signalisation of golden circle. The waiting for drinks was 1 hour! No internet connection.... See more

Rated 4 out of 5 stars

It was really good! But, personally I think it should be mentioned somewhere, that there will be different lines, and one of them lead you to a place, where you should leave your big rucksacks or l... See more

Rated 4 out of 5 stars

Good experience, I bought the ticket as a Transfer ticket on Ticketmaster and it was easy. Access into the stadium was fast and good. I liked the event and I hope to come again to Allianz arena stadiu... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster ist der weltweit führende Anbieter von Ticketlösungen und gehört zu Live Nation Entertainment, dem größten Live-Entertainment-Unternehmen der Welt.


Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

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4.1

All reviews

(16,887)

1,456 reviews in the last 12 months

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Rated 2 out of 5 stars

Reimbursement process very complicated

The buying process was fine, but the service could be a little bit more flexible. I had to fill out several pdf forms for reimbursement (which are not ready to fill out digitally), but had sent all information already twice. This could be done much smoother by just sending tickets eg.

March 26, 2025
Unprompted review
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Rated 1 out of 5 stars

They ruined my evening and essentially robbed me.

I bought tickets for the Róisín Murphy concert in early 2024. I purchased them several months in advance when plenty of tickets were available. A standard ticket cost €40—I intended to buy two.

Right before the concert, I checked my account and found only one ticket, even though I had paid €117. When I contacted customer support, they told me I had bought a resold ticket from another user and refused to help or issue a refund.

Their support team responded to emails with delays of 1–2 months. When I asked how a user could resell a ticket at three times the original price, they said Ticketmaster does not regulate prices and that it was my fault for not noticing. However, I am certain that I purchased two tickets, not one.

This is terrible customer service and outright fraud. Other platforms in Germany do not allow resold tickets to exceed a 15% markup, but Ticketmaster apparently has no such restrictions. Their communication was rude, their explanations were unclear, and they offered no solution. They ruined my evening and essentially robbed me.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, she is great. Her music, how she plays, a very different experience from everything I’ve seen previously. I’d definitely love to go again.

March 19, 2025
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Rated 5 out of 5 stars

Thanks a lot for your voice Paul!

Toller Veranstaltungsort - toller Künstler / Tenor
Paul Potts gehört ohne Zweifel als Tenor auf die Bühne und nicht in den Handyladen als Verkäufer. Er ist ein Gewinn für uns Fans und zu Recht „The winner of the first series of Britain's Got Talend“

March 17, 2025
Rated 1 out of 5 stars

PLEASE REVIEW THIS POLICY

Yesterday I sold 2 tickets for a show in October. I've been told I will receive my payment AFTER the show. We're in March. I am writing to express my concern regarding the significant delay in receiving payment
What if a person need that money (167€!!!!!!!!) straight away? Show is in SIX months. SIX!
I wish I could give ZERO stars!

March 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Omar Rudberg in Berlin - Best show ever

It was best show ever! A night to remember! Everything went smooth with access to the concert. Omar Rudberg and his team delivered a PERFECT performance! Wish I could go back in time and do it all over again. #EveryNightFantasy #Tour2025

March 3, 2025
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Rated 1 out of 5 stars

We were going to see Oscar and the Wolf…

We were going to see Oscar and the Wolf this Sunday in Berlin. Once we were ready to go, I checked the time to get into the venue. Then I saw he cancelled the show because of illness. I checked my mail of I did get some information of ticketmaster, but none. Also nothing later on that evening or the day after, which is very doubtful.

February 23, 2025
Rated 5 out of 5 stars

Great organisation and location

“Teddy Swims’ last night in Berlin was unforgettable! His soulful vocals and electrifying stage presence created pure magic. Every song was filled with emotion, and the energy in the room was incredible. A truly phenomenal performance—can’t wait to see him again!”

February 24, 2025

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