I re-sold the ticket via official function but never received my money back. Total ignore from the support. Money were literally stolen.
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Visto il concerto di Liam Gallagher e John Squire al Fabrique. Buon concerto, peccato solo per la breve durata. Il luogo è stato semplice da raggiungere in auto e altrettanto è stato per il parcheggio... See more
Company replied
it was great overall, fun; unfortunatelly inside Fabrique it's very hot and one (or two girls didnt see exactly cause it all happened so fast) started to feel unwell while Tate sang You Broke Me Firs... See more
Company replied
How is it possible in a metallica concert no one was headbanging, jumping or doing mosh pits. Why where the security instructed to stop anyone if they had someone on their shoulders. This is just ridi... See more
Company details
Information provided by various external sources
Ticketmaster Italia. Leader mondiale nella vendita di biglietti per l'entertainment: Concerti, Festival, Sport, Teatro e molto altro ancora. Ora anche in Italia!
Contact info
Italy
- www.ticketmaster.it
2.3
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Concerto di Liam Gallagher e John Squire
Visto il concerto di Liam Gallagher e John Squire al Fabrique. Buon concerto, peccato solo per la breve durata. Il luogo è stato semplice da raggiungere in auto e altrettanto è stato per il parcheggio. Sicuramente un'esperienza positiva. Unica nota negativa che mi sento di segnalare, la maleducazione del personale della sicurezza all'uscita.
April 6, 2024
Unprompted review
Reply from Ticketmaster Italia
Gentile Ale C,
Grazie per aver condiviso la tua esperienza con Ticketmaster.
Ti informiamo, in ogni caso, non è Ticketmaster Italia ad occuparsi della gestione del personale di sicurezza impiegato presso la venue.
In ogni caso, riporteremo la tua riflessione all’organizzatore e ti ringraziamo per il tuo feedback!
A presto!
Ticketmaster Italia
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I got a fast response and help…
I got a fast response and help regarding a question about my ticket purchase :)
April 5, 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Antonia,
Thank you for your feedback about the support received by our Customer Care team.
We are always happy to know that our customers were able to find an effective solution with our help.
We hope you enjoy your show!
Ticketmaster Italia
Never buy Early Entrance tickets!
We bought Early Entrance tickets for 120% higher price to end up standing next to people paid normal entrance price. This was a ripoff action we will NEVER do again! Only Depeche Mode delivered with 2 hours concert. But not the Ticketmaster!
March 28, 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Viktoria,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has contacted you via e-mail on 8 April 2024 with further information about your query.
As explained by email, VIP Packages contents and experiences are established directly by the event organizer.
That is why we will make sure to report your experience to the organizer as well.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
It was the first my experience of vip…
It was the first my experience of vip zone. I liked it very much, especially Italian hospitality and food.
March 28, 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Галина Еремина,
Thank you for sharing your experience with Ticketmaster.
We hope to talk to you again soon!
Ticketmaster Italia
Quick service
Ticketmaster Italia Fan Support gave me quick and comprehensive answer for my question. I recommend using their services.
February 14, 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Ania,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
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Great and fast service
Great and fast service, very kind and helpfull 😊
February 14, 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Zorana,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
Quick reply
The stuff answered promptly to my inquiry and redirect me to another department.
December 20, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Vera,
Thank you for your review and for choosing our service.
Enjoy the show and we hope to hear from you again soon.
Ticketmaster Staff
Reply from Ticketmaster Italia
Dear Barbara,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
Ticketmaster Italy unhelpful
Ticketmaster Italy is traditionally less helpful, but the inability to change something as simple as a delivery method is absolutely unacceptable.
Then to find out the insurance they offer is only valid for Italian residents, I will be making enquiries to find out if that is valid, as European law is Europe wide. We live in an open market. So I'm not sure you legally deny me the rights that Italians enjoy.
November 9, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Brian,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has replied to both of your queries via e-mail on November 9, 2023.
Our Ticket Protection Policy falls under insurance regulations, implying that insurance coverage is intended for users resident and domiciled in Italy, because the appointed company is authorised to operate only for the Insured who reside in Italy.
Please also consider that this kind of Policy is always exclusively intended for residents in the Country where the event is taking place in any other Ticketmaster market as well.
You can also find more information about our Ticket Protection Policy in our online FAQs.
As to why it is not possible to modify a confirmed order, we also suggest you to take a look at the article "Can I cancel, change or return my tickets after ordering them?".
We also inform you that, for privacy reasons, we cannot disclose any further details about your request on a public platform such as Trustpilot.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
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Help with resale process
The Ticketmaster Italy Fan Support team provided a very fast and sufficient answer to my request! Grazie mille!
November 6, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Markus,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
I received a kind and quick response
October 31, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Michal,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
I received a quick response and…
I received a quick response and solution to my problem.
September 22, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Andrea,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Good response time.
Responded in a timely manner via email and was very informative.
August 21, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Claudio,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
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Assistenza impeccabile
July 22, 2023
Unprompted review
Reply from Ticketmaster Italia
Gentile Francesco,
Grazie, la tua opinione è molto importante per noi.
Ti auguriamo buon divertimento!
Ticketmaster Staff
Unable to receive OTP code on Australian sim whilst in UK
I have tickets to an upcoming concert in Italy end of July and am travelling in the UK from Australia. I have an Australian phone number and have switched onto global roaming, but I do not receive the OTP code to log into my Ticketmaster italia account to access my tickets. I need to log in and change the name of one of my tickets but cant access the account without the OTP. Ticketmaster has responded once to my online form request stating to try again and also saying to check with my telco which I have done and the telco have confirmed there is no issue as I can receive texts from other numbers. Ticketmaster italy are now no longer responding to me. There is no way to contact ticketmaster italia as there is no phone number and my online form submissions updating this information remain unanswered.
June 20, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Joanna,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has been replying to your query via e-mail starting from June 20, 2023.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
The support has been great
The support has been great. They have responded my email super fast and have solved my problem in a very easy way.
June 9, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Lila
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon.
Ticketmaster Staff
Quick and resolutive help!!
May 29, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Marco,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon!
Ticketmaster Staff
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Give me my money back!
First, please give me the money for the missed Stromae concert in Rome!
May 16, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Tomasz,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has replied to your query via e-mail the first time on 16/05/2023, then on 22/05/2023 and lastly on 29/05/2023.
We also inform you that, for privacy reasons, we cannot disclose any further details about your request on a public platform such as Trustpilot.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
Very correct handling!…also in case of…
Very correct handling!…also in case of resale of a ticket! Thank You very much!
May 13, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Holger,
Thank you for sharing your experience and for choosing our service.
We hope to hear from you again soon!
Ticketmaster Staff
Support level second to none
The support team has been super available and punctual in their responses and they managed to help with my request faster than I expected.
Definitely recommend their support system.
April 26, 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Dario,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
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