Just private individuals, so not buying new tech all the time, but we have bought everything we need from Tier1 over many years now: laptops, desktops, accessories etc. I was originally recommended to... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
The computers arrived in very well packed and cushioned boxes and, although "Grade B" they looked new. The machines worked like new and the battery health was 100% We required a certain type of RA... See more
Company replied
Ordered 3 PCs which came in good time. Good communications throughout the experience. We needed to check it had the appropriate number of display ports for our needs, which they checked and sent.
Company replied
I needed clarification about the specs on the product, and after initial delays I found Khalif was the person who answered all my queries prior to purchase. He also helped me 'find' the hidden 1TB e... See more
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Company details
- Computer Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
- Computer Wholesaler
- Used Computer Store
Written by the company
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Written by the company
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Contact info
59 Stanley Road, M45 8GZ, Manchester, United Kingdom
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
Reply from tier1online.com
Hi Simon,
Thank you for taking the time to leave a review. We're glad to bring great value and quality.
Many thanks,
tier1
Reply from tier1online.com
Hi Bruce,
Thank you for your review! We're pleased to hear your feedback our refurbishment quality.
Warm regards,
tier1
Good comms, good service
Ordered 3 PCs which came in good time. Good communications throughout the experience. We needed to check it had the appropriate number of display ports for our needs, which they checked and sent.
March 11, 2026
Unprompted review
Reply from tier1online.com
Hi there,
Thank you for your great feedback. We’re pleased to hear that we were able to help with your query regarding the requirement of DisplayPorts, and that our communication contributed positively to your overall experience.
Best regards,
tier1
Excellent Service, Accurate Specs, and a Smooth Buying Experience.
I don’t usually leave reviews, but my recent purchase from Tier1Online deserves one. I bought a Lenovo ThinkCentre M920q after doing a lot of preparation. With the help of AI, I drafted a clear specification of what I needed, and from there I compared five of the most trusted refurbished PC sellers. I narrowed it down to the top two and contacted both.
Tier1Online stood out because they were willing to make adjustments to match my exact requirements. I was assisted by an adviser, Khalif Khan, who provided excellent service throughout. Communication was clear, options were explained properly, and nothing felt rushed.
The PC arrived well‑packaged, clean, and in excellent condition for a refurbished unit. All the internal components matched the advertised specification exactly, and the machine has performed perfectly since. It’s clear that Tier1Online take their refurbishment process seriously and don’t cut corners.
Based on my experience, I will definitely return in the future and I’m happy to recommend Tier1Online to anyone looking for reliable refurbished hardware and proper customer service. Matt
March 17, 2026
Unprompted review
Reply from tier1online.com
Hi Matt,
Thank you very much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that we were able to match your requirements with our flexibility and that you’re pleased with both the performance and condition of the M920q.
It’s great to know the communication and approach stood out, and that this was the reason you chose to go with us. I appreciate and I am grateful for your kind words, it was a pleasure to speak with you and to be of assistance.
Thank you again for your recommendation, and we very much look forward to supporting you again in the future.
Many thanks,
tier1 / KK
Reply from tier1online.com
Hi Helen,
Thanks for your review! We’re pleased to hear the laptop arrived fast and in good quality.
Regards,
tier1
Great service + great value
I spoke to customer service after a slight mistake with the account information. I got on the line within 15 seconds of calling and we resolved the issue quickly and calmly. The lady was very polite and friendly. The laptop came in great order too, great value and service 😁.
March 31, 2026
Unprompted review
Reply from tier1online.com
Hi Patrick,
Thanks so much for leaving this review. Really glad we could sort things out quickly for you and that the laptop was as in good condition. We appreciate the kind words!
Regards,
tier1
Wide choice of devices to buy
Wide choice of devices to buy, helpfully described with a usable website. Good value, great product exactly as described, and decent delivery, well packed and a good courier (not Evri).
March 30, 2026
Unprompted review
Reply from tier1online.com
Hi Matthew,
Thanks for the great review! We're really happy to hear you found our website easy to navigate and enjoyed having a wide range of products to browse.
It’s also great to hear that your order arrived exactly as described and that delivery went smoothly.
Many thanks,
tier1
Have used Tier one many times to buy a…
Have used Tier one many times to buy a laptop and they have always been a very efficient service. The products are as advertised, the delivery is fast and secure.
I would highly recommend.
March 15, 2026
Reply from tier1online.com
Hi there,
Thanks so much for leaving this kind review, we appreciate your trust! It is great to hear that you find our website accurate and descriptive of the products, and that the delivery has been consistently fast and secure.
Many thanks,
tier1
Clear website with graded levels of…
Clear website with graded levels of quality, which were matched by the product when it arrived. Excellent value.
March 12, 2026
Reply from tier1online.com
Hi Andrew,
Thank you so much for the great review, we're happy to hear that you found our website clear. We are also delighted to hear that our grading lived up to your expectations.
Regards,
tier1
ThinkPad L14
Very good customer service with prompt and relevant replies to my queries. The ThinkPad itself was in almost perfect condition apart from minor scratches and blemishes to the exterior (this type of body is prone to that) tkThe keyboard , screen, webcam and all ports looked brand new). Worked very well out of the box, no issues at all. Very happy with the purchase. A great 14" laptop at a really good price. The delivery was good too, but the courier didn't update me between saying they were "expecting to receive my order" and then another 2 days later saying my parcel would be delivered in 3 hours. Luckily I was in but I'd appreciate knowing the date of delivery beforehand. This is on the courier tho, not the vendor.
March 13, 2026
Reply from tier1online.com
Afternoon Kenny,
Thank you for leaving this great review, and for getting in touch with us via the live chat. It's pleased to hear that we were able to be of valuable assistance!
We're happy to hear that overall you are happy with the refurbishment quality of the machine, as you say those machines are prone to scratches.
Also, we appreciate the feedback regarding the delivery. It is something that we can take note of if other customers have the same experience.
Best regards,
tier1
Prompt and efficient service
Prompt and efficient service. The laptop was in great condition, packaged securely and delivered on time. I will definitely use this company again. Well done lads!
March 13, 2026
Reply from tier1online.com
Hi Chris,
Thank you for taking the time to leave this review, it's much appreciated!
We are delighted to hear your feedback about our refurbishment quality, secure packaging, and the speedy delivery.
Many thanks,
tier1
Impressed by the condition of the laptop
The website was easy to use and choosing a specific laptop was easy using filters.
The laptop I bought was very competitively priced and for a grade B refurbished one, it was in really good condition.
The laptop was delivered quickly and was extremely well packaged.
March 4, 2026
Reply from tier1online.com
Hi Andy,
Thank you for leaving such positive feedback! We're glad to hear that you found the website easy to navigate and that the filters helped you quickly find the laptop you were looking for at a competitive price. It’s also great to know that your refurbished laptop arrived in excellent condition and met the high standard we aim for.
Much appreciated,
tier1
Communication was just right
Communication was just right, enough information without being swamped with messages. Item was as described. Brilliant service, brilliant product, really good price, would definitely use again.
March 9, 2026
Unprompted review
Reply from tier1online.com
Hi Helen,
Thank you for the great feedback! We're glad to hear that you found communication was clear, the item matched the description, and that you were pleased with the service and product.
Many thanks,
tier1
Reply from tier1online.com
Hi there,
Thank you for taking the time to leave this review. We are glad to hear the price, speed, and secure delivery were all spot on.
Many thanks,
tier1
Product was exactly as advertised
The product was exactly as advertised and the packaging was really good.
February 13, 2026
Reply from tier1online.com
Hi Zakhe,
Thank you for the positive review! We're really glad to hear the product matched your expectations of the listing and that the packaging was safe and secure.
Many thanks,
tier1
Can’t fault the service or equipment
The fourth time I have purchased from Tier 1 and never been disappointed. Purchased one of them in 2017 and still in use every day.
Have also recommended to friends who have used their services too and are also very happy with their purchases.
February 12, 2026
Reply from tier1online.com
Hi Margaret,
Thank you so much for your continued support! It’s great to hear this is your fourth purchase with us and that you’ve never been disappointed. We love hearing that a device you bought back in 2017 is still going strong!
We greatly appreciate the recommendation of tier1 to your friends, it is greatly appreciated.
Warm regards,
tier1
A repeat purchase of a quality machine.
Fast, exactly as advertised, comprehensive QA listing for the item. Packaging is superb, better protection than the original. A repeat purchase of a quality machine as my previous one was showing the strains of more airmiles than the ex Duke of York.
February 17, 2026
Reply from tier1online.com
Hi there,
Thank you for taking the time to leave a review. It's great to hear that our listing was well detailed and informative. We're also pleased to hear that the product arrived quickly and secure.
I don't know how to respond to the last point other than we're happy to hear that you found the machine was refurbished to a high standard.😂
Many thanks,
tier1
PC arrived in great condition
PC arrived in great condition. You can tell they actually took the time to do a proper refurbishment as when I looked inside the case there was not a spec of dust.
Delivery was fast with no issues. 3 days for it to get to me in Northern Ireland is not bad at all. The package itself was also well protected in a decent quality box with plenty of bubble wrap.
All in all, would recommend these guys if you need a PC but don't want to pay the overinflated current market prices due to ram & storage supply chain issues.
March 1, 2026
Unprompted review
Reply from tier1online.com
Hi there,
Thank you so much for taking the time to leave a positive and detailed review.
We're happy to hear that the refurbishment process stood out to you with the PC, we're very pleased to hear this. Furthermore, we are also pleased to hear that the PC got to you in a decent time and that the machine arrived securely!
Thank you for the recommendation, it is greatly appreciated!
Many thanks,
tier1
Reply from tier1online.com
Hi Erika,
Thank you for your 5 star review of tier1. We're pleased to hear that you have had a great experience with us and are that the PC arrived well packaged.
Much appreciated,
tier1
Perfect
Right price
Right model
Secure delivery
Arrived in good time
Does the job.
February 21, 2026
Unprompted review
Reply from tier1online.com
Hi Vincent,
Thank you for taking the time to leave a review, and for your continued trust!
We’re happy to hear that the machine lived up to the expectations.
Many thanks,
tier1
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