Good experience overall, ive ordered few samples/ wich are free/ before buying , I was easy to place an order , received updates by emails , delivery very fast , took few days only , I'm giving... See more
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The soundproofing panels are great and the quality is as described. The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to... See more
Company replied
Fabulous business especially the prompt service when I ordered tile samples arrived within 2 days !! Found exactly what I was looking for and ordered online and collected the next day will definitely... See more
Company replied
Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really hel... See more
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Company details
- Tile Store
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Flooring Store
- Home Improvement Store
About Tile Merchant
Written by the company
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest tiles, paving slabs, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Written by the company
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Contact info
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, Dublin 24, Dublin, Ireland
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still not get both samples
I ordered two samples. You sent me only one. I contacted by phone. Still no second sample.
June 7, 2026
Reply from Tile Merchant
Dear FMD,
We have informed our customer service team, and they will contact you shortly with an update regarding your sample order and the missing sample.
Kind regards,
Tile Merchant
The actual products were great
The actual products were great, both the uv panels and acoustic panels looks great. However a few uv panels got deliver broken, and one had permanent marker scribbles.
Got refunded for 2 broken panels.
May 24, 2026
Reply from Tile Merchant
Dear Gary,
Thank you for your feedback. We are delighted to hear that you are happy with the UV panels and acoustic panels and that they look great in your project.
We are sorry that some of the panels arrived damaged and that one panel had markings on it. Unfortunately, despite our best efforts with packaging and handling, damage can occasionally occur during transit.
We are glad that the issue was resolved and that a refund was issued for the damaged panels. Thank you again for your understanding and for taking the time to share your experience.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Lorna,
Thank you very much for your review. We are delighted to hear you enjoyed the sample service and found our team helpful.
Choosing tiles is a big decision, so we're glad the samples helped make the process a little easier.
Kind regards,
Tile Merchant
Asked for review but ordered samples…
Asked for review but ordered samples never received
October 13, 2025
Reply from Tile Merchant
Dear Julien,
Thank you for bringing this to our attention, and we are sorry to hear that your samples have not been received.
Our customer service team will get in touch with you as soon as possible to investigate this and provide an update.
Kind regards,
Tile Merchant
Quick and easy
Quick and easy ! Great quality tiles and great value on sale, the truck driver was very nice and helpful! Great service and quality overall!
June 8, 2026
Reply from Tile Merchant
Dear Aura,
Thank you so much for your wonderful review.
We will be sure to share your feedback with the team.
Thank you again for your support, and we hope to help with your next project soon.
Kind regards,
Tile Merchant
Very poor service
Very poor service. We travelled 5 hours (round trip) to visit the main store in Ballymount. We had already purchased a sample, and had a very clear layout plan. It is for a large over 100m2 area so it would have been a decent size order.
The sales "advisor" could not have been any less interested. "Yea", "grand", "whatever you think...". We left disheartened.
June 1, 2026
Reply from Tile Merchant
Dear Joe,
Thank you for taking the time to share your feedback. We are very sorry to read this, and honestly your words leave us disheartened too. This is not the level of service we aim to provide to any of our customers or visitors, especially for such a significant project.
We would really appreciate it if you could let us know who you were dealing with during your visit, so we can look into this properly and address it internally.
Thank you again for bringing this to our attention.
Kind regards,
Tile Merchant
Elementi pearl tiles
Elementi pearl tiles - ordered these through a contractor for floor and walls. Contractor didn't measure correctly so had to get two batches. The floor and wall tiles ended up being two different colors - sales order 516691. Of course tile merchant tried to argue they were the same color, when they were clearly two different colors tiles. Got sample tiles and compared them, the wall tiles were light grey labelled as pearl.
March 23, 2026
Unprompted review
Reply from Tile Merchant
Dear Martina,
Thank you for your feedback.
Following your review, we reached out to request the order details so that we could investigate the matter. Unfortunately, we did not receive any information that would allow us to locate the purchase, and we have been unable to find your name in our sales database.
As the order was placed through a contractor, we would be grateful if you could provide the relevant order number or the contractor's details. This will allow us to review the batch numbers supplied and investigate the issue properly.
Kind regards,
Tile Merchant
When I didn't receive my order when…
When I didn't receive my order when expected I emailed and they were very quick emailing me back and getting my order out to me ASAP
May 19, 2026
Reply from Tile Merchant
Dear Audrey,
Thank you for your review.
We appreciate your patience and your support, and we look forward to helping you again in the future.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Francis,
Thank you for your review. We are delighted everything arrived promptly and appreciate you taking the time to share your feedback.
Kind regards,
Tile Merchant
Ordered two sample brick tiles which…
Ordered two sample brick tiles which arrived super quick and were a great sample size. Will definitely be making an order soon.
May 28, 2026
Reply from Tile Merchant
Dear Sinead,
Thank you very much for your lovely review. We are delighted to read your feedback and hear that the samples arrived quickly and helped with your decision.
If you need any assistance with your upcoming order, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Tile Merchant
fast efficient and thrustwordy service
May 26, 2026
Reply from Tile Merchant
Dear Pearse,
Thank you very much for your review. We are delighted to hear you found the service reliable and efficient.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Mohand,
Thank you for your review. We are delighted to hear you are happy with your flooring and appreciate you taking the time to share your feedback.
Kind regards,
Tile Merchant
Great selection of tiles at affordable…
Great selection of tiles at affordable price,plus free samples to bring home gives you a better idea of what you want
May 19, 2026
Reply from Tile Merchant
Dear Barry,
Thank you very much for your review. We are delighted to hear that the sample service helped with your decision-making process.
If you need any assistance with your project or product selection, our team will be happy to help.
Kind regards,
Tile Merchant
Excellent service and great value for…
Excellent service and great value for money. Items arrived well packaged and on time
May 22, 2026
Reply from Tile Merchant
Dear Aidan,
Thank you very much for your kind review. We are delighted to hear everything arrived as expected and that you were happy with the overall value and service.
We really appreciate your support and hope to assist you again with your next project.
Kind regards,
Tile Merchant
Call centre
Hadn't heard from delivery company 1 week after order, phoned up and eventually figured out you had my mobile number done as 12 digits. Was told it was updated and delivery would happen next day - next day no contact or sign of delivery, phoned up again, my mobile was still wrong, changed it again and am still awaiting my delivery.
May 20, 2026
Reply from Tile Merchant
UPDATE: The courier has now confirmed to us that the order has been successfully delivered.
______________
Dear Benn,
Thank you for your feedback, and we apologise for the inconvenience caused.
Your order has been assigned to IEC (Independent Express Cargo) for delivery. We understand there was an issue with the contact number on the order, and we are sorry for the resulting delays and miscommunication.
We will contact the transport company directly to obtain an update from IEC, and our customer support team will update you shortly.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Padraig,
Thank you very much for your kind review. We really appreciate your feedback and are glad you were happy with the service.
We look forward to helping you again in the future.
Kind regards,
Tile Merchant
Highly recommended supplier
I would highly recommend Tile Merchant. They provided amazing customer service. We were under pressure to get a specific order as our contractor was ahead of schedule. There website indicated delivery would take 1-2 days and when I contacted them to explain the urgency, they arranged it to be delivered the following day. I was very impressed with their response and how they stuck to their word. A lot of other supply companies could learn from Tile Merchant.
May 7, 2026
Reply from Tile Merchant
Dear Neal,
Thank you very much for your fantastic review. We are extremely happy to read your kind words and to hear that our team was able to help when your project was under pressure.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
Tile Merchant
Waste of time.
Selling products on website they did not have nor could not get.Put will take your payment.
Complete lack of transparency. Will not use again.
May 12, 2026
Reply from Tile Merchant
Dear Michael,
Thank you for your feedback. We are sorry to hear you were unhappy with your experience.
However, we would like to clarify that as soon as our sales department received your order, you were contacted via email to advise that one item was unfortunately out of stock and unavailable. At that point, we offered either a full refund for the entire order or a refund for the unavailable item only.
Following your preference, the full order was refunded accordingly.
We always aim to communicate stock issues as quickly and transparently as possible when they arise unexpectedly.
Kind regards,
Tile Merchant
I had a great experience with Anna at …
I had a great experience with Anna at Tile Merchant. She was always extremely helpful, professional, and very quick to assist me with everything I needed. Her communication was excellent throughout the whole process, and she made everything so much easier and stress-free
May 22, 2026
Unprompted review
Reply from Tile Merchant
Dear William,
Thank you very much for your wonderful review. We are very happy to read your kind words about Anna and the support she provided throughout the process.
We will be sure to pass your feedback on to Anna, who will be delighted to read it. Thank you again for your support.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Aidan,
Thank you for your kind review. We really appreciate your support and are delighted you had a positive experience with our team.
We look forward to helping you again in the future.
Kind regards,
Tile Merchant
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