Tile Merchant Reviews 

1,952
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the convenient free sample service that greatly helps with planning their home renovation projects. People also mention that the staff members are exceptionally helpful and friendly, while the online purchasing process remains completely smooth and hassle free. However, some customers noted occasional issues with delivery delays, unhelpful drivers, or long waiting times when trying to collect items in person. A few reviewers also mentioned receiving damaged goods, such as broken panels or cracked buckets, upon final arrival at their properties.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting high standards and great finishes. Customers... See more

Delivery service

People report positive experiences with delivery_service, noting that orders arrive very quickly and on time.... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Service

Consumers find service to be positive, highlighting prompt delivery and efficient handling of orders.... See more

Staff

Users describe positive interactions with staff, highlighting welcoming and knowledgeable representatives who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience overall, ive ordered few samples/ wich are free/ before buying , I was easy to place an order , received updates by emails , delivery very fast , took few days only , I'm giving... See more

Company replied

Rated 4 out of 5 stars

The soundproofing panels are great and the quality is as described. The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to... See more

Company replied

Rated 5 out of 5 stars

Fabulous business especially the prompt service when I ordered tile samples arrived within 2 days !! Found exactly what I was looking for and ordered online and collected the next day will definitely... See more

Company replied

Rated 5 out of 5 stars

Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really hel... See more

Company replied



Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Do-it-Yourself Shop
  5. Flooring Store
  6. Home Improvement Store

About Tile Merchant

Written by the company

Tile Merchant is the one-stop-shop for all your home improvement needs

Tile Merchant is Ireland’s premier online store for the finest tiles, paving slabs, wood flooring, and much, much more. We are a 100% Irish owned company.

Tile Merchant Ireland is:

Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.

The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.

Bathroom tiles

Kitchen tiles

Outdoor Tiles

Paving Slabs

Composite Decking

Wall Panelling

Artificial Grass

Wood Flooring


Tile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.

Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.

Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.

Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.

We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.

Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.

Tile Merchant is:

  • Tile Store Dublin
  • Bathroom Supply Store
  • Wall and Floor Tiles
  • Flooring Store
  • Wall Panels
  • Paving Material Supplier
  • Bathroom Tiles
  • Splashback Tiles
  • Kitchen Tiles
  • Large Format Tiles
  • Laura Ashley Tiles
  • Hexagon Tiles
  • Metro Tiles (also known as Subway Tiles)
  • Natural Paving Slabs
  • Limestone Paving Slabs
  • Sandstone Paving Slabs
  • Wall Panelling
  • Wall Cladding
  • Composite Decking
  • Wood Flooring
  • Laminate Flooring
  • Artificial Grass
  • Free Tile Samples

    Written by the company

    Order Free Tile Samples
    Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
    Fast Delivery
    Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
    Store Open 7 Days a Week
    Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
    Industry Awards
    We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
    The One Stop-Shop For Your Needs
    Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
    ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
    With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!

    Contact info

    Premium Tiles at Unbeateable Price

    Ireland’s premier destination for top-quality tiles and paving.

    4.2

    Great

    TrustScore 4 out of 5

    2K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 98% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.2

    All reviews

    (1,952)

    326 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    They have what you need...

    Very friendly, very helpful.

    May 2, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Aidan,

    Thank you for your kind review. We really appreciate your support and are delighted you had a positive experience with our team.

    We look forward to helping you again in the future.

    Kind regards,
    Tile Merchant

    Rated 1 out of 5 stars

    Placed an order online for artifical…

    Placed an order online for artifical grass and went to collect it only to be told the cutting machine is out of order, that was over a week ago and I have not received any up date yet

    May 12, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Kevin,

    Thank you for your feedback, and we apologise for the inconvenience caused.

    The cutting machine was out of service for a period of time, which affected collections of artificial grass orders. The machine is now back in operation, and our customer service team has contacted you directly regarding your order.

    Thank you for your patience and understanding.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Just order the samples but it was…

    Just order the samples but it was delivered so fast

    April 29, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Lan,

    Thank you for your review. We are pleased your samples arrived quickly and hope they help with your project planning.

    If there is anything else you require, please do not hesitate to contact us.

    Kind regards,
    Tile Merchant

    Rated 1 out of 5 stars

    6 days late, arrived just before midnight

    Terrible service, advertised as 2-4 days delivery. They do deliver midweek, but won't tell you what day, so you have to sit in from Monday to Friday. They said they would deliver either sat or sun. you get infomed the day before and advise delivery will be between 10pm and 12pm saturday night. I ordered on May 5th, delivery was May 11th, 11 days instead of 2-4pm. Driver was a very lovely guy, though he was driving for 15hrs, which seems unsafe to me. Sales chap on the phone was shocked at potential delivery, he was also lovely but could not help. The website is very misleading with it's 2-4 days. Never order for delivery

    May 16, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and understand the frustration caused by the delay and uncertainty around the delivery timeframe.

    Our standard delivery timeframe is typically 2 to 4 working days. However, please note that during particularly demanding periods or high order volumes, delivery may take a bit longer.

    We appreciate your comments regarding the communication around delivery windows, as we understand that waiting without clear scheduling can be very inconvenient. Your feedback will be reviewed internally as we continue working to improve both our delivery communication and customer experience.

    Thank you also for your kind words about both the driver and our sales team member.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Ordered the tiles same day was ready…

    Ordered the tiles same day was ready for collection same day, excellent service

    May 9, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Sonia,

    Thank you for your lovely review. We are delighted to hear everything was handled efficiently for you.

    We appreciate your support and look forward to helping you again in the future.

    Kind regards,
    Tile Merchant

    Rated 4 out of 5 stars

    great price and quick delivery

    great price and quick delivery , but please supply nozzles with the silicone

    May 8, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Anthony,

    Thank you for your feedback. We appreciate both your order and your suggestion regarding silicone nozzles.

    Your comments will be passed on to our sales team for review as we continue looking at ways to improve our product offering and customer experience.

    Kind regards,
    Tile Merchant

    Rated 3 out of 5 stars

    Good communication,

    Good communication,
    However delivery was advertised as 3-4 days, due to issues with transportation the order was delayed,
    I was still charged with the €60 delivery cost,

    May 5, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Chris,

    Thank you for your feedback. We apologise for the delay with your order.

    Your comments will be reported internally to management as we continue working to improve both our delivery processes and customer experience.

    Thank you again for taking the time to share your experience.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Quick delivery

    Quick delivery

    May 6, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear David,

    Thank you for your review. We appreciate your feedback and hope to assist you again in the future.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    I received the wrong sample but woth…

    I received the wrong sample but woth just one message it was rectified and the new one received

    May 3, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Celine,

    Thank you for your feedback. We are sorry for the initial mix up with your sample, but we are pleased to hear it was quickly resolved for you.

    If you need anything further, please do not hesitate to get in touch.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    good website and fast delivery

    good website and fast delivery

    May 2, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Neil,

    Thank you for your review. We appreciate your feedback and are pleased you had a positive experience with us.

    We hope to assist you again in the future.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Were delivered really quickly thanks

    Were delivered really quickly thanks

    April 17, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Ms Audrey,

    Thank you for your review. We appreciate your feedback and are glad everything arrived without delay.

    We hope to assist you again in the future.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Would highly recommend Tile Merchant…

    Would highly recommend Tile Merchant for their choice of products and their delivery time is unbelievably quick. I have used them numerous times and have always been happy with their service.

    April 29, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Aishling,

    Thank you very much for your continued support and recommendation. It means a lot to us that you have chosen Tile Merchant on multiple occasions and have consistently had a positive experience.

    We truly appreciate your trust in our products and service, and we look forward to helping you again with future projects.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Superb quality

    Superb quality, great service. All around 10/10. Thanks for everything guys

    April 28, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Bernard,

    Thank you very much for your fantastic review. We are delighted to hear you are so happy with both the quality and service.

    We really appreciate your support and look forward to helping you again in the future.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Prompt delivery

    Prompt delivery

    April 28, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Mary,

    Thank you for your review. We appreciate your feedback and hope to see you again.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Ordered on line delivered within 2 days…

    Ordered on line delivered within 2 days excellent service

    April 13, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Julie,

    Thank you for your lovely review. We really appreciate you choosing Tile Merchant.

    We hope to assist you again in the future.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Great to deal with great prices

    Great to deal with great prices

    April 26, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Sean,

    Thank you for your kind review. We really appreciate your support and are glad you had a positive experience with us.

    We look forward to helping you again with your next project.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Fast and eazy !!!

    April 22, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Martynas,

    Thank you for your review. We are delighted you had a positive experience with us.

    We appreciate your support and look forward to helping you again in the future.

    Kind regards,
    Tile Merchant

    Rated 2 out of 5 stars

    Delivered to wrong address even though…

    Delivered to wrong address even though right address was on package ? Got no confirmation of delivery from anyone

    April 22, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Ray,

    Thank you for your feedback, and we are sorry to hear about this issue with your delivery.

    This is certainly not the experience we want for our customers. We will review this internally to understand what happened and where the process failed.

    Thank you for bringing this to our attention.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    Prompt service.Excellwnt product,very…

    Prompt service.Excellwnt product,very pleased wirh result

    April 22, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear MC,

    Thank you for your lovely review. We are so pleased to hear everything worked out well and that you are happy with the final result.

    We appreciate your feedback and hope to assist you again in the future.

    Kind regards,
    Tile Merchant

    Rated 5 out of 5 stars

    I was extremely happy with my purchase…

    I was extremely happy with my purchase and this company. Very affordable prices and brilliant quality products. My order was shipped to me very quickly. Could not fault a thing. Would definitely recommend

    April 21, 2026
    Tile Merchant logo

    Reply from Tile Merchant

    Dear Lisa,

    Thank you so much for such a wonderful review. It genuinely means a lot to the whole team to hear how satisfied you are with everything.

    We put a lot of care into both our products and service, so knowing it all came together perfectly for you is fantastic to hear. Your recommendation is truly appreciated.

    We would love to help you again whenever you are planning your next project.

    Kind regards,
    Tile Merchant

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