Good experience overall, ive ordered few samples/ wich are free/ before buying , I was easy to place an order , received updates by emails , delivery very fast , took few days only , I'm giving... See more
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The soundproofing panels are great and the quality is as described. The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to... See more
Company replied
Fabulous business especially the prompt service when I ordered tile samples arrived within 2 days !! Found exactly what I was looking for and ordered online and collected the next day will definitely... See more
Company replied
Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really hel... See more
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Company details
- Tile Store
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Flooring Store
- Home Improvement Store
About Tile Merchant
Written by the company
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest tiles, paving slabs, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Written by the company
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Contact info
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, Dublin 24, Dublin, Ireland
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered tiles here for our new-built…
We ordered tiles here for our new-built apartment. As much as we want to roam around to canvas tiles, thankfully we landed on this merchant. Their tiles are great and durable. Love the awesomeness of every member there.
April 3, 2026
Unprompted review
Reply from Tile Merchant
Dear Ed,
Thank you for taking the time to share your experience. It means a lot that you chose Tile Merchant for your new apartment, and we truly appreciate your kind words about both the products and the team.
Wishing you all the best with your new home, and if you ever need anything else, just let us know.
Kind regards,
Tile Merchant
Fast transaction and fast delivery
April 17, 2026
Reply from Tile Merchant
Dear Anna,
Thank you for your review.
If you need any help in the future, please do not hesitate to let us know.
Kind regards,
Tile Merchant
Do not collect from here ever!
Do not collect. They will make you wait in you car for 45mins plus for one box with no explanation or care in the world.
6 or 7 customers standing around or sitting in cars waiting and nothing happening at all.
April 21, 2026
Reply from Tile Merchant
Dear Kevin,
Thank you for your feedback, and we are sorry for the wait you experienced.
We do operate a structured system for picking and checking all orders to ensure accuracy, whether it is one box or a larger collection. While our usual wait time is around 20 minutes, this can be longer during busy periods.
Your feedback is noted and will be shared with the team as we continue to improve our service.
Kind regards,
Tile Merchant
Formal Complaint regarding tile delivery, handling and lack of response
Dear Customer Service Team,
I am writing to formally express my dissatisfaction with the recent purchase and delivery experience concerning the 30 boxes of floor tiles I bought on Sunday, 12 April 2026, intended for installation in my kitchen and front hall.
The delivery scheduled for Saturday, 18 April 2026, arrived outside the agreed-upon time slot. Upon arrival, I discovered that all 30 boxes had been crammed upright onto a single pallet and divided into two batches, rather than being laid flat. Had the boxes been placed face down, it would have been significantly safer and more practical to slide them off the pallet.
Due to the manner in which the boxes were stacked, I attempted to separate one of the batches, at which point the tiles fell forward onto me. As I proceeded to bring the first batch into the house one box at a time, one of the boxes fell forward from its pallet and shattered into pieces. This damage was a direct result of the unsafe and improper stacking method used during delivery, and not due to any mishandling on my part.
I returned to the store in person on Sunday, 19 April, to report the issue and request a replacement. I was informed that I would need to submit an email outlining the matter, which I found to be an unsatisfactory level of customer service given the circumstances. Nevertheless, I complied and sent the required email on Monday, 20 April 2026 at 10:39 a.m. To date, I have received no response.
On Wednesday, 22 April 2026 at 15:52 hrs, I contacted the store by phone, only to be transferred to a voicemail without any subsequent follow-up. This continued lack of communication is extremely disappointing, particularly as your store came highly recommended by Lucan Kitchens. Based on my experience thus far, I am beginning to question that recommendation.
I have made every reasonable effort to resolve this matter and obtain a replacement for the broken tiles. I am now requesting an immediate response and a replacement for the damaged box, which was not broken through any fault of my own.
Should I fail to receive a timely reply and satisfactory resolution, I will have no alternative but to return all 30 boxes of tiles to the store and request a full refund. I will then proceed to source my materials elsewhere.
I trust that this matter will receive the urgent attention it requires.
April 18, 2026
Unprompted review
Reply from Tile Merchant
Dear Noel,
Thank you for your detailed message. We are sorry to hear about your experience.
Our pallets are always packed in this manner to avoid damages during transport. Due to the size and weight of large-format tiles, we strongly recommend that offloading is carried out by two people in steel-toed boots to ensure safe handling. This is not a one man job.
As per our policy, any damages must be reported in writing alongside images via email so they can be properly logged and investigated and replaced. This is our system we follow.
Our customer service team inform us that your damaged box has been resolved by Eve in the showroom.
We apologise for the inconvenience caused and we hope this reply covers all issues raised. Thanks again for your business.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Wojtek,
Thank you very much for your review. We are delighted to hear that you were happy with both the service and the quality.
We are always looking to improve, so if there is anything we could have done better to earn that fifth star, we would really appreciate your feedback.
We hope to assist you again in the future.
Kind regards,
Tile Merchant
Tile Merchant Coolock Avoid
Tile Merchant Coolock Avoid, Ante in tile merchants recommended Keith O'Neill bathroom refurb for our two bathroom full refurb. Changed out our bath which now bath doesn't fill as water pressure doesn't work. Let us put new pump in, still wont work. Keith O'Neill the fitter avoided us from 2024 to 2025 over a year along with tile merchants when he did arrive to check pressure didn't close off the valve under sink ended up causing a slow leak that cost €1,600 of damage to wood floor. The radio silence for another 10 months. Ante in the shop doesn't care they just want your money and then not his problem, even though they recommended Keith in the first place. Thanks for the bath that doesn't fill and shower that is like a drip. Disaster.
September 15, 2025
Unprompted review
Reply from Tile Merchant
Hi NW,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you’ve encountered with your bathroom refurbishment.
We’ve spoken with Ante in our Coolock store, who remembers dealing with you and was both surprised and disappointed to hear about the situation, as this is certainly not the outcome anyone would expect.
For clarity, Tile Merchant operates purely as a tile supplier. We do not carry out installation or refurbishment works, and we are not involved in managing or overseeing third-party contractors. The issues described in your review relate to the workmanship, communication, and follow-up from an independent fitter, who operates separately from our business.
While a recommendation may have been mentioned in-store, any contractor remains fully independent, and we are not responsible for the execution of their work.
If there is anything directly related to the products supplied by us that you would like support with, we’d be more than happy to assist.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Hello Ccarol,
Thank you for your review.
We are pleased to hear that you are happy with your shopping experience with us!
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Best Wishes, Tile Merchant
I am so happy with Tile Merchant.
March 30, 2026
Reply from Tile Merchant
Hello Reju,
Thank you for your review.
We are pleased to hear that you are happy with your shopping experience with us!
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Best Wishes, Tile Merchant
All great!!!
April 11, 2026
Reply from Tile Merchant
Thank you for your positive feedback and for choosing us for your purchase.
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Best Wishes, Tile Merchant
Quality needs improvement across…
Quality needs improvement across several areas to meet expected standards. There are noticeable inconsistencies in execution that impact overall reliability and the user experience. Greater attention to detail is needed, as some errors could have been avoided with more thorough review and testing. Customer service should also be more polite and respectful across all communication channels, as interactions can sometimes come across as abrupt. Keeping in mind that customers play a vital role in the growth of the business, focusing on a more positive and professional approach will make a meaningful difference. Wishing you the best for the future.
Edit: This is regarding an in-store experience and I moved on and made the purchase from one of your competitors. Hence, you will not find any records with my name in your system now or never in the future.
April 17, 2026
Unprompted review
Reply from Tile Merchant
Dear Ajith,
Thank you for taking the time to share your feedback.
We take comments like this very seriously. However, after reviewing our records, we have not been able to find any interactions or orders under your name, phone number, or email address, and we have no record of any communication across our channels.
We would genuinely like to understand your experience in more detail. Please contact us directly so we can investigate this further and address any concerns.
At this stage, as we are unable to identify any record of your interaction with us, we are unable to verify this review.
Kind regards,
Tile Merchant
Damaged item delivered and they need…
Damaged item delivered today and they need another 3-4 days to exchange it with a non damaged item. Not happy with overall service and email response.
April 16, 2026
Reply from Tile Merchant
Dear Vishakh,
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience caused by the damaged item.
The vast majority of our deliveries (99%) arrive in perfect condition. On rare occasions this can occur despite our best efforts in packaging and handling.
We are glad that a replacement has been arranged for you and we are sorry that the exchange timeframe has added to your frustration.
Best Regards,
Tile Merchant
Customer service was superb
Customer service was superb. Emailing me to keep me fully up to date on my order. And delivery time was excellent.
April 8, 2026
Reply from Tile Merchant
Dear Katherine,
Thank you so much for your wonderful review! We are absolutely delighted to read your words.
We hope to welcome you back to Tile Merchant again soon!
Best Regards,
Tile Merchant
Reply from Tile Merchant
Dear Chris,
Thank you for taking the time to leave us your feedback. We are sorry to hear that you were not fully satisfied with your purchase.
We take great pride in the quality of our materials and this is not something we have encountered feedback on before. As with all building materials, correct handling and storage can play an important role in maintaining their integrity, however we would love to look into this further for you.
Please do not hesitate to get in touch with us directly so we can assist you accordingly.
Best Regards,
Tile Merchant
Reply from Tile Merchant
Dear John,
Thank you for your kind words! We are delighted to hear you experienced prompt and excellent service. We hope to see you back at Tile Merchant again soon!
Best Regards,
Tile Merchant
Reply from Tile Merchant
Dear Dermot,
Thank you for taking the time to leave us a review! We take great care in ensuring that all orders are packed securely so that everything reaches our customers in perfect condition.
We hope to welcome you back to Tile Merchant again soon!
Best Regards,
Tile Merchant
Great value and quality artificial…
Great value and quality artificial grass, will definitely use tile merchants again
March 24, 2026
Reply from Tile Merchant
Dear Roseanita,
Thank you so much for your wonderful review! We are thrilled to hear that you are delighted with your new artificial grass. It is always lovely to know that our customers are happy with their purchase!
We very much look forward to welcoming you back to Tile Merchant the next time you need us.
Best Regards,
Tile Merchant
Appalling delivery service
Appalling delivery service. Materials just dumped at my front gate of the house, delivery drivers did not call me or knock on my front door to let me know they were there or to sign for delivery or ask me where I wanted it left resulting in expensive material being left on my front lawn. As my tiler is not arriving for a week, I have to carry each of the bags into a secure location myself. Very disappointing after paying €60 for delivery. When I complained Tile Merchant referred to ‘kerbside delivery’ as the excuse, however this was not made clear to me when ordering and as a matter of basic courtesy I would expect the driver to let me know they had arrived rather than leaving the delivery right at my gate.
April 9, 2026
Unprompted review
Reply from Tile Merchant
Dear HL,
Thank you for taking the time to share your feedback, and we are sorry to hear that the delivery experience did not meet your expectations.
We would like to clarify that, as outlined in our terms and conditions, the delivery service we offer is kerbside only. Our drivers are not insured to carry goods beyond the kerbside or into customers' homes or private properties. This information is made available at the point of purchase so that customers can make the necessary arrangements in advance.
Should you have any further questions or concerns, please do not hesitate to get in touch with us directly and we will do our best to assist you.
Best Regards,
Tile Merchant
Reply from Tile Merchant
Dear Rose,
Thank you so much for your lovely review!
It means a great deal to have your continued trust and loyalty, and we very much look forward to assisting you again at Tile Merchant whenever you need us!
Best Regards,
Tile Merchant
Reply from Tile Merchant
Dear Eddie,
Thank you so much for your kind review and recommendation, it really means a lot to us!
We are so pleased to hear that you were happy with our pricing and that your delivery arrived on time. At Tile Merchant, we believe in keeping our prices fair and competitive all year round rather than artificially inflating them and offering short term discounts. It is great to know that approach is appreciated by our customers!
Should you ever need tiles, paving, or panels in the future, we will always be happy to help. We hope to see you back again soon!
Best Regards,
Tile Merchant
Excellent service
March 29, 2026
Reply from Tile Merchant
Hello Karyn,
Thank you for your review. We are pleased to hear that you are happy with your shopping experience with us!
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Best Wishes,
Tile Merchant
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