Well laid out web page, easy access and review. Clear pricing and guidance. Sample sent and arrived promptly ( and we are relatively remote). Excellent sample and will be preserving shortly once ti... See more
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Review summary
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Excellent service. Tiles are really good quality but good value Slight problem with delivery but sorted out by very proactive staff at tile mountain before I even knew there would be about a 24 ho... See more
It was very easy to order online . I realised that the order has been placed to be delivered at my different address . I contacted the customer services by email. It was all sorted out very easily. I... See more
Ordered my bathroom tiles from a huge selection, tiles arrived without any problems and they are beautiful. I had a slight delay in delivery but when I called them they have been helpful and arranged... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Great staff
Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very good when compared with other, well known, national tile suppliers. They ordered us a sample of our chosen product - all in all, a very pleasant way to shop.
August 15, 2026
Great customer service from Misbah
Great customer service from Misbah . Sorted a problem with the online service
August 28, 2026
Unprompted review
Very good service
Very good service. The only issue I have is that I was unable to change a delivery address only 4 hrs after placing ann order. Instead I had to call up where I was told they’d have to cancel the order and I’d have to reorder and refunds take around a week so I’m initially out of pocket. It was a bit of an inconvenience, but other than that they’ve been excellent so far.
August 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A tile story to Tell - Peterborough
12.8 - Ordered and paid for tiles. Delivery in two batches W/C 24.8.26 - clearly informed we would be away and that delivery would need to be from Wednesday 26.8.26 - all documented in store.
13.8 - Spoke to tiler, informed me that they needed to be from the same batch as there could be a difference. Telephoned and visited Peterborough again, spoke to Fets Assistant Manager. Asked why this was not mentioned about different batches. A large professional should have staffed fully trained in this area. He apologised, tiles re-ordered from the same batch. Again stressed we would be away and that delivery would be Wednesday 26th. Noted reassured me he would call me on the 24th to make sure all in order (NO PHONE CALL)
21.8 First day of vacation. Email received delivery date for tiles (you guessed it) 24.8. Called Peterborough spoke to Steven informed him of my disappointment. Asked for the delivery to be changed as previously discussed with the Assistance Manager. Asked him to copy in the email to me as well. No email sent. I then sent an email, received reply from Misbah Janeen informing me of changed delivery date to the 26th. Now it's time for me to relax and enjoy my holiday that I have worked so hard for all year round.
24.8. Delivery company contacts me they are outside my house and have delivered tiles. (my mental state now is in decline) I am away tiles delivered no one to check.
Contacted head office explained. Tamreeel informed me the tiles would be collected and then redelivered on Wednesday. This did not happen. no phone call no apology nothing.
Moral of this tile story, buy your tiles from local companies in your area. People that you know, care and the professional knowledge to understand your needs and requirements. Lesson learned.
August 12, 2026
Unprompted review
Reply from Tile Mountain
We’re sorry to read about your experience. From what you have described, we completely understand your frustration, particularly after taking the time to discuss your delivery requirements with our team.
We would very much like to investigate what has happened here, including the communication with our Peterborough store and the subsequent delivery arrangements. Unfortunately, we have been unable to identify your order from the details provided within the review.
We have therefore requested some further information from you through Trustpilot. Once received, we will be able to review the order and communication history in full and reach out to you directly to address your concerns.
Best Wishes,
Tile Mountain Team
Fast delivery of tile samples
August 15, 2026
The furniture is very nice and solid
The furniture is very nice and solid. Despite a minor imperfection, I am very satisfied. I recommend
July 21, 2026
Request for samples.
I believe I had already sent a review. I thank you for your quick attention to my request for samples. Unfortunately these were not suitable for the intended work. However I was most impressed by the efficient way the company dealt with supplying samples and have advised others of the service . Thank you.
August 8, 2026
Fantastic tile selection
Fantastic tile selection , the best prices ever ! Customer service is amazing and perfect delivery . Why go anywhere else ! Perfect
August 7, 2026
A pro active approach from Rabia ..
A pro active approach from Rabia at Tile Mountain. Had an issues with my order and delivery. Rabia contacted my by phone, explained the situation, and told me what she will be doing to resolve the issue. 24 hours later all is good and she did exactly what she told me.
August 27, 2026
Unprompted review
Vinyl tiles? Just the job from Tile Mountain!
It was a awhile ago I installed vinyl flooring. Since my last efforts using this material for a bathroom floor I would say this was the best. And Tile mountain (my first experience with this supplier) delivered on time after I chose from their extensive website the tiles for the job. Yes, duly recommend this company.
August 7, 2026
Easy ordering
Easy ordering, prompt delivery and helpful driver. Tiles as expected, good quality and order exactly as required. Great efficient service.
August 7, 2026
Excellent Service
Visited Tile Mountain and with a friends support I found what I was looking for. The tall Gentleman helped me very knowledgeable and helpful. Then we were served by Robbie excellent service from him even the delivery driver was nice just a couple of niggles you now have a 25% discount I guess because it’s a Bank Holiday but it’s like ouch really ? We have to return as the kitchen and breakfast room are being done the same. Would definitely recommend lovely helpful staff and service lovely products.
August 24, 2026
Unprompted review
3 failed deliveries
First delivery didn't come, company didn't contact me. Second delivery 75% of products broken (with 'broken product' label packed inside packaging). Third delivery didn't come. Fourth delivery products received. Many phone calls, lots of promises to help. Absolutely useless. Dobt buy off this company.
August 3, 2026
Reply from Tile Mountain
We’re genuinely sorry for the experience you’ve had and completely appreciate how frustrating this must have been.
Unfortunately, your original delivery was delayed after damage was identified within the courier network and, when it arrived the following day, further damage was found. We’re pleased that the replacement delivery was subsequently received successfully, although we fully recognise that the overall experience fell below the standard we aim to provide.
We have since reached out to you and offered a goodwill gesture to apologise for the inconvenience caused, but unfortunately we have not yet received a response. We would still very much welcome the opportunity to speak with you.
Best Wishes,
Tile Mountain Team
Very Happy with the service provided.
Listened very carefully yo our problem and sorted it out quickly. Very helpful service. We we very pleased.
August 27, 2026
Unprompted review
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