Well laid out web page, easy access and review. Clear pricing and guidance. Sample sent and arrived promptly ( and we are relatively remote). Excellent sample and will be preserving shortly once ti... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent service. Tiles are really good quality but good value Slight problem with delivery but sorted out by very proactive staff at tile mountain before I even knew there would be about a 24 ho... See more
It was very easy to order online . I realised that the order has been placed to be delivered at my different address . I contacted the customer services by email. It was all sorted out very easily. I... See more
Ordered my bathroom tiles from a huge selection, tiles arrived without any problems and they are beautiful. I had a slight delay in delivery but when I called them they have been helpful and arranged... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Fantastic tile selection
Fantastic tile selection , the best prices ever ! Customer service is amazing and perfect delivery . Why go anywhere else ! Perfect
August 7, 2026
A pro active approach from Rabia ..
A pro active approach from Rabia at Tile Mountain. Had an issues with my order and delivery. Rabia contacted my by phone, explained the situation, and told me what she will be doing to resolve the issue. 24 hours later all is good and she did exactly what she told me.
August 27, 2026
Unprompted review
Vinyl tiles? Just the job from Tile Mountain!
It was a awhile ago I installed vinyl flooring. Since my last efforts using this material for a bathroom floor I would say this was the best. And Tile mountain (my first experience with this supplier) delivered on time after I chose from their extensive website the tiles for the job. Yes, duly recommend this company.
August 7, 2026
Easy ordering
Easy ordering, prompt delivery and helpful driver. Tiles as expected, good quality and order exactly as required. Great efficient service.
August 7, 2026
Excellent Service
Visited Tile Mountain and with a friends support I found what I was looking for. The tall Gentleman helped me very knowledgeable and helpful. Then we were served by Robbie excellent service from him even the delivery driver was nice just a couple of niggles you now have a 25% discount I guess because it’s a Bank Holiday but it’s like ouch really ? We have to return as the kitchen and breakfast room are being done the same. Would definitely recommend lovely helpful staff and service lovely products.
August 24, 2026
Unprompted review
3 failed deliveries
First delivery didn't come, company didn't contact me. Second delivery 75% of products broken (with 'broken product' label packed inside packaging). Third delivery didn't come. Fourth delivery products received. Many phone calls, lots of promises to help. Absolutely useless. Dobt buy off this company.
August 3, 2026
Very Happy with the service provided.
Listened very carefully yo our problem and sorted it out quickly. Very helpful service. We we very pleased.
August 27, 2026
Unprompted review
Fahad was extremely helpful and dealt…
Fahad was extremely helpful and dealt with our enquiry efficiently
August 28, 2026
Unprompted review
The best place to get your tiles from!
The best place to get your tiles from!! Very happy with the prompt delivery and price for the quality offered .
August 7, 2026
Great Customer Service
Had a very good interaction with Seemab at Tile Mountain when we had a problem with a delivery of tiles. Despite being a bit late in contacting them, she sorted a replacement for us as a goodwill gesture and they were delivered promptly the next day. Highly recommended.
August 25, 2026
Unprompted review
The whole experience with Tile Mountain…
The whole experience with Tile Mountain has been absolutely brilliant from start to finish. From ordering to delivery has been excellent and even when there was a problem they dealt with it brilliantly. There representative Misbah dealt with tge issues quickly and maintained contact throughout. Overall a fantastic experience! I can thoroughly recommend Tile Mountain
August 28, 2026
Unprompted review
Quote payment link
Rabia Idrees helped me with link in the quote not working properly. Applied full discount from the original quote.
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just been in Stockport branch
Just been in Stockport branch, the most unhelpful staff I have ever experienced.
Friday 28th August. I asked for information on an item on the website, I was told "we are just a showroom."
Terrible service
August 28, 2026
Unprompted review
Reply from Tile Mountain
I am sorry to hear about the experience you have had and apologise for the issues raised. I understand how frustrating this situation can be and appreciate you bringing it to our attention.
Further information has been requested so the matter can be fully investigated and the appropriate support can be provided to help resolve your concerns.
I look forward to assisting you further.
Kind regards,
Tile Mountain Team
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