Seemab Sarfraz - Shout out to you! Thank you so much for your support today. I made an incorrect choice when placing my order. Seemab went out of her way to cancel my order by calling the warehou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... See more
Rabia is knowledgeable and thorough, and researches her answers if necessary. Her manners are excellent. At first she was talking too fast for me, an older customer. Its not just my age. My generati... See more
Visited Tile Mountain and with a friends support I found what I was looking for. The tall Gentleman helped me very knowledgeable and helpful. Then we were served by Robbie excellent service from him e... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fantastic service
August 13, 2026
Maryam dealt with a problem with my…
Maryam dealt with a problem with my order professionally and communication was good. I have now received my floorboards and all is as it should be.
September 2, 2026
Unprompted review
Prompt response and service.
August 13, 2026
Very Helpful Customer Services
Customer services were very helpful especially Samantha.
Order confirmation and delivery details corrected by Samantha, due to me making a mistake thank you Samantha
September 3, 2026
Unprompted review
Misbah responded to the inquiry quickly.
September 3, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Did not have the tiles that I wanted (…
Did not have the tiles that I wanted ( though they sent a sample quickly) and did not offer any alternative
August 20, 2026
Reply from Tile Mountain
Hi Ian,
We are sorry that we did not have any alternatives for the sample tile you ordered.
Our team will contact you to address your concerns.
We apologise for any inconvenience caused.
Best Wishes
The Tile Mountain Team
Excellent service from Tile Mountain.
Excellent service from Tile Mountain.
My order was processed promptly, I received the brick slips in good time and condition. I haven’t used them yet but as far as I can tell they will be perfect for my application. Thank you for a great service.
August 20, 2026
The tiles I bought are good quality and…
The tiles I bought are good quality and the broken ones were replaced promptly.
July 23, 2026
Great company and I would not hesitate to use them again!
Very user friendly site made it easy to order the slabs I needed. The customer service provided was outstanding, with Misbah in particular being quick to respond to my queries and super-helpful and honest when the slabs I wanted might not have been delivered on time due to stock. He helped me choose alternatives and gave me a discount on the price to off-set any inconvenience. Great company and I would not hesitate to use them again.
September 2, 2026
Unprompted review
Samples quickly received & are great
Samples quickly received & are great. Still making my mind up, great service. Thank you
August 19, 2026
Maryam was attentive and very helpful.
August 28, 2026
Unprompted review
My complaint about a damaged delivery…
My complaint about a damaged delivery was handled and resolved by Rabia Idrees, in a very professional and caring manner.
August 28, 2026
Unprompted review
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