Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
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Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered repla... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Brick slips for my kitchen
Brick slips for my kitchen , well priced and look great too. Quick delivery and good communication from all
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very nice tiles, good customer service, but poor deliveries
On the plus side we’re very happy with the tiles themselves, they look great and appear to be of good quality.
The customer service is efficient and quick to reply and action things, so that’s good too.
The downside though is the appalling rate of breakage on deliveries and the refusal to offer a full refund.
The first order that we placed wasn’t delivered when expected, it was a day late, and then when it finally arrived the tiles were all smashed to pieces. The company did redeliver the next day so all good in the end.
We then ordered 4 more of the tiles a couple of weeks later. This time 2 out of the 4 tiles were broken. As it turned out we could make do with 2, but the company would only refund us for 1 broken tile (50%)! It seems petty on their part and left a sour taste considering we’d spent so much money with them and the problems were their fault.
EDIT: We’ve now been refunded for both broken tiles and received a full apology. As such I’m now happy with the service and tiles. I’ve added an extra star.
July 24, 2026
Unprompted review
Reply from Tile Mountain
Hi Jon,
We're very sorry to hear about your experience, although we're pleased to know that you're happy with the quality of the tiles and the service you received from our customer service team.
We completely understand how frustrating it must have been to receive damaged tiles across multiple deliveries. Following a full review of your order, we're pleased to confirm that we have offered a gesture of goodwill as an apology for the inconvenience caused.
We sincerely apologise that your experience did not meet the high standards we strive for and hope this gesture demonstrates our commitment to putting things right. We hope to have the opportunity to provide you with a much better experience in the future.
Best Wishes
The Tile Mountain Team
Really good service, great tiles at a great price
Really good service, great tiles at a great price. I made a mistake on the delivery date and phoned them up and they sorted it immediately. I would use again. Love my Carrera marble tiles and bathroom looks great!
July 2, 2026
Scott helped me with a replacement…
Scott helped me with a replacement delivery and it was super simple.
July 27, 2026
Unprompted review
Misbah has been so helpful with all my…
Misbah has been so helpful with all my questions regarding measurements and delivery dates plus the vehicles that are used for narrow lane access.
I will be placing an order!
July 27, 2026
Unprompted review
Realle easy to deal with
Really easy to deal with. Rang up to place an order for collection. Whole thing dealt with and collection arranged for the same day.
July 27, 2026
Unprompted review
Very good quality tiles
July 13, 2026
Easy to use website & great delivery…
Easy to use website & great delivery time on orders.
July 12, 2026
Great customer service from this…
Great customer service from this company. Very quick response to my query
July 27, 2026
Unprompted review
Good service and good quality
Good service and good quality. I will use again should I need more tiles.
June 25, 2026
Good customer service replacing broken tiles quickly
A small order of tiles were delivered in good time, but badly packed and a few were broken, however, on completing an on-line form with photos, replacement tiles were quickly dispatched.
July 11, 2026
The staff were very helpful and tried…
The staff were very helpful and tried very hard to help me when there was issue with delaying getting the tiles that I needed. Unfortunately because of the delay I had to ask for refund which I received within a wet. Thankyou very much.
Kind regards Tomris.
July 3, 2026
Lovely tiles
Lovely tiles, didn’t even ask for sample as I was in a rush. Pics online didn’t do them justice.
No issues at all and with delivery. I defo recommend this company
May 29, 2026
Tiles came broken
Tiles came broken, very bad quality, were braking down while trying to lie them and getting split even after they are on the floor. Do not recommend, waste of money!
July 1, 2026
Reply from Tile Mountain
Hi Ieva,
We're very sorry to hear that you've experienced issues with your tiles during installation. We appreciate how frustrating this must be. We've reached out to you directly to gather some further information so that we can investigate this properly and work with you towards a resolution. We look forward to hearing from you soon.
Best Wishes
The Tile Mountain Team
From using the easy to navigate website…
From using the easy to navigate website to outstanding customer service. After my order was received Rabia Idrees made contact by email. I had mentioned difficulty in parking and not sure if someone would be home. She suggested moving the date but by then I had enlisted the help of my brother in law. She confirmed each step and the emails weren't standard one liners but a lovely email that made a difference. So happy I chose Tile Mountain and will return to order more items for the bathroom. Thank you very pleased customer and Rabia has been outstanding
July 22, 2026
Unprompted review
Many thanks to MISBAH for the quick…
Many thanks to MISBAH for the quick help in resolving the claim.
July 25, 2026
Unprompted review
Gtreat service - Good quality tiles
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start
He even went that extra - by getting a sample tile different pattern for floor for us to see if it went with the tile on the wall in the show room - it didn't so that was good we could see the two together
We then ordered on line all went well delivered next day amazing, Great tiles good quality
would recommend Tile Mountain
July 6, 2026
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