Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then. From my recollection,survey,price and install were all carried out without problem and a trim... See more
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Review summary
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Quality from start to finish. Everything went really smoothly from ordering to survey to fitting. Loving the quality of the materials and workmanship of the installers. Went for the thumb turn lock wh... See more
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Brilliant company, very easy and straight forward process from beginning to end. We were able to design the door to our preference using the website. The surveyor was helpful and knowledgeable. Was ea... See more
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Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... See more
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Company details
About Timber Composite Doors
Written by the company
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Contact info
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, United Kingdom
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Timber Composite Doors
Hi John,
Thank you for taking the time to share your experience and ordering Timber Composite Doors.
Kind Regards
Katie
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The installer worked tireless
The installer worked tireless, even though it was a wet and windy day. Cleaned up the job site. Was extremely courteous and polite.
March 27, 2024
Reply from Timber Composite Doors
Hi John,
Thank you for the lovely review and ordering with Timber Composite Doors.
I appreciate your kind words for the installers, it certainly doesn't sound like the best weather conditions so I will be sure to pass your feedback on.
Kind Regards
Katie
Wouldn't correct their own mistake.
I ordered a door with no installation as my builder was going to fit the door. The door and side/top glass all came as separate parts. Timber composite doors admitted this was incorrect as it should have been delivered as 1 entire unit but instead of correcting it they sent me connection strips and refused to replace their mistake. Would not recommend using them as they are only interested if there is no issues.
March 27, 2023
Unprompted review
Reply from Timber Composite Doors
Hi Sophia,
I'm sorry to hear your order arrived incorrectly which has left you dissatisfied with your order with us.
Looking at our records it looks as though your order was delivered in November 2021 and the issues with your order were raised to us back in March 2022.
Upon your confirmation parts were missing from your order, our manufacturer confirmed a replacement toplight would be required as the deduction for the coupler has not been completed and had been missed, an unfortunate manufacturing error.
Looking over the issue a new toplight along with a coupler and covers were sent to your property to correct the error which was delivered on 17/03/2022.
Since then we have not received any communication from you and your case has been marked as resolved, should you be experiencing any further issues please feel free to give us a call or email support@timbercompositedoors.com
Once again I'm truly sorry for the problems you encountered with your door, it is equally frustrating for us as we aim to deliver all customer's orders seamlessly and with ease.
Kind Regards
Katie
High quality door, great service.
High quality product, smooth service, love the fitted door and we even got to keep our cat flap.
March 14, 2024
Reply from Timber Composite Doors
Good morning,
Thank you for taking the time to leave us a review and ordering Timber Composite Doors.
Kind Regards
Katie
Only giving 2 stars as the door looks good
Only giving 2 stars as the door looks amazing. Ordered a Solidor front door from this company. Seemed very helpful during the sales process, we wanted a very specific door pull type which the online design tool wouldn't allow us to put on. Reached out directly and put the order in as all seemed OK to put the door pull that we wanted on. When the installers arrived with the door we noticed that the incorrect door pull was fitted, however as they had already ripped out the old front door we had no choice but to continue the install, they said they will make a note and we should reach out to Timbercompositedoors.com which we did.
I was at work so missed the installers but when I arrived back the door knob that was installed was not central, the door was not closing flush and is sitting 7mm out on the top, flush at the locking point and then 7 to 8mm out at the bottom causing the door to start bowing. Finally after arguing and taking to social media Timbercompositedoors.com sent out the correct door pull and arranged for the installers to come back. Installer came back a week ago said really sorry no one has told us that we need to fix the install they just told us to sort the door knob and the door pull, but the door hasn't been correctly installed and he could see several install issues. Contacted Timbercompositedoors.com again and still they have not arranged to get the install corrected, which the longer that it is left the higher chance of creating a permanent bow in the door. If you are desperate to get a solidor I would honestly wait and pay a little extra and get a local company out or use Timbercompositedoors.com quote to negotiate the price with you local company, the aftercare is absolutely useless with Timbercompositedoors.com and they do not care about their customers. We will be looking at taking further action via the credit consumer act as we thankfully financed the door and are protected under the act. FYI the door was fitted in January and we are now in Mid March.
March 21, 2024
Unprompted review
Reply from Timber Composite Doors
Hi Amrik,
I’m sorry to hear you are not satisfied with the after-sales service you have received.
I have looked into your complaint and I can see our support team are actively working on your case and communicating with the installers to remedy the situation.
In regards to the fingers pulls you advised arrived incorrectly, before approving your order a request was made to change the spec of the door and with this, the fingers pulls requested to be changed to escutcheon covers, we also sent images over before you approved your order to show what they would look like and we were advised to go ahead.
Although finger pulls were not ordered we sent these out free of charge as a gesture of goodwill due to the problems you had reported on our Facebook page.
On Martindale's attendance, they had been instructed to check the alignment of your door and check for the bow in the slab along with fitting the pull knob and finger pulls.
Upon receiving the site visit report back the fitters have confirmed there is a 2mm bow in the door which is within tolerance however would need a 2nd visit to correct the frame alignment as they had run out of the allocated time to correct this.
Your case has been requested to be booked as a priority to make the adjustments as soon as there is an available slot in the diary, I can see the team fed this update back via email however I will ask a member of the team to contact you with an update today.
Once again I am truly sorry for the issues you are experiencing with your order but I would like to assure you we are working hard to remedy the situation.
Kind Regards
Katie
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Great workmanship and cleaned up after…
Great workmanship and cleaned up after themselves
March 11, 2024
Reply from Timber Composite Doors
Good morning John,
Thank you for sharing your experience and your 5* review of Timber Composite Doors.
Kind Regards
Katie
Friendly and efficient throughout
Friendly and efficient throughout. Always willing to answer questions, accommodate my changes, and the door itself is excellent quality and attractive.
February 28, 2024
Unprompted review
Reply from Timber Composite Doors
Good morning Janice,
Thank you for taking the time to leave a review and ordering with Timber Composite Doors.
Kind Regards
Katie
No aftercare provided when needed
My order arrived incorrectly, there were issues with the doors construction as well as my order however the most disappointing element is the lack of after care. I spoke with someone three times and was promised a resolution the following day. A week later and still no returned call. Luckily I have a competent builder who has fixed the issues but sadly no after care or care in general. Shame
March 15, 2024
Reply from Timber Composite Doors
Good afternoon James,
First of all, I can only apologise you are dissatisfied with your order.
We genuinely care about our customers' satisfaction and would like to help resolve any issues with the quality of your order along with discussing your concerns of not receiving the correct door.
I can see you have spoken with our team and have not received a follow-up call, I have requested you be contacted as soon as possible by our customer service manager to discuss your case and the delays you have experienced.
Kind Regards
Katie
Very well fitted doors on the promised…
Very well fitted doors on the promised date. Doors look great, very secure and much easier to use than previous doors. Tidy job done with consideration.
March 15, 2024
Reply from Timber Composite Doors
Hi Oliver,
Thank you for taking the time to leave us a 5* review and ordering from Timber Composite Doors.
Kind Regards
Katie
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Reply from Timber Composite Doors
Hi Stacey.
Thank you for your feedback and your order with Timber Composite Doors.
Kind Regards
Katie
Reply from Timber Composite Doors
Hi,
Thank you so much for taking the time to leave this 5-star review & ordering with Timber Composite Doors.
Kind Regards
Katie
Ludlow Solidor Composite Front Door
Carla at Timber Composite Doors was great. She answered all of my questions on the solidor like a true professional. Her emails were lightning speed and concise. She even helped me when I struggled to visualize the elegance glass for the black composite Ludlow solidor. She also sent me a sample of the door colour. The solidor was of a very high standard and I fitted it myself. I originally wanted to purchase an Endurance door, but I struggled to purchase a ' supply only'. Timber Composite Doors seem to be a modern company with 'old school' philosophy. That is, 'customer is king'. I highly recommend this company, and will use them again.
March 5, 2024
Reply from Timber Composite Doors
Hi Kamaljit,
Thank you so much for sharing your experience and ordering with Timber Composite Doors.
I’m so glad to hear you had a fantastic experience from start to finish with the help of Carla in our sales team, your new door looks great!
Thanks again for such a lovely review.
Kind Regards
Katie
Carla at Timber Composite Doors was great.
Carla at Timber Composite Doors was great. She answered all of my queries regarding a solidor promptly. Her emails were lightning speed. The door I ordered is of a very high standard. In fact, I would say even better than many others on the market. Carla was extremely professional and even helped me select the elegance glass, which is very attractive to the eye. I originally wanted an Endurance door, but it was extremely difficult to purchase a ' supply only' door from them. I went with Timber Composite Doors and fitted the door myself. I highly recommend this company. They seem to be modern, but 'old school' customer service. That is,
' customer is king'. Kam
March 5, 2024
Unprompted review
Reply from Timber Composite Doors
Hi Kamaljit,
Thank you so much for sharing your experience and ordering with Timber Composite Doors.
I’m so glad to hear you had a fantastic experience from start to finish with the help of Carla in our sales team, your new door looks great!
Thanks again for such a lovely review.
Kind Regards
Katie
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Back door review
Great service from start to finish. Excellent communication, a professional service given via both email and phone, knowledgeable staff and a very easy ordering process. Thank you! We are delighted with our new door and the service we received.
March 5, 2024
Reply from Timber Composite Doors
Hi Sarah,
Thank you for your feedback and for ordering from Timber Composite Doors.
We pride ourselves on the quality of our doors and service so it's always nice to hear when a customer has got to experience this, I'll make sure to share feedback with the team.
Kind Regards
Katie
Nice door arrived on time
The door arrived on time and was fitted by my contact yesterday. All looks good and am happy with the service.
They do phone you up when you put in details for a quote which can be a bit persistent if like us we were looking as a few versions but good overall experience.
February 28, 2024
Reply from Timber Composite Doors
Hi Tracy,
Thank you for sharing your experience, your new door looks fab!
I'm sorry to hear you felt our communication was a bit persistent, Our sales team do keep in touch throughout the quote process to support you and answer any questions you may have.
Thank you for ordering with Timber Composite Doors.
Kind Regards
Katie
Needed a new front door for a rental…
Needed a new front door for a rental property. Easy to use web site giving me a very competitive fixed price. Ordering & delivery were very straightforward and all went to plan. Product was of good quality and as described. All round no problems, very positive experience and will use them again
January 12, 2024
Unprompted review
Reply from Timber Composite Doors
Good morning John,
Thank you for the 5* review and for sharing your experience of ordering from Timber Composite Doors.
I'm so pleased you've had a brilliant experience from start to finish and we've delivered on quality and price which is our aim for all our customers.
Have a lovely weekend.
Katie
Fast and professional love the door
March 7, 2024
Reply from Timber Composite Doors
Hi Ian,
Thank you for taking the time to leave us a 5* review and ordering from Timber Composite Doors.
Your new door looks fantastic!
Kind Regards
Katie
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I would recommend
I would recommend.
Most importantly, it’s a good door.
Good customer service too.
I had a bit of trouble using the website, resulting in making an error or two. But all good in the end.
December 8, 2023
Unprompted review
Reply from Timber Composite Doors
Hi David,
Thank you for recommending Timber Composite Doors and sharing your experience.
I'm sorry to hear about the issue you had when using our website but I'm glad the team could assist you and you are happy with your new door.
If you need any further assistance please feel free to get in touch.
Kind Regards
Katie
Really pleased with our Solidor
Really pleased with our Solidor, it looks fabulous, definitely changed the look of our home. So well made, tremendous quality, so pleased we chose Timber Composite Doors to buy this. All went smoothly, delivered when they said, really pleasant delivery driver. Thankyou all.
February 13, 2024
Reply from Timber Composite Doors
Hi Maureen,
Thank you for taking the time to leave us a 5* review, your new door looks great!
We pride ourselves on the quality of our doors and service so it's always nice to hear when a customer has got to experience this, we're glad you're happy with your new door.
Kind Regards
Katie
Easy to navigate website for quote
Easy to navigate website for quote. Chap who then finalised all the details of the new door was quick, efficient and pricing was exactly within budget.
Easy to order and fitted within a few weeks .. installation was awesome - the new door looks perfect
This company really is just one of those reliable, do as they say types which makes life so manageable. Thank you
February 23, 2024
Reply from Timber Composite Doors
Hi Sarah,
Thank you for taking the time to share your experience and ordering with Timber Composite Doors.
We're so pleased you had a fantastic experience from start to finish, your new door looks great!
Kind Regards
Katie
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