If you want a reliable camera that won't fail on you, genuinely helpful tech support and an experience that woukd have you buy more of their equipment...... Time2 technology is NOT the brand you... See more
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See what reviewers are saying
I use a Time 2 Sophia 2 camera to help me keep a watch on my elderly mother who suffers from dementia. If she doesn’t answer the phone when `I ring I can quickly check if she’s OK. Great product -... See more
What has happened to Time2 Technology? I spent last week emailing, telephoning, sending support tickets, leaving messages on their answer[phone as there never seemed to be an agent available. NONE of... See more
I have four of their security cameras and one has developed a fault and needs repair or replacement. Checked their web site and no products listed - phoned numerous times and no answer. Looks like... See more
Company details
Written by the company
Wifi Security Cameras and Smart Alarm Systems to protect the things you love and value. Build your own home security camera system. Easy to install. Instant alerts on your smartphone when motion or sound detected. UK based Customer Support via Phone, Email and Live Chat
Contact info
United Kingdom
- www.time2technology.com
2.8
Average
198 reviews
Hasn’t replied to negative reviews
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Very helpful and patient.
Very helpful and patient.. All problems sorted quickly and efficiently.. Thank you.
March 21, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Ms. Johnson,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was able to assist you effectively and provide the support you needed.
At Time2, customer satisfaction is our top priority, and we're delighted that we could address your concerns quickly and efficiently. Your kind words mean a lot to us, and they serve as motivation for us to continue delivering exceptional service to all our customers.
If you ever need assistance again in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Time2 Customer Support
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First class service
Contacted me within a day of my original request for help. Asked me to leave a contact number so they could phone me. The time I asked them to call I was delayed due to a diabetic screening. I phoned and apologised, and again left my number. I was phoned within 10 minutes, and was helped through reconnecting my Bella doorbell by a very patient and helpful lady called Hope. First class service from start to finish.
March 19, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Raymond,
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our service, from the initial contact to the resolution of your issue.
At Time2, we understand the importance of prompt and attentive customer support, and we're delighted that we could assist you efficiently. We greatly appreciate your patience and understanding, especially during the unforeseen delay, and we're glad we could accommodate your schedule.
Hope will be delighted to hear your kind words, and we'll be sure to pass on your feedback to her. If you ever need assistance again in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for choosing Time2. We truly value your business and look forward to serving you again in the future.
Best regards,
Time2 Customer Support
Time 2 have been very supportive…
Time 2 have been very supportive following a burglary
Hope the customer service person has been very helpful we will be purchasing the building alarm plus extras
The company offered good back up with fault finding etc
March 11, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello,
We are truly grateful for your uplifting review and the opportunity to support you during what must have been a challenging time. Your trust and confidence mean everything to us.
At Time 2, we strive to provide not just products but also genuine care and assistance to our customers, especially during difficult situations like the one you experienced. We're delighted to hear that our customer service person was able to offer you the support you needed.
We're thrilled to know that already purchased our building alarm system along with the additional extras. Rest assured, we'll continue to provide the same level of dedication and support throughout your journey with us.
If you ever need assistance, whether it's with fault finding or anything else, please don't hesitate to reach out. We're here to help every step of the way.
Thank you once again for choosing Time 2. We're honored to be of service to you.
Best regards,
Time2 Customer Support
Almost made it
The camera is a great piece of kit. There was a problem when the incorrect lead arrived, that in itself was not a problem, thing's happen. The problem was in the customer service side. The issue could have been resolved easier and sooner. We got there in the end, hence the 4 star's. Thanks.
March 4, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Ian,
Thank you for taking the time to share your feedback with us. We genuinely appreciate both your kind words about our camera and your constructive criticism regarding your experience with our customer service.
We're pleased to hear that you find our camera to be a great piece of kit. However, we sincerely apologize for the inconvenience caused by the incorrect lead and the subsequent delay in resolving the issue. We understand that efficient and prompt customer service is crucial, and we regret falling short of your expectations in this regard.
Your feedback is invaluable to us, as it helps us identify areas for improvement. Rest assured, we are already reviewing our processes to ensure that similar issues are handled more effectively and efficiently in the future.
We're glad that despite the initial challenges, we were able to resolve the issue to your satisfaction eventually. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know.
Once again, thank you for your feedback and for choosing our product. We truly appreciate your support.
Best regards,
Time2 Customer Support
Fast and accurate response to query
February 22, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Peter,
Thank you so much for your stellar 5-star review! We're delighted to hear that you found our response to your query fast and accurate. Your satisfaction is our top priority, and we're always here to assist you with any questions or concerns you may have. If there's anything else we can help you with, please don't hesitate to reach out.
Thanks again for choosing us!
Best regards,
Time2 Technology
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Setting up Bella
Got through first time on the phone. I had issues setting up Bella. Hope was very patient and clear in communicating the details. Got there in the end.😁
February 9, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello,
Thank you for taking the time to leave us such a positive review!
We're delighted to hear that you had a smooth experience getting in touch with us and that Hope provided excellent support in resolving the setup issues with your Bella device. Your satisfaction is our top priority, and we're thrilled we could assist you in getting everything sorted out in the end.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Time2 Customer Support
Great customer support
Great customer support, even after a few years of purchasing the unit. You are able to speak to someone via phone if needed for assistance.
February 9, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Makrum,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you've had a great experience with our customer support team, even after several years of purchasing your unit.
At Time2, we are committed to providing excellent service and support to our valued customers, and it's rewarding to know that we've been able to assist you effectively.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Once again, thank you for your kind words and for choosing Time2.
Best regards,
Time2 Customer Support
Excellent customer service
I made an enquiry about some features of the CCTV cameras as I wanted to install them in an elderly relatives house.
Hope from Customer Services was a great help and clarified all the points I raised. To prove what great customer service was provided Hope even took the time to email me with additional information after our chat had ended.
I rate a company by the customer service I receive and as a result of my experience I am placing an order with Time 2
Thank you Hope
February 6, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Michael,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Hope from our Customer Services team provided you with exceptional assistance and went above and beyond to address your inquiries.
At Time 2, we pride ourselves on delivering top-notch customer service, and it's fantastic to know that our efforts have made a positive impact on your purchasing decision. Your satisfaction is our ultimate goal, and we are delighted to have the opportunity to assist you further.
If you have any additional questions or require further assistance, please don't hesitate to reach out to us. We're here to help!
Once again, thank you for choosing Time 2. We truly appreciate your support and look forward to serving you in the future.
Best regards,
Time2 Customer Support
Excellent customer service as always
January 29, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Darren,
We are thrilled to receive your wonderful 5-star review! Thank you for taking the time to share your positive experience with our customer service.
Providing excellent support is at the core of our values, and we are delighted that our efforts have made a positive impact on your experience. Your satisfaction is our priority, and we are committed to maintaining the high standard of service that you've come to expect.
If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us.
Thank you again for choosing Time2. We look forward to serving you again soon.
Best regards,
Time2 Technology
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Return and Replacement
Would highly recommend this company. Received a new key fob but despite numerous attempts it would not connect to my alarm. Very helpful responses from Time 2 and item was returned and replacement sent to me which works perfectly. Return and replacement very easy and efficient. Many thanks go especially to Hope and Akeel. Very friendly an knowledgeable service.
Trevor Taylor
January 21, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Trevor,
Thank you for your kind words and for taking the time to share your positive experience with our company. We're thrilled to hear that you found our customer support team, particularly Hope and Akeel, to be friendly and knowledgeable.
It's unfortunate that the initial key fob didn't connect as expected, but we're glad we could assist you in a quick and efficient return and replacement process. Your satisfaction is our priority, and we appreciate your understanding throughout the resolution.
If you ever have more questions or need assistance in the future, feel free to reach out. We truly value your recommendation, and we look forward to serving you again.
Best regards,
Time2 Customer Support
Had bought AVA WIRELESS CAMERA SYSTEM…
Had bought AVA WIRELESS CAMERA SYSTEM ON NOV 22 14 MONTH WARRANTY ONE OF THE CAMERA'S HAS STOPPED WORKING PHONED SUPPORT TEAM WAS TOLD DONT DO AVA SYSTEM ANYMORE CAMERA WONT BE REPLACED OR REPAIRED BECAUSE 6 DAYS OUT OF WARRANTY VERY DISAPPOINTED IN THE RESPONSE WOULD NOT RECOMMEND AS PAID £148 FOR 2 CAMERA'S ONLY GOT 14 MONTHS OUT OF ONE WAITING FOR NEXT CAMERA TO FAIL WOULD NOT RECOMMEND TIME 2 FOR ANY OF THERE ITEMS POOR QUALITY
January 23, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Alan,
Upon reviewing your case, we understand your frustration regarding the warranty coverage. While we strive to provide reliable products and exceptional customer service, we acknowledge that there may have been shortcomings in addressing your issue effectively.
Please rest assured that we take your feedback seriously, and we are continuously working to improve our products and services. We understand the importance of reliability and longevity, and we are committed to rectifying any issues that arise.
We would like to extend our apologies once again and assure you that your concerns have been noted and will be addressed internally. Thank you for bringing this matter to our attention, and we appreciate your understanding.
Best regards,
Time2 Customer Support
Absolutely amazing service
Absolutely amazing service! So helpful and patient with me!
January 4, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Kirby,
We are truly grateful for your wonderful 5-star review! Thank you for recognizing our efforts to provide absolutely amazing service. It was our pleasure to assist you, and we're thrilled to hear that our team was helpful and patient.
Your satisfaction is our priority, and we look forward to continuing to meet your expectations. If there's anything else you need or if you have further feedback, please don't hesitate to reach out.
Thank you for choosing Time2. We appreciate your support!
Best regards,
Time2 Technology
Prompt response
Prompt response, good communication, easy and helpful instructions given by Hope
January 3, 2024
Unprompted review
Reply from Time2Technology UK Limited
Hello Rachel,
We appreciate your fantastic 5-star review! Thank you for highlighting our commitment to prompt response, good communication, and providing easy and helpful instructions. We're happy Hope was able to help you effectively.
Your satisfaction is our priority, and we're here to help whenever you need assistance. If there's anything else you'd like to share or if you have further feedback, feel free to let us know.
Thank you for choosing Time2. We look forward to serving you again in the future!
Best regards,
Time2 Technology
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i would like to complain to time2…
i would like to complain to time2 camera with regards to sending back my camera for a replacement , i sent it back with the tracking label you sent me and was delivered on Monday 27th November, i heard nothing back from you for over a week and have been left with no security at my back door now for over 2 weeks, i contacted you with this and you had the Gaul to send me an email saying you have not received this camera when clearly you have as i sent you proof with 2 photos of receipt and delivery but still no apology regarding no communication and then saying you don't have it is outrageous and bad customer service on your part , so would like my replacement sent back asap. 😁😀😀 they have responded to my call and made good my request of complaint and sent me a new camera so all is good . many thanks
November 23, 2023
Unprompted review
Reply from Time2Technology UK Limited
Hello,
We’re sorry to hear that you had a negative experience with us. We take full responsibility for not meeting your expectations and will take immediate action to address the issues you brought to our attention.
Please accept our sincerest apologies and know that we’re working to improve our services. Your feedback is important to us, and we appreciate you taking the time to point out something that needs improvement.
Best regards,
Time2 Technology
Time2 ‘Luna camera/light’ - setup advice
Having purchased a Time2 ‘Luna’ camera/light I had trouble getting the settings ‘correct’ and could not find how to do it either via Time2 chat or online searches. I have ‘played about’ with settings and come up with this advice :- once connected and SD card formatted set :- Night Mode to ‘red’ , Motion Detection to ‘red’ , PIR to ‘red’ and switch to ‘green’ , Light to ‘white’ and 100% with switch set to ‘off’(white), time delay to ‘your liking’ (i.e. time it will stay ‘on’ between 0 and 180 seconds , set timing to say 17.00 ( the time it will detect motion and so come on). This can be amended as required as ‘darkness’ changes with summertime/wintertime . Also, on ‘main function’ set motion to ‘on’ , light switch to ‘off’ , siren to ‘off’ ( this siren only seems to activate by ‘ manually’ toggling the switch for it to ‘off’ or ‘on’. Hope this helps. Great product by the way except you can not ‘angle’ it sideways on adjustments (only up or down) and the fixings are fiddly to get screwdriver and allen key (provided) into the available space (you need to use some common sense when doing this).
October 26, 2023
Unprompted review
Reply from Time2Technology UK Limited
Hi Ian,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.
Best regards,
Time2 Technology
I had trouble with my camera connecting…
I had trouble with my camera connecting to the internet after I had a new modem.
I contacted Hope in Customer Support and with her help and input I was able to reconnect my camera.
In this day and age it is nice to deal with a company that looks after their customers so well.
If you have a problem, contact Hope or one of her colleagues and I’m sure they will resolve it for you.
100% great service.
October 20, 2023
Unprompted review
Reply from Time2Technology UK Limited
Hi Christine,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.
Best regards,
Time2 Technology
Fantastic easy to set up CCTV GREAT SERVICE
Wow what a fantastic company Time 2 is.
I’m an electrician by trade and have been looking for a good cctv company that can supply and give advice and backup when needed. I had a particularly demanding customer who was anti tech and security paranoid. He wanted a camera in seven rooms. Well I have to say the service and attention I got from Nazia at Time2 was exemplary . I tried one of the cameras at home and it was so easy and extremely understandable.
I had to check a couple of items re setting up seven cameras before I went to my client and there was an even easier way to register the 7 camera. It took me about one and half hours from start to finish including placing the cameras in each room. We used the customers I touch and iPad to view and use the simple to app Clan at home which again was so easy to us.
The biggest bonus for my client was he understood how it worked and when he was able to view on his desk top computer via the web view he couldn’t thank me enough. I have several customers asking for cctv quotes, I will most definitely be using Time2 again.
Thank you again Nazia and the Time2 team. Tony T R Electrical Services
September 8, 2023
Unprompted review
Reply from Time2Technology UK Limited
Hi Tony!
Thank you for your call! It was a pleasure speaking to you.
We appreciate your 5-star review and feedback on our product and service.
Customer satisfaction is our number 1 priority.
Thank you for your time and lovely review!
Kindest regards,
Time2
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Excellent help from Nazia
Excellent help from Nazia. Got me up and running in a few minutes.
September 5, 2023
Unprompted review
Reply from Time2Technology UK Limited
Hi Paul!
Thank you for your email!
We appreciate your 5-star review and feedback on our product and service.
Customer satisfaction is our number 1 priority.
Thank you for your time and lovely review!
Kindest regards,
Time2
Time2 HSIP2 Wireless Surveillance Camera re-install
When I was looking to re-install a pair of Wifi cameras I had brought with us when we moved home I no longer had the installation manual. Akeel of Time2 customer services was a big help in connecting me with all the information I needed to get the cameras up and running again, including a link to the latest version of their mobile phone app so I can monitor my home remotely. All this even though my Time2 products are discontinued!
September 4, 2023
Unprompted review
Reply from Time2Technology UK Limited
Hi Keith!
Thank you for your email!
We appreciate your 5-star review and feedback on our product and service.
Customer satisfaction is our number 1 priority.
Thank you for your time and lovely review!
Kindest regards,
Time2
Good support team backup.
I don't understand tech stuff, the router we had was changed and the camera instructions didn't cover this issue. I sent an email asking for help and I got simple to understand, step by step help which I really appreciate.
August 30, 2023
Unprompted review
Reply from Time2Technology UK Limited
Hi there!
Thank you for your email!
We appreciate your 5-star review and feedback on our product and service.
Customer satisfaction is our number 1 priority.
Thank you for your time and lovely review!
Kindest regards,
Time2
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