Timpson Reviews 9,953

Yvette in Derby Meteor retail Park (Morrisons) Was an absolute Delight, giving a heroic Last minute service with a Smile. Wonderful experience and really cares for the customers. Thank you so much!

Attended the Timpson’s concession located within Sainsbury’s, Pepperhill, Northfleet, to have the battery replaced in a men’s Ellesse gold watch and to have links repaired on a ladies’ Ellesse gold watch. After leaving the watches in their care, I remained with my wife and daughter in the Costa Coffee inside the store while the work was carried out.

When I returned an hour later, the employee stated that the men’s watch had already been collected. I made it clear that I had not returned to the concession at any point during that time. Rather than seeking to resolve the issue, the employee became confrontational and insisted—incorrectly—that I had collected the watch. CCTV confirmed that I visited the concession only twice: once to hand in the watches, and once to collect them.

This is where Timpson's policy of employing ex-criminals straight from Prison falls apart. The employee is a thief, he stole the watch and claimed that someone else had collected it. Timpsons did not carry out a full and thorough investigation of the matter and attempted to white wash this, People should avoid using this company.

Had a delay with my shoe repair, Joanne Roberts in customer services did an excellent job in tracking the repair down and kept me fully up to date with the progress of it once I had flagged the issue to her. Many thanks to Joanne for her professional and exceptional customer service, it really helped turned this around and is very much appreciated.

Big shout out to Dylan at Timpson kiosk at Tesco in Shrewsbury. Fixed my watch strap in a flash .
Excellent service good quality repair.
A credit to the company.

Are these guys paid on profit bonus !?? They make up prices depending on how they feel - local store based in Asda Preston - cr 2450 battery £5 Asda price £3.50 Duracell Staff must have discretion to charge whatever they want- discriminatory pricing. Surely illegal???

I made a mistake with my phone number on a dog tag and they redid both tags for me free of charge. Plus friendly service all round. Many Thanks!

I went into a timpsons branch looking to get some wine glasses engraved for my girlfriends birthday. Online it shows £9.99 so I thought I'd take the hit and get 6 done.
The guy in the store could clearly not be bothered about my request as he had to put his phone down. When I asked him about the engraving, he couldn't show me any fonts or sizing and he looked quite relieved when he saw my face when he quoted me £40 a glass, as he then knew he didn't have to do any work.
It's unfortunate because my local branch manager is very friendly and helpful.

Timpsons branch Asda, Hollywood Avenue, Newcastle upon Tyne, NE3 5BU.
Excellent help from a very personable and knowledgeable man this morning. Polite and profesional. Thank you very much.

I have just collected a pair of ankle length brown boots. They were once upon a time one of the most expensive items in my wardrobe and have clad my feet for more than 30yrs. Timpsons at St. James Park - Jason, has returned them shining and ready for another 30.
Thankyou so much.

Visited the Timpsons High St store in Lincoln yesterday to have watch batteries replaced. Excellent service by Luke - friendly, professional and perfect service. Great work, thanks Luke!👍

Cat at Timpson at Morrisons in Queensbury is very kind, friendly and professional. She helped me with the photo printing machine and always greeted me with a smile. She is attentive and always ready to offer help. Thank you Cat, you work so hard and always greet customers with warmth.

I visited the Timpson branch in West Swindon to have a spare key cut for my Yamaha motorcycle. The shop was completely empty, yet the assistant refused to cut the key.

The reason given was that they “couldn’t guarantee the quality” because the blank key hadn’t been supplied by them — even though the blank was a genuine Yamaha coded key in original OEM packaging.

Apparently this is “company policy”.

What makes this particularly ironic is the statement on the Timpson website from John Timpson himself saying that colleagues have his “total authority to give customers amazing service whatever it takes.”

Based on my experience, that philosophy clearly isn’t being applied here.

Turning away simple business in an empty shop over a genuine manufacturer key blank is not customer service — it’s simply poor practice and a very strange way to run a retail operation.

I’ll now be finding a key-cutting service that is actually interested in cutting keys, rather than insisting on selling the blank first and charging extra for the privilege.

Timpson has lost a customer.

I normally use the Timpson next to Tesco in Tenterden, Kent and it’s always fantastic. But I recently relocated to Vauxhall/Nine Elms - the Timpson at Sainsbury’s there is fabulous, Garry was really helpful regarding fixing some hiking boots!

Hammersmith Broadway. This Timpson branch is consistently the most unfriendly and unprofessional location I have visited, and I will not be returning. I was left standing without any acknowledgement while the staff member continued repairing a shoe, refusing to even look up for a few seconds to recognise a waiting customer.
When I requested a battery replacement under my Timpson lifetime guarantee, I was told to leave my watch, receipt, and card with no proof of handover and return at the end of the day. Expecting a customer to leave a valuable item without any receipt or assurance is completely unacceptable. Given that the staff member hadn’t even noticed me standing there, I had no confidence my property would be handled responsibly.
This is not a one‑off incident. Previous visits have shown the same dismissive attitude, and it is clear this branch has a persistent issue with customer service. The lack of professionalism, basic courtesy, and accountability is unacceptable, and the staff would benefit from proper customer service training.
I will not be spending any further money at this branch and will be advising colleagues to consider alternative options before using their services.

Yesterday, Timpson Tesco Hastings Extra transformed my battered and dead Citroen C1 key into a working remote key again. Nice guy. Great value. Excellent service. Thank you very much.

Went to Timpsons in Selfridges, Oxford Street, London. The man who served me got my watch to change the date straight away- my fault it didn't and fitted a new watchstrap for me. Also changed the battery in another watch. Really GREAT service! Lovely man, very helpful and I will definitely go there again. They seemed very busy mending all sorts of things but customer service was second to none. Thank you so much!

Boscombe branch bloke is top class. Always very helpful. Credit to the company

Clay Cross - Great customer service. Re-did the name plaque for our cats little coffin. Top job - thank you

I sent my Longines watch to Timpson for a battery replacement because I believed they were a trusted brand that would take proper care of it.

The watch came back with the battery replaced, but the crown is now completely stuck. It used to pull out easily to two positions to adjust the date and moonphase, but now it won’t move at all. As a result, I can’t correct the date or moonphase.

This watch is my most valuable piece of jewellery, so it’s extremely disappointing to have it returned in worse condition than when I sent it.

I contacted Timpson through their website form five days ago and have still not received any response.

Between the service and postage this cost around £90, and now I’ll likely have to spend a similar amount again to get the watch repaired properly.

I chose Timpson because I expected a reliable service. Unfortunately, that hasn’t been my experience so far.

I went into Timpson in Harrow on the Hill (Branch 458). I was impressed by the customer service provided by Saiveon. He was polite , friendly and courteous towards others customers and with me. He is also knowledgeable about the services and built a good rapport. I would recommend the shop to all in the local area.