I wrote a review in exasperation last Saturday because of an order which had gone missing and even when The Tiny Box company tried on two more occasions to replace it, something went wrong every time.... See more
Company replied
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Review summary
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Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more
Company replied
I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more
Company replied
Excellent communication and customer support from the start and throughout the whole branding service. This is why ive been a repeat customer of Tiny Boxes for years and why i will always recommend... See more
Company replied
Company details
Information provided by various external sources
We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.
Contact info
Unit 1 & 2 Bluebell Business Estate, Sheffield Park, TN22 3HQ, Uckfield, United Kingdom
- 01825723832
- hello@tinyboxcompany.com
- www.tinyboxcompany.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Speedy delivery was a bit unsure on…
Speedy delivery was a bit unsure on size nothing was a problem sorted me out and delivered nxt day many thanks
December 27, 2025
Reply from Tiny Box Company
Thank you for the review!
Great service and fast delivery
December 28, 2025
Reply from Tiny Box Company
Thank you for the review.
Really good range of plastic free…
Really good range of plastic free packaging options for my new small business
December 28, 2025
Reply from Tiny Box Company
Thank you for the review!
Excellent product and service
Excellent product, prompt delivery, and very carefully packed so that the boxes were not damaged in any way. Very pleased with quality and service, and will be ordering again. Would highly recommend.
December 27, 2025
Reply from Tiny Box Company
Thank you for the review! We're so glad that you were happy with your order (:
Reply from Tiny Box Company
Thank you for the review!
Reply from Tiny Box Company
Thanks for your review!
Lovely product at a good price
Lovely product at a good price. Clever design. Neatly packaged and swiftly delivered.
December 14, 2025
Reply from Tiny Box Company
Thanks for your review!
Amazing service I ordered just one small box and was…
I ordered just one small box and was worried that it might get damaged in transit. It arrived in three days, very well protected inside a bigger box. Amazing service for an item that cost less than £1! I highly recommend The Tiny Box Company.
December 19, 2025
Reply from Tiny Box Company
Thanks for your lovely review!
First ord
First order sent wrong and 1 piece missing, boxes weren’t quite as expected. Replacement order (matchbox) arrived too late so not a great start.
December 17, 2025
Reply from Tiny Box Company
Thank you for the review. I am sorry that there was an issue with the order. I can see that a replacement order was sent out on the 23rd December on the 2-5 working day service with Evri and was delivered on the 27th, which was within their delivery timeframe.
Reply from Tiny Box Company
Thanks for your review!
Prompt delivery!
Prompt delivery and products were spot on 👍 So cannot fault. All good.
December 17, 2025
Reply from Tiny Box Company
Thanks for your review!
Great
They had just what I wanted at a good price & delivery was fast especially as just before xmas.
December 14, 2025
Reply from Tiny Box Company
Thanks for your review!
Perfect box
Great service. Quality box, sturdy and lovely finish too. Good range of sizes to choose from.
December 16, 2025
Reply from Tiny Box Company
Thanks for your review!
I ordered a flat box appx 270mm x 400 x…
I ordered a flat box appx 270mm x 400 x 40. . . It was sent in a box not much bigger without any notification of being fragile? For god sake, its an empty box and very very prone to being squashed, even fragile or don't crush on the outer packaging would have been something, . . . But nope, nothing and my box was crimped on two corners, not exactly what I wanted as a presentation box for a gift that I was putting into it,. . . . I've not contacted the Tiny box company yet due to Christmas and new year but I will be airing my views with them.
December 15, 2025
Reply from Tiny Box Company
Hi Anthony,
Thank you for your feedback.
We’re very sorry that your box arrived damaged and understand how disappointing this would be, especially as it was intended for a gift. While our boxes aren’t classified as fragile items, they should always be adequately protected in transit, and we apologise that this didn’t meet the standard we expect.
We did reach out to you directly, reviewed the images you kindly provided, and raised this with our warehouse team to prevent a recurrence. Although you advised you weren’t seeking a refund, we’ve issued a 50% refund as a goodwill gesture in recognition of the inconvenience caused.
We appreciate you taking the time to share your experience, as feedback like this helps us improve.
Quality product at a very reasonable…
Quality product at a very reasonable price. Excellent customer service and quick delivery. Would definitely recommend and will certainly order again in the future
November 12, 2025
Reply from Tiny Box Company
Thanks for your review!
Reply from Tiny Box Company
Thanks for your review!
Always a timely delivery
Always a timely delivery, and a great quality product. They are an especially good choice for small-scale buyers, who are not buying in bulk. Would rate them 10/10, and I've been using them for 7 or 8 years now.
December 15, 2025
Reply from Tiny Box Company
Thanks for your review!
Reply from Tiny Box Company
Thanks for your review!
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