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I just received it
I just received it. It looks like a great product with 3 options for charging my devices.
I do not trust this company
I do not trust this company.
After placing an order I checked my credit card statement and found a charge from "citetech support" for an unfamiliar amount. Since the only other thing I purchased n the time frame was from Tinycious I reached out to see if this charge was from them before I reported it to my credit card company. Turns out it was so I asked why I was overcharged to which they did not have a good reason. I was refunded the difference between what I was charged and what my confirmation email said I should have paid.
From April when I placed the order until the end of May I received an email every time my order moved. Every. Single. Time. It came from Italy and I was able to track it through customs and to a town in my state that is about 2 hours away from my location. Then all updates stopped.
I forgot about the order until I received an email in early June stating I my refund was processed. This reminded me of the purchase and I looked to see where it could be now. I had received no further updates and my tracking info said it was still in my state which seemed odd. So I thought they were being proactive and refunding me because something happened to my order.
I reached out to customer service about it and to let them know it never arrived. From the moment I reached out I got a significant run around saying it was delivered and maybe a neighbor signed for it and I should look around for it. They "confirmed" the delivery by sending me a tracking number but it was a different tracking number from my original order. Cropped screenshots of some sort of order was sent to me to prove my order was delivered and I missed it somehow. I did not. I reached out to my post office since this was supposedly delivered via USPS and they had no record either. Looks like I'm out the cost.
I am deeply disappointed in this company and have a hard time believing the entire business is not a scam. Be warned and purchase with caution.
It took too long
It took a long time. I had no idea that it had to be shipped from Poland.
Slow to receive
Wonderful little thing to spread joy and kindness
Everyone who has received one has been so incredibly delighted. We are very happy with the purchase.
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