Titan Self Storage  Reviews 812

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with storage needs. People frequently highlight the excellent customer service, noting how easy and stress-free the process is, from initial inquiries to moving in and out. The facilities are also highly regarded, with many consumers describing them as clean, secure, and well-maintained. Reviewers appreciate the smooth operation and efficient service, making their storage experience very positive.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Facilities

Users describe positive interactions with facilities. Customers praise the storage spaces as helpful, secure,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Thank you Manager TYRONE CLAW Halesfield Branch, Telford. Who ensured the smooth operation, From the 1st friendly Telephone Call, Introducing both himself & Titan's Storage Services, Proce... See more

Rated 5 out of 5 stars

Moving house is always a stressful time and the last thing I wanted was any complications. At first I picked a storage unit that was too small, I'm not your average hoarder, but Tyrone came to my resc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

5.0

Excellent

TrustScore 5 out of 5

812 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

I have used titan storage for over a year now to service my business and the customer service from Cheryl and Matt has been outstanding. I recommend this company for all your storage needs. A very happy customer.

November 6, 2022
Unprompted review
Rated 5 out of 5 stars

I had a storage unit at Braintree Essex…

I had a storage unit at Braintree Essex for almost 3 months
Any problems were resolved quickly
Very secure
Has trolleys to load your stuff
Gave me a local man and van number to collect items I no longer needed
Would use again in the future

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Braintree titan storage

Braintree Titan storage
Very very Helpful staff,
In General the place is run extremely well
Nothing negative to say about it, all positive!!
We have been in the storage unit since July..

July 15, 2022
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Gwen, Thank you so much for your kind review. It has been a pleasure in helping with your storage needs and the various downsizing that you have managed to achieve over the last few months.
We pride ourselves on great customer service, so it is great to hear such glowing feedback. If there is anything else we can help you both with whilst you are still storing with us then please do let us know.

Cheryl & Matt @ Titan in Braintree.

Rated 5 out of 5 stars

Great storage option

A really positive experience in choosing Titan in Woking to store my belongings during my house move. The manager at the branch (Matt) provides excellent customer service and has been extremely helpful on all the occasions I’ve met him. Many companies say their people are their biggest assets and this is justifiably so in Matt’s case. Good people make a difference.

October 31, 2022
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Mikey
Thank you for taking the time to leave a review. I'm really pleased to hear you had a positive experienced at our Woking store!
I agree, Matt offers an excellent customer experience on all interactions, which does not go un-noticed. I'll make sure that I pass your comments on to Matt; I know he will be delighted with your feedback too.
All the best
Dan
National Manager

Rated 5 out of 5 stars

Fab staff, service and price

Fab staff, service and price. Not many people would have tried to find us the smallest possible storage for our possessions. As a result when we need to use somewhere in future we will always come back and we will recommend to all friends and family. Thank you superb job.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Staff are all so helpful

Staff at the solihull branch are all so helpful, kind and accommodating - really professional efficient and well managed organisation - but friendly too!

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to book online and any queries…

Easy to book online and any queries were anwsered promptly by Sonnie the store manager. The move into storage was made easy and Scott was always helpful and informative. Whole process made very easy. A well run storage company.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

We needed storage space to help us with…

We needed storage space to help us with selling our house and moving to a new place. Titan were vlose and reviews looked good. We visited the site and was impressed with the cleanliness and security arrangements. Along with the price for the size of the unit we wanted it was a bit of a no brainer. The access is straightforward but secure and the locking of the unit uner lock and key for which we wholly own the keys and lock but provided new by Titan.
You add to this the staff service which was excellent, it is the ideal place to store for whatever reason.
Highly recommend.

September 1, 2022
Unprompted review

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