Titan Self Storage  Reviews 812

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with storage needs. People frequently highlight the excellent customer service, noting how easy and stress-free the process is, from initial inquiries to moving in and out. The facilities are also highly regarded, with many consumers describing them as clean, secure, and well-maintained. Reviewers appreciate the smooth operation and efficient service, making their storage experience very positive.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Facilities

Users describe positive interactions with facilities. Customers praise the storage spaces as helpful, secure,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Thank you Manager TYRONE CLAW Halesfield Branch, Telford. Who ensured the smooth operation, From the 1st friendly Telephone Call, Introducing both himself & Titan's Storage Services, Proce... See more

Rated 5 out of 5 stars

Moving house is always a stressful time and the last thing I wanted was any complications. At first I picked a storage unit that was too small, I'm not your average hoarder, but Tyrone came to my resc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

5.0

Excellent

TrustScore 5 out of 5

812 reviews

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Rated 5 out of 5 stars

This is the second time we have used…

This is the second time we have used Titan Storage at Braintree. Excellent facilities,clean ,tidy,and very easy access. Cheryl has been very helpful throughout the process. Makes house moving so much easier. Would definitely recommend them to family and friends.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

It all went very smoothly

It all went very smoothly, Patryk was very helpful at the reception desk and made it very easy to move in. I couldn't be there myself but Patryk made sure the moving company knew where they had to go and opened up for them. Would recommend.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Braintree…..Matt and Cheryl (2019-2023)

Braintree…..Matt and Cheryl (2019-2023)
Having never had a storage unit before, everything was explained and options of different sized units shown, for us to then decide what would work best for us. Always helpful if we had any queries and the facility was always clean, felt secure and bright and airy……..thank you.

May 9, 2023
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Carlene,
Thank you for taking the time to leave a review.
It is great to hear that you had such a good experience throughout your 3 and a half year stay with Titan at our Braintree store. We hope to welcome you back in the future if you ever have another storage requirement.
All the best,
Dan
National Manager

Rated 5 out of 5 stars

Braintree - Cheryl & Matt

Returning customer, secure and tidy facility, good access and 5 star service as always from both Cheryl and Matt, highly recommended for all your storage needs! ⭐️⭐️⭐️⭐️⭐️

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Pete Walden and the team at Warwick Titan Storage units have been very supportive, professional while providing great customer service throughout some stressful months.
Last year, I needed a large storage unit at short notice which increased to another two over the following months.
Due to high demand for storage, units, not available immediately but Pete kept me updated and let me know as soon as units became available.
Great communication regarding any changes to the service or access hours.
Site feels secure, safe and rental process gives great peace of mind that items are looked after 24/7.
Thank you for continuous genuine customer service.

March 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great storage experience!

We have rented a 25 square foot unit, and it fits a lot more stuff in it than you'd think! Three big car loads so far and I think we'll still fit a couple more in there. The price was competitive, access really easy and the staff have been really helpful. Definitely recommend it!

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly staff

Very professional and friendly staff, helpful and kind. So that's nice!
Great storage and facilities. I mean it is storage!
Best price I could find around here for sure
So definitely recommend.

March 18, 2023
Unprompted review

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