Titan Self Storage  Reviews 812

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with storage needs. People frequently highlight the excellent customer service, noting how easy and stress-free the process is, from initial inquiries to moving in and out. The facilities are also highly regarded, with many consumers describing them as clean, secure, and well-maintained. Reviewers appreciate the smooth operation and efficient service, making their storage experience very positive.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Facilities

Users describe positive interactions with facilities. Customers praise the storage spaces as helpful, secure,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Thank you Manager TYRONE CLAW Halesfield Branch, Telford. Who ensured the smooth operation, From the 1st friendly Telephone Call, Introducing both himself & Titan's Storage Services, Proce... See more

Rated 5 out of 5 stars

Moving house is always a stressful time and the last thing I wanted was any complications. At first I picked a storage unit that was too small, I'm not your average hoarder, but Tyrone came to my resc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

5.0

Excellent

TrustScore 5 out of 5

812 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent staff great storage

The staff there we so warm and welcoming. I had never used storage before they showed me the options available and explained how it all worked. I went ahead with one of the units all paperwork done there and then andwas using the storage 20 minutes later. The units themselves were clean and in good condition.

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

All-round five star experience

Modern, high-quality storage facilities, very conveniently located and very accessible 24/7. Competitively priced and outstanding customer service from Leah in particular who I dealt with the most but also from Dan and Neil too. Thank you all. Can't recommend Titan Bridgend highly enough.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Braintree

I needed the storage last minute and Cheryl was amazing. She went through everything with me and was very sympathetic to my situation. Very professional. Whenever I phoned they were most helpful. If I needed to use a storage place again I’d definitely go back to them!!

January 30, 2023
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Thank you for your kind review, Amy.
I am glad that we were able to assist you in this really difficult time. If you require our help in the future, then please do not hesitate to get in touch
In the meantime, take care.
All the best,
Cheryl & Matt @ Titan in Braintree

Rated 5 out of 5 stars

Used during a house move.

Used during a house move.

The whole process was made so much easier for us with Titan, made our actual moving in day so much less stressful!

Easy access to our unit, great location for us, great customer service, super friendly

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Titan Braintree are excellent

Titan Braintree provided an excellent service, getting my locker set up quickly and efficiently. Easy access to the unit and plenty of trolleys etc. Also very quick to close out my contract when I had finished with it. Highly recommended.

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly and helpful. Everything was explained really clearly and made me feel like using the facility would be a good experience…..and so far it absolutely has been. Thanks Kay

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

I used the Titan storage facility in…

I used the Titan storage facility in Bridgend. The customer service and communications were excellent. The units are indoor, very clean and secure. The cost was comparable to other less favourable, in my opinion, companies. Time not used in the storage is promptly refunded on a daily basis. Highly recommend

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service!

Kay and Hannah were brilliant - they sorted our storage out quickly and efficiently and the move in with their help went without a hitch....highly recommended.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Titan Poole - Service Excellence

From quote, phone questions and moving into storage everything was excellent. Simon and Neil couldn't have been more helpful and I would have no hesitation in recommending Titan at Poole

January 16, 2023
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Thank you Noel, it was a pleasure to meet you. I imagine you’re pleased to get such a big move out of the way - I hope you can take some time out to relax now! Please let me know if we can be of any further help.
All the best,
Neil and Simon @ Titan in Poole

Rated 5 out of 5 stars

Quick response

Quick response, showed me around and gave all the information needed for me to make my decision. Friendly service. Comparing like for like it was best value and most convenient location.

January 4, 2023
Unprompted review

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