Ordered an aerial, but when connecting the output cable, the connections to the PCB snapped off. A quick email asking if a replacement part could be sourced was met with immediate help. A new PCB... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for external cabinet and TLC were one of the few having the range and size needed. Website was fairly easy to navigate, and form there onward, purchase led to delivery quite easily. Delivery... See more
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★★★★★ I’ve ordered from TLC Electrical several times and they’ve never let me down. They have an amazing range of products and almost everything seems to be in stock. Their customer service is exce... See more
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Nothing not to like. Ordering on the website was easy, delivery was very quick - and very sensibly priced. Only needed a couple of double light switches (intermediate on one side and two-way on the... See more
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Company details
- Electrical Wholesaler
- Electrical Supply Store
- Light Bulb Supplier
- Lighting Manufacturer
- Lighting Store
- Ventilating Equipment Manufacturer
About TLC Electrical Distributors
Written by the company
Electrical Wholesaler Awards : TLC were Highly Commended for Best Electrical Wholesaler and Best Customer Service.
Electrical Industry Awards : TLC were Highly Commended for Wholesaler Of The Year.
Stockists of : Aerials and Audio / Alarm Systems / Batteries & Torches / Boxes & Enclosures / Cable / Cable Accessories / CCTV & Door Entry / Christmas Lighting / Computer Accessories / Consumer Units / Cooker Hoods / Disco & Party Lighting / Distribution & Switchgear / Door Bells & Chimes / Fire & Smoke Equipment / Hand Dryers & Hygiene / Heating / Lighting - External / Lighting - Internal & Lamps / Kitchen Equipment / Pond Equipment / Safety Workwear / Security Equipment / Showers & Pumps / Switches & Sockets / Ventilation & Cooling / Water Heating
Customer Service : As you can see from our TrustPilot reviews, we aim to provide the highest level of Customer Service. Orders are delivered quickly and efficiently and our Customer Services Team are on call to assist with product enquiries, quotes and technical assistance.
Sales / Product Support : The telephone number for TLC Customer Services is 01293 565 630 and you will receive helpful assistance from a professional member of staff. Alternatively you can contact us via email : sales@tlc-direct.co.uk
Fast Delivery : We deliver - Fast ! The vast majority of our deliveries are received Next Working Day. TLC offer express Nationwide delivery for over 17,000 + products. Goods can be easily ordered online from our website for delivery or collected from any of the TLC Branches (Mon-Sat).
Competitive Quotes : We price our items competitively and are also able to provide competitive quotes and discounts for : Bulk Purchases / Special Order Items / Items not found in our product range. We can also be contacted regarding price matches. Request A Quote is available via the TLC Website - www.tlc-direct.co.uk or via email sales@tlc-direct.co.uk
'No Quibble' Returns Policy : We have a returns policy that is second to none and our Trustpilot customer feedback often reflects how well received this is by our valued customers.
Huge Stocks : TLC have over 17,000 + product lines and £12,000,000 in stock, so we are able to supply a complete range of products at discounted prices you'll find hard to beat. We also provide competitive quotes for items not found in our product range.
38 Branches : In addition to our online web ordering service, TLC have 38 Branches where items can be purchased at the store, Monday - Saturday.
We look forward to being of assistance.
Rob O'Shea (Manager - TLC Head Office)
- Fast, Nationwide Delivery
Express delivery - Next day delivery to most areas.
- Low, low prices on over 17,000 electrical items
Order online from www.tlc-direct.co.uk
- Free 340 page colour catalogue
Telephone 01293 42 00 00 or order online from www.tlc-direct.co.uk
Abingdon – 01235 776040
Basildon – 01268 523 377
Basingstoke – 01256 800200
Bermondsey - 020 8017 3555
Borehamwood – 020 8953 0044
Bow - 020 8017 2838
Braintree - 01376 349 222
Brighton – 01273 724 288
Bristol – 0117 977 9656
Burgess Hill – 01444 233 469
Cardiff – 029 2074 7733
Cambridge – 01223 211 655
Canterbury – 01227 451155
Coulsdon – 0208 763 1177
Crawley – 01293 848 000
Croydon – 0208 656 4823
Eastbourne – 01323 731155
Enfield – 0208 443 0033
Exeter – 01392 20 35 35
Guildford – 01483 450 001
Horsham – 01403 252000
Lewisham – 0208 640 0060
Luton – 01582 721799
Maidstone – 01622 687 253
Medway – 01634 711 712
Merton – 0208 646 6866
Oxford – 01865 401 234
Penge – 0208 659 5216
Portsmouth – 023 9265 4222
Reading – 01189 431122
Romford – 01708 206 669
Slough – 01753 531313
Southampton – 023 8033 3115
Swansea – 01792 700 882
Swindon – 01793 533 433
Tunbridge Wells – 01892 515 350
Wembley – 020 3859 0600
Watford – 01923 880600
Written by the company
'No Quibble' Returns Policy from TLC
Shop with complete confidence thanks to our hassle-free returns policy. Our outstanding Trustpilot reputation—with over 10,000 five-star reviews—shows how much our customers value this peace of mind.
Any query concerning faulty items, damaged items or unwanted items will be dealt with in a helpful and practical way.
Contact info
TLC Electrical Distributors, The TLC Building, Newton Road, Crawley, RH10 9TS, United Kingdom
- 01293 565 630
- sales@tlc-direct.co.uk
- www.tlc-direct.co.uk
Quinetic Wireless Range
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback John.
We really appreciate your purchase of the Quinetic 1 Gang Wireless Switch - White - IP67 and Quinetic 1A Wireless Switch Receiver - Dimmable.
Rob O'Shea (Manager - TLC Head Office)
Service absolutely outstanding
Service absolutely outstanding. Great product and superb Customer service. Highly recommended!
July 8, 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review.
We really appreciate your purchase of the Omni-oscillating Pedestal Fan c/w Remote Control.
Rob O'Shea (Manager - TLC Head Office)
Reply from TLC Electrical Distributors
Thank you for your lovely review.
We are really pleased that you received your MK Masterseal Plus 1 Gang 13A Switched Socket - IP66 on a prompt delivery.
Rob O'Shea (Manager - TLC Head Office)
Quality cable
I needed a network cable to an exact specification for a contract. A query to Wayne at TLC and he provided me the information to satisfy my customer
July 10, 2026
Unprompted review
Reply from TLC Electrical Distributors
Dear Michael.
Thank you so much for taking the time to leave us such a lovely review.
I have passed a copy of your review to the TLC Directors and to TLC Customer Services (Wayne) .. they will be very happy to have received that wonderful feedback from you !
We look forward to being of service again in the future.
Best regards,
Rob O'Shea
Manager - TLC Head Office
Totally brilliant company
Totally brilliant company - very quick delivery - really efficient and easy to talk too as well.
July 9, 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback Stephen, that was really kind of you.
We really appreciate your purchase of the Airflow QuietAir Fan 100mm 2 Speed + Timer
Rob O'Shea (Manager - TLC Head Office)
Wayne at TLC Customer Services was…
Wayne at TLC Customer Services was absolutely first class. He responded very quickly, got the items that I needed organised and could not have been kinder or more helpful. Thank you
July 8, 2026
Unprompted review
Reply from TLC Electrical Distributors
Dear Keith.
Thank you so much for taking the time to leave us such a lovely review.
I have passed a copy of your review to the TLC Directors and to TLC Customer Services (Wayne) .. they will be very happy to have received that wonderful feedback from you !
We look forward to being of service again in the future.
Best regards,
Rob O'Shea
Manager - TLC Head Office
Reply from TLC Electrical Distributors
Thank you for taking the time to leave us such a lovely review.
We really appreciate the positive feedback.
Rob O'Shea (Manager - TLC Head Office)
Easy to order and delivery next day…
Easy to order and delivery next day could not ask for more.
July 8, 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review Mr Garside.
We are really pleased that you received your order on a next day delivery.
Rob O'Shea (Manager - TLC Head Office)
Excellent service time after time
Excellent service time after time. Kept up to date with the order. Thanks
July 8, 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback Craig.
We really appreciate your purchase of the BG Wiring Accessories.
Rob O'Shea (Manager - TLC Head Office)
Great culture of customer service at TLC
I recently used TLC Horsham for the first time on the recommendation of my electrician. When I checked by phone they had one only unit of the item I required which they agreed to hold while I drove 7 miles to collect it.
A couple of weeks later I ordered a further four of the same items on line from the Horsham store. As the branch was out of stock, they quickly re-routed my order to another store and still managed to provide next day home delivery.
Everyone I encountered, from the Horsham branch to the in-house delivery driver, was friendly, helpful and efficient and I found it very encouraging to deal with a company with such a strong culture of customer service.
I shall always use TLC for my electrical supplies in the future
July 1, 2026
Reply from TLC Electrical Distributors
Thank you so much for taking the time to leave us such a lovely review Craig.
I have passed a copy of your review to the TLC Directors / TLC Area Manager / TLC Horsham.. they will be very happy to have received that wonderful feedback from you !
We look forward to being of service again in the future.
Best regards,
Rob O'Shea
Manager - TLC Head Office
Quick efficient delivery as always
July 5, 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful review Clifton.
We really appreciate your purchase of the Quinetic 1A WiFi Wireless Switch Receiver / Quinetic 1 Gang Wireless Switch and Quinetic Wireless Grid Switch - Compatible with MK Logic.
Rob O'Shea (Manager - TLC Head Office)
Great range of quality items
Great range of quality items. Easy order & fast delivery by courier.
July 6, 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback.
We really appreciate your purchase of the Varilight Polished Copper accessories.
Rob O'Shea (Manager - TLC Head Office)
Excellent advice - Wayne Hubbard
Wayne Hubbard, provided excellent advice relating the application of Quinetic wireless equipment in a commercial lighting application.
Good support, goes a long way with the complexities of equipment that is now available.
July 6, 2026
Unprompted review
Reply from TLC Electrical Distributors
Dear Richard.
Thank you so much for taking the time to leave us such a lovely review.
I have passed a copy of your review to the TLC Directors and to TLC Technical (Wayne Hubbard) .. they will be very happy to have received that wonderful feedback from you !
We look forward to being of service again in the future.
Best regards,
Rob O'Shea
Manager - TLC Head Office
Reply from TLC Electrical Distributors
Thank you for your lovely review Ashley.
We really appreciate the positive feedback.
Rob O'Shea (Manager - TLC Head Office)
Excellent service order Friday arrived…
Excellent service order Friday arrived next day what more can I say , the ceiling fans are very good and look great and quality excellent really worth the money and made a massive difference st night with this hot spell.
July 1, 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback Laurence.
~
We really appreciate your purchase of the Westinghouse 44'' (112 cm) Halley Hugger Ceiling Fans - Brushed Nickel Finish with Reversible Maple/Dark Cherry Blades.
Rob O'Shea (Manager - TLC Head Office)
The driver of LJ26 EFR drives like an…
The driver of LJ26 EFR drives like an idiot. You're a liability on our roads. You're a courier—you know the layout of the roads around Swindon, so use the correct lane. Stop queue-jumping just because you wanted to get in front of one car. Was saving those two seconds really worth it?
July 2, 2026
Unprompted review
Reply from TLC Electrical Distributors
Good afternoon Chloe.
I am really sorry to hear about the problem you experienced with our new TLC Driver. The TLC Swindon Manager / TLC Director and TLC Area Manager have been made aware of your complaint and needless to say we will be going through this complaint with the Driver upon his return.
I would be grateful if you could could please contact me on 01293 565 630 to discuss what happened.
Best regards,
Rob O'Shea
TLC Head Office Manager
Order was dispatched and arrived…
Order was dispatched and arrived quickly with no issues at all.
July 2, 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review Charmaine.
We really appreciate your purchase of the European Convertor Plugs-
Rob O'Shea (Manager - TLC Head Office)
Reply from TLC Electrical Distributors
Thank you for your lovely review Susan.
We really appreciate your purchase of the Automatic TW/E Cable & Wire Stripper
Rob O'Shea (Manager - TLC Head Office)
Item as described
Item as described. Very good communication. Timely delivery. Very good buying experience.
June 30, 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback.
We really appreciate your purchase of the Varilight 6A Switch Only Module (2 Way) for Dimmers - Push On/Off
Rob O'Shea (Manager - TLC Head Office)
Great choice of products and good…
Great choice of products and good prices. Dispatch and delivery always really quick which is important given location
June 27, 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review Mark
We really appreciate the positive feedback.
Rob O'Shea (Manager - TLC Head Office)
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