TLX Reviews 495

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Good quality products , that passed a full checking process with great customer service . And to add a great place to work for … after 2 years of working for TLX electrical I am still learning , I sti... See more

Rated 5 out of 5 stars

Excellent Quality Refurbished Items from T.L.X I purchased refurbished items from T.L.X and I’m extremely pleased with the experience. The items arrived exactly as described and were in excellent... See more

Rated 4 out of 5 stars

I purchased a Garmin vivoactive 5, expecting the battery to last 10 days, but it only managed 2. Anita was incredibly supportive, offered me a discount to make up for it, and was prepared to accept a... See more

Rated 5 out of 5 stars

Amazing company — truly trustworthy! I would highly recommend them. I honestly can’t thank them enough for their excellent service. I can’t stress enough how amazing they were when I had an issue... See more


Contact info

4.8

Excellent

TrustScore 5 out of 5

495 reviews

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Rated 5 out of 5 stars

Very good buyer experience

Excellent customer service. Goods as described. Super helpful if any issues arise.

April 10, 2024
Unprompted review
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Reply from TLX

Hi Beverley!

Thanks so much for your review, we love getting feedback and take pride in our customer service. 😊

Please get in touch if there is anything else we can do to make your day.

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Quick ordering service and delivery at…

Quick ordering service and delivery at an excellent price, unfortunately I had an issue with my phone but received excellent communication, I returned the phone with free returns and had excellent communication throughout, the phone had a technical issue which i was offered a replacement but i preferred a refund which was set up and refunded immediately, that's why I rate them 5*

April 9, 2024
Unprompted review
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Reply from TLX

Hi Paula!

Thank you for your 5-star review. 🙌

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Great company to work with. Shark vacuum

Great company to work with. Answered any query promptly and were good to work with. Shark vacuum dirty as advertised but really B+. Very satisfied. Will use again

April 5, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Michael!

Thank you for your 5-star review. 🌟

We are happy to hear you are pleased with your purchase, I will pass your feedback onto the relevant departments.

If you require any help with the product set up, or if you have any questions, please do get in touch.

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Excellent communications and helpful…

Excellent communications and helpful along with it. Very pleased with the pricing, speed of delivery and the item. What more can you ask for!

March 29, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Adam!

Thank you for your 5-star review. 🎉

We really appreciate you taking the time to share your experience with us!

If there’s anything else we can help you with, please let us know.

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Nice

All good service

March 25, 2024
TLX logo

Reply from TLX

Hi Vik 😎

Thank you for your 5-star review. 🙌

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Great Communication and Customer Service

Item arrived missing a part. A quick message to them and a solution was promptly offered. This unfortunately didn’t work out, but again a message to update them and it was satisfactorily resolved pretty much straight away! Fantastic communication and customer service and I would not hesitate to use them again. Thank you.

March 27, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Sam!

Thank you for your 5-star review. 🙌

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Henry Quick Vacuum Cleaner

Slight issue with the item but seller couldn’t have been more helpful or generous - absolutely fantastic service, would definitely recommend!

March 22, 2024
Unprompted review
TLX logo

Reply from TLX

Hello!

Thank you for leaving a 5-star review.

We are delighted to know that you are satisfied with your purchase. Your feedback is highly appreciated, and we will make sure to share it with the relevant departments.

If you need any assistance with setting up the product or have any questions, please don't hesitate to contact us.

Best regards,
The Kazoop Team

Rated 5 out of 5 stars

Just received another iPhone from this…

Just received another iPhone from this company, my fourth in the last 2-3 years. They have consistently sent items as described, on time and at a good price and without any problems. I am very satisfied. Thank you.

March 23, 2024
Unprompted review
TLX logo

Reply from TLX

Hello Glynn 😊

Thank you for leaving a 5-star review.

We're delighted to hear that you're satisfied with your purchase. I will make sure to share your feedback with the appropriate departments.

If you need any assistance with setting up the product, or if you have any questions, please don't hesitate to contact us.

Best regards
The Kazoop Team

Rated 5 out of 5 stars

I saved over a hundred pounds

I saved over a hundred pounds! My air fryer had some damage on the casing but this expected by the description before I bought!
Excellent customer service, answered all my queries. Also I have got a 12 month warranty on my purchase.
I would highly recommend and definitely use again for similar purchases.

March 22, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Carole!

Thank you for your 5-star review.

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Delonghi kettle

Excellent product, quick delivery and a great price.

March 14, 2024
TLX logo

Reply from TLX

Hello!

Thank you for leaving a 5-star review.

We are delighted to know that you are satisfied with your purchase. Your feedback is highly appreciated, and we will make sure to share it with the relevant departments.

If you need any assistance with setting up the product or have any questions, please don't hesitate to contact us.

Best regards,
The Kazoop Team

Rated 5 out of 5 stars

Excellent product and even better…

Excellent product and even better customer service!

March 19, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Christopher!

Thank you for your 5-star review.

We really appreciate you taking the time to share your experience with us!

If there’s anything else we can help you with, please let us know.

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Quick response to my query

Quick response to my query, good information provided to resolve the problem, follow up email from Anita to check problem was resolved by information given (which it had). Excellent service.

March 15, 2024
Unprompted review
TLX logo

Reply from TLX

Hi there!

Thank you so much for your 5-star review.

We are so pleased you're happy with your purchase experience! I will pass your feedback onto Anita, as I know she’ll be thrilled to hear how happy you are.

If you have any questions in the meantime, please do ask.

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Will definitely be using kazoop again i…

Will definitely be using kazoop again i have never shopped or heard of it till i was looking for a smeg white kettle which are quite expensive !Kazoop had 1 at a fa tastic price and very quick delivery well done to yous !i will be looking on Kazoop first before i look anywhere else thanks for making me a very happy customer

March 13, 2024
TLX logo

Reply from TLX

Hi Michael! 😊

Thank you for your 5-star review.

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Excellent service!

Excellent service!! Variety of products and fair prices!! Highly recommend!!

March 19, 2024
Unprompted review
TLX logo

Reply from TLX

Hiya Saaj!

Thank you for sharing your positive experience shopping with us.

We hope to see you again soon!

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

What a fantastic company,the very best always.

What a fantastic company. Everything I have bought over the years has been absolutely superb, incredible prices for top quality items. This is my first choice for all my electrical purchases and homeware. Always super fast free delivery too! Recent purchases were very high quality pans at an unbelievable low price.
I must say that the customer service is outstanding,they go above and beyond to be helpful and to ensure customer satisfaction. Five stars for everything every time.
Highly recommended,do not hesitate to purchase from this great seller.

March 19, 2024
Unprompted review
TLX logo

Reply from TLX

Hello Karen!

Thank you for leaving a 5-star review.

We are delighted to know that you are satisfied with your purchase. Your feedback is highly appreciated, and we will make sure to share it with the relevant departments.

If you need any assistance with setting up the product or have any questions, please don't hesitate to contact us.

Best regards,
The Kazoop Team

Rated 5 out of 5 stars

Excellent customer service and…


Excellent customer service and communication skill, great quality products, almost looks brand new at a really good price. Items are dispatched quickly and I will be coming back for more. Highly recommended.

March 13, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Farhana!

Thank you for your 5-star review.

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Firstly,they do good products at great…

Firstly,they do good products at great prices.
Being an ex QA I have always maintained that the best way to judge good customer service is when there is a problem to resolve.
I had a couple of issues with my new phone and contacted them. They came back with some helpful suggestions which I couldn't still resolve and agreed to return for full refund without any hassle. May I also add that Anita was extremely helpful

March 8, 2024
Unprompted review
TLX logo

Reply from TLX

Hi there! 🙂

Thank you so much for your 5-star review.

We are so pleased you're happy with your purchase experience! I will pass your feedback onto Anita, as I know she’ll be thrilled to hear how happy you are.

If you have any questions in the meantime, please do ask.

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Vacuum Cleaner

Brilliant item , great service. Would recommend this company

March 11, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Sharon!

Thank you for your 5-star review.

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Rated 5 out of 5 stars

Extremely helpful customer services

Extremely helpful customer services, Anita went over and beyond to solve my issue. Excellent communication. I'm a Very happy customer. Would definitely recommend

March 8, 2024
Unprompted review
TLX logo

Reply from TLX

Hi Christine! 😊

Thank you for your 5-star review.

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

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