TMDHosting Reviews 

1,631
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and customer service for their knowledgeable, polite, and exceptionally helpful approach. People appreciate the quick response times, with the team often going the extra mile to resolve complex issues efficiently and professionally, ensuring a smooth overall service. However, some customers noted a decline in chat support, mentioning agents now primarily create tickets, leading to longer wait times. Others experienced service issues like misrepresentation of dedicated servers, unexpected changes to account security, and occasional website downtime or database errors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, often highlighting the fast, thoughtful, and professional... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the speed and grace with... See more

Website

Consumers have mixed experiences regarding their websites, with many praising the support received for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In the last 2 days I had an issue connecting my website to a warehouse using API. API connections can be incredibly tricky, I only have a very limited knowledge. With the help of staff at TM... See more

Rated 5 out of 5 stars

Saras, was kind, polite, knew from the very beginning my problem, she read the issue while the bot had the chat b4, and she assured me till the last minute that there would be a solution within her sc... See more

Rated 5 out of 5 stars

TMDHosting Support Made B helped me fixing a deep problem in my site and domain from other domain provider. Made is really patient listening and reviewing my concerns and we successfully solved everyt... See more

Rated 5 out of 5 stars

Couldn't be more pleased with the tech support provided by TMD Hosting. I have only been with them for two months but in that time they have helped us navigate through three different show-stopping... See more


Company details

  1. #15 of 66 best companies in Web Hosting Company
  2. #102 of 249 best companies in Business to Business Service

Information provided by various external sources

TMDHosting offers fully managed web hosting crafted for superior performance and speed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,631)

226 reviews in the last 12 months

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Rated 1 out of 5 stars

NEVER AGAIN ! As a new customer they advised me on…

As a new customer they advised me on the hosting plan which they said will be ideal for my ecommerce site - It clearly was totally wrong and the tech support was not good and ultimate it took the 3 weeks to tell me i needed another server after my site kept maxing out cpu etc. The communication i via ticket system which bring long delays and it also ended up in mistake being made b y them and the cancelled my plan early so I could not get backup for migration . THis is NOT a good company if you haev a business critical site that needs a responsive HOST

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

They never give up until you are satisfied.

I run several sites which i host on TMD.
As you know, always you have a situation, wrong button pressed, site stalls, you change some settings and Server error 500 comes up.
TMD ALWAYS helped , no long waiting times, educated attendents, and never give up until the client has the wished result. CONGRATULATIONS Support TMD!!!
Always helped me out of troubles.
I recommend TMD !
Bel. Norbert Gerhard Steininger (MBA)

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

TMD always provides excellent customer support. Most recently, Jhan Motta and team assisted with a domain transfer. They're ability and willingness to answer all my questions and get my business customers online exceeds my expectations each time.

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Eng / (Saras)

I had a great experience with Eng. (Saras). She was very clever and professional in handling my request. She listened carefully, understood the issue quickly, and provided me with the best solution in a polite and friendly way. It’s always nice to deal with customer service that makes things easier for the client, and Saras definitely did that. Highly recommended!

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

"I had an excellent experience with TMD…

"I had an excellent experience with TMD Hosting. Carlos A. was very professional, friendly, and quick to respond. He guided me through the domain transfer process clearly and made everything smooth and stress-free. The response time was perfect, and I truly appreciated his support. Highly recommended!"

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

TMDHosting is the best

When it comes to TMDHosting, set aside their outstanding server speed and uptime, for me it their support and assistance, whenever i needed help or assistance, they are always there to guide me, assist me and even me through.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve had fantastic support from TMD…

We’ve had fantastic support from TMD Hosting—fast, reliable, and always willing to go the extra mile. A special shout-out to Jhan M, who has been incredibly helpful, responsive, and professional throughout. It makes such a difference working with a team that genuinely cares about their customers. Highly recommended!

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you Rossy!

Website managing falls under the umbrella of my job. I did not know much about it before starting this job. I have managed ok so far, but without the support of TMD hosting, i would be losing my mind.

They have helped me figure out errors, figure out crashes, and were immensely helpful when migrating servers and helping me diagnose issues.

When i first started this job i was extremely nervous to crash our website. TMD hosting (Rossy Specifically) has helped me immensely and have taken care of any issues i have encountered.

Thank you from the bottom of my heart.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support!

The thing I like best about TMD Hosting is that a novice like me has access to 24/7 support when an issue arises. The most recent issue with my site was a weird one but Irfina tracked the problem down and corrected it within hours. I would never have been able to figure it out myself. Thanks, TMD!

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Quality company

I have used TMDHosting for about 8 years and have always felt they cared about my account. I've always have had an answer to my questions in a few hours and most of the time in less than an hour. Highly recommend them.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

100% uptime is not true

100% finding that support is slow and always needs to be escalated. Then a minimum 5hr turnaround asking for detail that was originally provided and no result. Simple issues are taking more than 24hrs to get resolved.

No where near 100% uptime. My VPS is constantly going down due to excessive server load inspite of us following EVERY recommendation they've offered. It's now atleast weekly that all sites go down. Then a ticket is opened, it gets escalated, a band-aid solution follows and we're back to square one the following week.

This is beyond frustrating so we're now testing alternatives.

August 12, 2025
Unprompted review

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