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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, often highlighting specific individuals for their exceptional support. People frequently mention the excellent customer service and efficient service, noting quick response times and effective solutions to various issues, including website migrations and technical problems. However, some customers were dissatisfied with the website experience, citing slow support responses and issues with website uptime. A few other people also felt that the support quality has declined recently, with some experiencing long waits for replies and unresolved problems, leading to frustration and business impact.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

Service

People report positive experiences with service. Customers frequently praise the quick response times,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and timely reactions from... See more

Website

Consumers find website experiences to be ambiguous, with some reporting frequent downtime, issues with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I run several sites which i host on TMD. As you know, always you have a situation, wrong button pressed, site stalls, you change some settings and Server error 500 comes up. TMD ALWAYS helped , n... See more

Rated 5 out of 5 stars

In the last 2 days I had an issue connecting my website to a warehouse using API. API connections can be incredibly tricky, I only have a very limited knowledge. With the help of staff at TM... See more

Rated 5 out of 5 stars

Website managing falls under the umbrella of my job. I did not know much about it before starting this job. I have managed ok so far, but without the support of TMD hosting, i would be losing my... See more

Rated 5 out of 5 stars

Couldn't be more pleased with the tech support provided by TMD Hosting. I have only been with them for two months but in that time they have helped us navigate through three different show-stopping... See more


Company details

  1. Web Hosting Company
  2. Business to Business Service

Information provided by various external sources

TMDHosting offers fully managed web hosting crafted for superior performance and speed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tmd totally movated department

This company is great because they have 24-hour customer tech support and these guys are really on track they know how to help you they know all the answers and they do it fast quick and easy compared to some of the other hosting companies out there that take days possibly weeks to get back to you and then they're half-ass job causes you to lose Revenue this company is awesome they don't lose track of you and they hold your hand every step of the way TMD is the best

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from TMDHosting

Outstanding service from TMDHosting! The team is extremely professional, fast, and efficient. They handle requests with great attention to detail and provide clear communication throughout the entire process.

What impresses me the most is their quick response time and willingness to go the extra mile to make sure everything is working perfectly. A dedicated and knowledgeable support team !

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Saras

Saras, was kind, polite, knew from the very beginning my problem, she read the issue while the bot had the chat b4, and she assured me till the last minute that there would be a solution within her scope of support. It's always nice to know that TMD, still listens with real agents to the problems the clients have and provide the proper solutions or guide each time. Well done.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

TMDHosting Support Made B helped me…

TMDHosting Support Made B helped me fixing a deep problem in my site and domain from other domain provider. Made is really patient listening and reviewing my concerns and we successfully solved everything at ease. Highly recommend and I hope all of the support members will be like this and be more diligent. thanks again tmd.

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Awesome troubleshooting help

whenever i experience a problem with my account tmd hosting support team is there to resolve it for me. the it team is always professional and courteous.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional support from Halif Fachrizal

I had an excellent experience with TMD Hosting support. I was assisted by Halif Fachrizal, who was very professional, patient, and knowledgeable. He quickly identified the issue I was having while connecting my domain to Shopify and guided me step-by-step through the solution. The communication was clear and friendly, and he made sure everything was working before ending the chat.
I truly appreciate the fast and helpful support — it shows how much TMD cares about its customers!

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank You Egy!

Thank you very much to Sutan Egy who got my website back on again quickly after it was down due to the maintenance message . Awesome customer service!

October 1, 2025
Unprompted review

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