Toobit 

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Rated 2 out of 5 stars

As a UK resident, Toobit has been the most frustrating Crypto exchange I have ever used. My main reason for opening the account, was a referral from Coin Bureau, which I subscribe to & watch Guy & Nic... See more

Company replied

Rated 1 out of 5 stars

I deposited my own funds into Toobit, but they have locked my account and blocked withdrawals without any valid reason. I never even claimed their "deposit bonus" to avoid any complications, and I... See more

Company replied

Rated 5 out of 5 stars

Honestly, great exchange with unique features. Their development team are great. I've received great support from them and many times helped me to solve my problems. I like the indicators they've put... See more

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Rated 1 out of 5 stars

*My experience with Toobit:* I was using Toobit normally, and I liked the platform at first. But then my account was suddenly restricted due to "Risk Control." I contacted support, and t... See more

Company replied

Company details

  1. Cryptocurrency Service

About Toobit

Written by the company


Toobit is an award-winning global cryptocurrency platform and derivatives exchange built for traders of all levels. With a strong presence across Turkey, Poland, Italy, Portugal, and expanding regions in Europe, MENA, and LATAM, Toobit is connecting global communities through accessible crypto solutions.

Backed by over $30 billion in daily trading volume and trusted by more than 4 million active users, Toobit ranks among the top 7 crypto exchanges on CoinMarketCap.

Toobit ensures client safety with its proprietary Bee-Safe Technology, a multi-layered system combining hardware encryption, AI-driven risk controls, and continuous auditing. Its real-time Proof of Reserves also allows users to verify that their assets are securely held and fully backed 1:1 at all times.

We offer a comprehensive trading experience with:
  • 1,000+ trading pairs
  • Spot and derivatives trading
  • Copy trading and grid bots
  • Up to 200x leverage
  • Seamless performance and 24/7 multilingual support

Recent awards and recognition:
  • Digital Asset Derivatives Platform of the Year – Hedgeweek Global Digital Assets Awards 2025
  • Best Crypto Exchange MENA 2025 – World Business Outlook Awards
  • Best New Cryptocurrency Exchange and Best for Derivatives – 2025 WeMoney Cryptocurrency Awards

Join us and discover the future of crypto trading.

Contact info

Breach of guidelines

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Rated 1 out of 5 stars

Account blocked and funds confiscated, even real deposit not returned (UID: 220324981)

I traded on Toobit for about one week without any issues. After that, I withdrew all available funds.

On 26.01.2026, I made a new real deposit of 780 USDT (UID: 220324981).
I executed only one futures trade, which resulted in a profit of +357 USDT.
My total balance became 1108 USDT.

When I requested a withdrawal, my account was immediately blocked.

Toobit support claims that my funds were confiscated because in the past my total withdrawals exceeded my total deposits. Based on this, they refuse to process the withdrawal.

What is most concerning is that they refuse to return even my latest real deposit of 780 USDT, which was made on the same day and is completely unrelated to any previous activity.

No clear explanation is provided, no specific rule is referenced, and no evidence of any violation is given.

I am not requesting bonus funds. I am requesting the return of my own deposited money.

This situation demonstrates a serious lack of transparency and extremely unfair handling of user funds.

I expect an official public response from Toobit and the return of my net deposit.

UPDATE
Thank you for your response.

However, I must formally dispute the statements made in your reply.

My account has successfully passed both Basic and Advanced KYC verification, which remains marked as Completed in my account. If my KYC documentation were “unauthorized,” it would not have passed verification, nor would my account retain active withdrawal limits.

You have also alleged a “connection to organized group trading,” yet you have provided no evidence, no transaction references, and no specific clause of your Terms of Service allegedly violated. General accusations without substantiation are not acceptable.

Regarding your claim that my historical withdrawals exceed my total deposits:
this does not justify withholding a specific, later deposit. On 26 January 2026, I deposited 779.99 USDT, which was accepted, credited, and used on your platform. Each deposit constitutes a separate obligation, and prior withdrawals do not negate your responsibility to return a verified user’s principal funds.

At this point, I am not requesting trading profits — only the return of my personal deposit.

I am still awaiting a formal written response via email with either:

confirmation of the return of my 779.99 USDT deposit, or documented evidence and the exact contractual basis for withholding it.

Until such clarification is provided, this issue remains unresolved.

FINAL UPDATE (resolved, but with serious concerns):

This case was resolved only after extreme persistence.

My account was restricted without clear legal justification.
For a long time, support hid behind vague phrases like “risk control,” “final decision,” and “please wait,” while refusing to cite any specific clause of the Terms of Service.

Despite:

full KYC completion,

transparent deposit history,

and previous successful trading and withdrawals,

I faced multiple refusals, repeated delays, and clear attempts to exhaust me into giving up — especially regarding my earned PnL.

At several stages, I was explicitly told that withdrawing profits was “impossible” and that the decision was “final.”
However, once I consistently demanded written explanations, legal grounds, and specific ToS references, the narrative changed.

After prolonged pressure and documentation of every step, Toobit eventually released:

my principal deposit, and

my full earned PnL, despite earlier refusals.

This outcome clearly demonstrates that users may initially be denied withdrawals even without proven violations, and that funds can be withheld unless the user is persistent, legally precise, and willing to escalate.

While my funds were ultimately returned, this experience was unnecessarily stressful, time-consuming, and opaque.
Users should be fully aware that recovering funds may require sustained pressure and should never accept vague “risk control” explanations without formal justification.

This update is posted to ensure transparency and to warn others of the real risks involved.

January 26, 2026
Unprompted review
Toobit logo

Reply from Toobit

Hi Ekaterina, thank you for the update.

We are pleased to confirm that this matter has been resolved and your funds have been successfully released.

As mentioned, your account (UID: 220324981) was flagged for high-risk activity, including the use of unauthorized KYC documentation and association with organized batch-trading behavior. Due to these violations, the account was limited to principal-only withdrawals.

We understand that the verification process can be rigorous. However, maintaining a secure trading environment requires strict adherence to our risk management protocols.

To provide better transparency regarding the specific trading behaviors and risk factors that trigger these reviews, we have previously published our detailed risk control policy.

You can read more about the specific behaviors that lead to these decisions here: https://support.toobit.com/hc/en-us/articles/41874893479833

Rated 3 out of 5 stars

I opened an account and completed KYC…

I opened an account and completed KYC verification. Then, a $50 bonus was credited to my account for use in futures trading. After that, I tried to withdraw the profits I had earned. However, my account was restricted. Live support (probably an AI chatbot) was never helpful. I was willing to do anything to prove I was a real person. Yet they blocked my withdrawal. You won't experience this at any other exchange. They never provide an explanation and arbitrarily block users. Until my issue is resolved, I will give one star everywhere. I will write about this everywhere. Everyone should see this terrible experience.

UID:857518744

Edit:
After my review on Trustpilot, my case was escalated for a manual review. The restriction on my account was lifted, and I was able to withdraw my funds successfully.

That said, the overall experience was still very stressful and disappointing. My account was initially restricted without a clear explanation, customer support responses were automated and unhelpful, and I only received proper assistance after posting a public review.

I appreciate that the issue was eventually resolved, but users should not have to escalate matters publicly to receive a fair and transparent review. The process should be clearer, faster, and handled properly through official support channels.

January 19, 2026
Unprompted review
Toobit logo

Reply from Toobit

Hi Furkan, thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the restriction on your account and the difficulties you faced with our support team.

We have escalated your case to our relevant personnel for a manual review. We are pleased to inform you that your account has been verified as normal, and the restriction has been fully lifted. You should now be able to access your funds and continue trading.

We appreciate your patience while we ensured the security of the account. As always, you are welcome to contact our support team via support@toobit.com if you have any further questions. We're here to help!

Rated 2 out of 5 stars

No trust platform!!

January 17, 2026
Unprompted review
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Reply from Toobit

Hi Tom, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.

Could you share with us more details as to how you felt we may have fallen short? We apologize for the inconvenience caused.

Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!

Rated 1 out of 5 stars

My account was restricted due to risk…



*My experience with Toobit:*

I was using Toobit normally, and I liked the platform at first. But then my account was suddenly restricted due to "Risk Control." I contacted support, and they told me it cannot be reversed. Now I cannot trade or even withdraw my own funds.

This has been a frustrating experience because I followed the rules and completed KYC. I only want to withdraw my money.

I hope Toobit will review my account again and allow me to withdraw my balance. That would really improve my experience.

Thank you.

December 30, 2025
Unprompted review
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Reply from Toobit

Hi Qudratullah Sarvari, thank you for sharing your feedback. We genuinely understand how frustrating it is to face account restrictions, especially when your goal is simply to withdraw your funds.

We have looked into your case carefully. Our priority is to maintain a fair trading environment for everyone, which is why our proprietary Bee-Safe stack monitors for specific patterns. In this instance, the system detected abnormal trading behavior that triggered these risk controls.

We would also like to clarify that our records show you were able to successfully withdraw a portion of your profits. However, the restrictions currently in place are necessary to protect the integrity of our promotions and exchange.

We know this is not the outcome you hoped for, but these measures are strictly enforced. You can read more about the specific behaviors that lead to these decisions here: https://support.toobit.com/hc/en-us/articles/41874893479833

Rated 1 out of 5 stars

Stay Away! They freeze your funds for no reason.

I deposited my own funds into Toobit, but they have locked my account and blocked withdrawals without any valid reason.
I never even claimed their "deposit bonus" to avoid any complications, and I only made two normal trades. When I contacted support, they temporarily unblocked it, but as soon as I made a small withdrawal, they froze my account again. Now, they are just telling me to "wait" indefinitely and ignoring my inquiries.
It is extremely unprofessional to hold a user's deposited principal hostage. Do not trust this exchange with your money. I will keep updating this review until my funds are safely withdrawn.
UID: 33266679

December 19, 2025
Unprompted review
Toobit logo

Reply from Toobit

Hi there! We’re sorry for the experience you described. Our team has completed our review and your account is now restored, with withdrawals functioning normally.

If anything still doesn’t look right on your end, please email support@toobit.com
from your registered email address and we’ll prioritize your request. Once confirmed, we’d appreciate it if you could update your review.

Rated 1 out of 5 stars

Disgusting bot activity

12/4/2025 Too much! Way too much bot manipulation! I will never use this exchange again.

12/5/2025 Here is my updated review and reply to Toobit.

I found out that whenever i did a perpetual leverage and no matter what at what leverage i used, toobit’s algo bots would hit my stoploss long or short. I could co super conservative and still did not matter. What would make matters worse. I found that on too many occasions, when i would hit the market sell and had already lost a good amount of money, i would come back later to an email stating i was liquidated. I can’t for the life of me understand how that happened even as I completely exited my position. I have used the same strategy on other exchanges and have been successful. Yes you CAN’T win every trade, but with toobit, it seemed like what ever they are doing, you are just going to lose. It’s best to just not use the exchange.

12/11/2025. I attempted to give toobit exchange another opportunity. They gave me $150 in trial funds. It didn’t take 5min on a very low leverage on a particular perpetual leverage coin with good liquidity to stop me out as soon as i got in. I attempted this same trade on BYDFI exchange and the leverage bots did not respond the same way. I say that to say this, they exchanges do have some part in how these trading bots move and very manipulative on their exchanges. Toobit can respond with how they aren’t responsible and then post the most intellectual response back. You literally stopped me again out of a position by a few cents right under my stoploss before then continuing in a bullish wick back up. I will give a fair positive review when you respond via your exchange in a positive non manipulative way.

December 2, 2025
Toobit logo

Reply from Toobit

Hi Timmy, thank you for taking the time to share your experience and for updating your review with additional details. We truly understand how frustrating it can feel when trading outcomes do not match expectations, especially in leveraged markets.

To clarify, Toobit does not operate trading bots against individual positions, nor do we manipulate prices to trigger stop losses or liquidations. Liquidation events are strictly governed by margin ratios and risk parameters. All perpetual contract pricing is derived from aggregated market data and index-based pricing mechanisms designed to reflect real market conditions as accurately as possible.

We regret that this experience has led to a loss of confidence, and we truly value constructive feedback as it helps us improve both our systems and communication.

If you are willing, please contact our support team via support@toobit.com so that we can investigate further. We're here to help!

Rated 1 out of 5 stars

My profits were unfairly blocked and account restricted

I used Toobit legitimately and earned a small profit from a futures coupon.
After requesting a withdrawal of my 8 USDT profit, my account was suddenly restricted without clear explanation.
Support claimed that the profit was obtained through “irregular activity,” which is not true.
I did not break any rules, and Toobit refused to provide details or return my balance.
This is unfair treatment, and I advise others to be cautious with this platform.

November 24, 2025
Unprompted review
Toobit logo

Reply from Toobit

Hi Yusuf, thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused.

Please understand that your account was restricted because our system detected activity that triggered our risk-control mechanisms. These checks help us maintain a safe and fair trading environment for all users, and they apply to every account without exception.

We want to assure you that no action is taken lightly. When risk-control is triggered, withdrawals may be paused until the review is completed. More details on prohibited trading behaviors and how our system evaluates activity can be found here: https://support.toobit.com/hc/en-us/articles/41874893479833

If you believe this was a misunderstanding, we’d really like to help clarify it. Please reach out to our support team with your UID and any relevant details, and we will re-verify your case as soon as possible.

Rated 5 out of 5 stars

Quick Response

The issue was handled fast, my frozen account got fixed within two days after reporting

October 28, 2025
Rated 1 out of 5 stars

HORRIBLE SUPPORT

Had a MAJOR issue with their platform. They withdrew money from my account via an "administrative transfer", told me it was because of "illegal profits" even though I literally just bought and sold their COAI coin when it was really volatile.

Been in contact with their support over the last few weeks and they take ages to reply, and dont even answer the questions I am asking. All they reply with now is "confirm whether you agree with our decision to withdraw your profit and we will unfreeze your account"

THEY DON'T EVEN ADDRESS THE ISSUE OR ANSWER ANY QUESTIONS I HAVE.

October 29, 2025
Unprompted review
Toobit logo

Reply from Toobit

Hi Mr T, thank you for sharing with us your information. Unfortunately we were not able to find an account associated with the email that was provided. We ask that you provide us with the correct information in order for us to process your request.

As always, you also can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!

Rated 1 out of 5 stars

Fake shadows in futures trading for…

Fake shadows in futures trading for liquid your account

September 18, 2025
Unprompted review
Toobit logo

Reply from Toobit

Hi Run Run, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.

Could you share with us more details - including your email and your UID? We apologize for the inconvenience caused.

Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!

Rated 1 out of 5 stars

its scam site

its scam site , be carefully

September 16, 2025
Unprompted review
Toobit logo

Reply from Toobit

Hi Tomas, thank you for sharing with us your experience. We're not sure the issue you are facing. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.

Could you share with us more details - including your email and your UID? We apologize for the inconvenience caused.

Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!

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