www.tool-net.co.uk Reviews 

1,007
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Bought 3 x Youngman 300mm x 700mm Odd Job Hop-Up Work Platform and order was processed and item delivered very quickly. These platforms have been a godsend whilst decorating our newly built extens... See more

Rated 5 out of 5 stars

I bought a "S0931 - Sealey S0931 Compact Twin Barrel Foot Pump" which failed within 60 days of purchase. The vendor helped me decide on a better, stronger alternative and quickly processed a refund an... See more

Rated 1 out of 5 stars

Buyer beware. Automated email advising you may be charged extra for over weight item should warn you whats coming next. With a 30kg limit you would think you would be safe for a product they advise y... See more

Company replied

Rated 5 out of 5 stars

This ordered was for a CCM 50 cement mixer. I was aware that due to the weight being over 30kg, there would be an additional request for postage, overall the delivery fees were reasonable. Ce... See more

Company details

  1. Computer Store

Information provided by various external sources

Supplier of power tools and accessories, hand tools, fixings, fastenings and all ancillary products used by the building and related industries tradesmen.


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3.5

Average

TrustScore 3.5 out of 5

1K reviews

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3.5

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(1,007)

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Rated 5 out of 5 stars

Wanted a Bosch angle grinder and dust …

Wanted a Bosch angle grinder and dust extractor. Looked at quite a few places but then came across took-net who were the cheapest so I thought I would order through them.
Order came within 3 days and all is good with it.
Great service and speed.
Thanks

May 10, 2017
Unprompted review
Rated 5 out of 5 stars

Impressed

I was very impressed with tool net. The items I ordered were very competitively priced and of a good quality. There were no issues with delivery, the items arrived within 4 working days.
I will definately be using tool net again!

May 6, 2017
Unprompted review
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Rated 1 out of 5 stars

This company is a joke

This company is beond useless, my company has placed around 12 orders online with them and most of the time items are shown as "in stock" but then a day or so later you get an email saying sorry but some of your items are out of stock and some rubbish excuse that is never tool-nets fault. There deliveries are a joke and take way longer than they tell you and cost far more than they should. it's cheaper to use your own courier and get the goods collected and it would be quicker!! . I was promised a full refund on a faulty item almost 3 months ago and dispite several emails i've still not had the refund i was promised would take 2-3 working days. I guess you get what you pay for, there prices are low but there customer service, reliability and honesty are a joke, we now use FFX and Rutlands spending a few penies more is well worth doing to get fast deliveries and a decent service. STAY AWAY I SAY

May 4, 2017
Unprompted review
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Reply from www.tool-net.co.uk

Dear Mr. Kenward

Thank you for your review. We are very sorry to read that you have not had a good experience with us. We quote 3-5 working days for delivery as standard but can do faster deliveries on some of the items we just need to arrange it beforehand. I am very sorry that you have been affected by items that have been out of stock. We are updating our system regularly and have had some teething issues but are resolving these at the moment.

I can see that our warranty team have been dealing with a faulty item for you with the manufacturer and that customer services has been in touch with you to advise that your refund has been issued. Please accept our sincere apologies for the inconvenience caused and the trouble you had with your order,

We sincere hope you will try and try us again. Please don't hesitate to contact us with any queries. We are here Monday to Friday and you can email us on customerservices@tool-net.co.uk at any time and we will pick up your email as soon as we are in the office.

Kind Regards
Tool-net

Rated 2 out of 5 stars

Do Not Buy from this company as they …

Do Not Buy from this company as they have zero aftersales back up.
i purchased a Clareke 7030 electric heater which set light to itself yesterday, i reported the issue this morning and their response is : "someone from our faulty goods team will contact you within 24 hours" hardly an acceptable response when safety is in question. i since have tried calling all morning but only get an answerphone so beware if you purchase from this company. Poor service.

May 3, 2017
Unprompted review
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Reply from www.tool-net.co.uk

Dear Mr. Porter

Thank you for your review. We are very sorry that the item you have has become faulty. As advised we have a warranty team that deals with issues like this and they liaise with yourself and the manufacturer to get a collection/repair/replacement or refund arranged. We do advise that they will get in touch with you within 24 working hours and I can see on our system that they got in touch yesterday already advising on how they can resolve the matter for you.

Please accept our sincere apologies for the inconvenience we just have to follow the policy in place in which is there to ensure the matter can be resolved as soon as possible for you. Please rest assured our warranty team will do every thing they can as soon as possible. For any updates you can email warranty@tool-net.co.uk directly or you can also contact Shirley directly who has been allocated to your order and is dealing with this for you.

Kind Regards
Tool-net

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Rated 1 out of 5 stars

Is this a real company???

Getting fed up trying to contact this company! Have paid for an item emailed twice and no one ever answers the phone!!

May 2, 2017
Unprompted review
www.tool-net.co.uk logo

Reply from www.tool-net.co.uk

Dear Customer

Thank you for your review. I am sorry that you have had trouble getting through to us we are working through the back log from the bank holiday. Our phone have been extremely busy but they are open between 10:00 and 16:00 and any emails will be responded to within 24 working hours usually. Could you please give us your order number so we can look into your order?

You can also email us on customerservices@tool-net.co.uk and we will get in touch as soon as possible.

Kind Regards
Tool-net

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Rated 1 out of 5 stars

Order number 590098 (just in case …

Order number 590098 (just in case somebody has the courage to respond).
Terrible service and even worse for communication.
Took my order and money 2 weeks ago then absolutely nothing since. I have sent 3 emails and had no reply and I have attempted to contact by phone 4 times but they won't answer.
Is this very poor service or fraud?

April 28, 2017
Unprompted review
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Reply from www.tool-net.co.uk

Dear Glyn

Thank you for your review. I can see that customer service was in touch with you last week. Perhaps the emails went into your spam? We are closed on Saturdays and Sundays as well as the bank holiday so picked up your emails over that period this morning and can see that your order has now been resolved with you.

Please accept our sincere apologies for the inconvenience. You can contact us on customerservices@tool-net.co.uk you will usually get a response within 24 working hours we aim to do this much faster where possible. Please do not hesitate to contact us should you need anything else.

Kind Regards
Tool-net

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Rated 5 out of 5 stars

would recommend to order from …

would recommend to order from toolnet.co.uk. service is fast and efficient. I bought my partner the Clarke multi function tool with the attachment which he was really pleased with. a very handy tool for a multiple of different jobs.invoice 484082

April 26, 2017
Unprompted review

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