www.tool-net.co.uk Reviews 

1,007
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Bought 3 x Youngman 300mm x 700mm Odd Job Hop-Up Work Platform and order was processed and item delivered very quickly. These platforms have been a godsend whilst decorating our newly built extens... See more

Rated 5 out of 5 stars

I bought a "S0931 - Sealey S0931 Compact Twin Barrel Foot Pump" which failed within 60 days of purchase. The vendor helped me decide on a better, stronger alternative and quickly processed a refund an... See more

Rated 1 out of 5 stars

Buyer beware. Automated email advising you may be charged extra for over weight item should warn you whats coming next. With a 30kg limit you would think you would be safe for a product they advise y... See more

Company replied

Rated 5 out of 5 stars

This ordered was for a CCM 50 cement mixer. I was aware that due to the weight being over 30kg, there would be an additional request for postage, overall the delivery fees were reasonable. Ce... See more

Company details

  1. Computer Store

Information provided by various external sources

Supplier of power tools and accessories, hand tools, fixings, fastenings and all ancillary products used by the building and related industries tradesmen.


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3.5

Average

TrustScore 3.5 out of 5

1K reviews

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3.5

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(1,007)

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Rated 5 out of 5 stars

Ladder Stabaliser

I was very pleased with my Ladder Stabalisers. I was a bit concerned initially,as i had an e mail to say it would be delivered in 3 to 5 days, which it was, but when i tried to register so i could trace my order, it just wouldn’t work??

October 15, 2017
Unprompted review
Rated 1 out of 5 stars

Possible scam going on

Avoid. Ordered screws at price online they then emailed saying they were actually double the price and wouldn’t honour their pricing mistake.
Strange as I purchased same item week before at the lower price.

October 14, 2017
Unprompted review
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Reply from www.tool-net.co.uk

Dear Laura

Thank you for your review. We are sorry as advised we have had a price error on the item which has now been fixed. We are sorry there was not more we could do on this for you. Should you need any information please contact us on customerservices@tool-net.co.uk

Kind Regards
Tool-Net

Rated 1 out of 5 stars

Awful customer service - steer clear

I received a kreg clamp which turned out to be faulty. I returned it to them at my own cost. This was over 6 weeks ago, maybe as much as 8 weeks ago. They keep saying that the clamp is with their supplier waiting to be tested and they have no news. Yeah right. Absolutely awful service after receiving what turned out to be a shoddy clamp. I will never use these people again and would highly advise others to stay away. Don't be fooled by their 'good deals' because if you need to return anything you'll be left out of pocket and without replacement goods. Awful awful awful.

October 13, 2017
Unprompted review
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Reply from www.tool-net.co.uk

Dear Ms. Hippach

Thank you for your review. We are sorry that this is taking longer than expected. As the warranty is with the manufacturer and we are liaising with them on your behalf as per the terms we do have to give them a chance to inspect the item. Anything that is claimed to be faulty has to be tested and inspected and the rest of the stock has to be check to ensure no one receive the same item with the same problem. The manufacturers do get items sent back claimed as faulty when they are not which has unfortunately had an impact on other customers like yourself as they do now insist on inspecting and testing the items, but also to ensure that the replacement is not also faulty and part of a batch. The particular manufacturer is running behind and are experiencing longer delays than we would normally expect. Please rest assured the matter is being dealt with so we can get you the desired outcome you want. For an update on your order please email warranty@tool-net.co.uk and that team will be able to give you more details.

Please accept our sincere apologies for the delay and inconvenience caused by this.

Kind Regards
Tool-net

Rated 5 out of 5 stars

Although I've seen some bad reviews on …

Although I've seen some bad reviews on here, I had a faultless experience, I ordered 4 items all of which arrived quickly, efficiently and well packaged, the prices also seem very good compared to other sites, I just wish they sold more of the items I currently require.. but alas, they can't stock everything..

October 12, 2017
Unprompted review
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Rated 1 out of 5 stars

In a word, terrible.

Ordered 6 sash clamps (2x600mm, 2x900mm and 2x1200mm) on 27th. Good price so thought I was getting a good deal. Contacted on the 28th requesting an extra £13 for delivery making the total £17.83 for delivery! Not such a good deal now. Notified of receipt of extra payment on 28th and that it had been passed to the warehouse. Finally despatched on 4th Oct however it was after their couriers cut off time so it may take an extra day to reach me (I wish!) I tried tracking it on 5th but UK Mail had no record. I was informed by Tool-Net that it would take an extra day to show on their tracking system. Finally managed to track it on 7th Oct. Delivery date was 9th Oct. This was no good so I changed it to the 10th (yesterday) It was out for delivery at 6am but as the day wore on there was no sign. At 18:45 I checked the tracker again to find it had been taken back to the delivery depot! No explanation or notification. My efforts to find out what had happened were fruitless. I finally received my package this morning. I don't understand the reason for the extra postage as the weight cannot be 30 Kg so I can only surmise it's due to the bubble wrap that's been slapped on to extend the package beyond 1400mm. I'd be interested to know how much delivery cost would be for the BS250 Bandsaw they are selling. First time I've used them and definitely the last. While I appreciate the delay in delivery from the 9th onwards was down to UK Mail it doesn't excuse the delay at their end or the, in my mind, unreasonable extra postal charge.

Edit: I didn't bother getting in touch with you due to it being 18:45 when I noted that my parcel had been returned to the delivery depot. As for the extra charges, I am aware you state these on packages over a certain weight and over 1400 mm in length but the longest clamp I ordered was 1200mm. Are you telling me that the in excess of 100mm of bubble wrap was required at either end for protection? Yet you did and that is what took it over the 1400mm length. You certainly didn't afford the rest of the package that much protection that's for sure. Your delivery charges, from my experience, are excessive and other suppliers are far more reasonable with theirs. As per my example, they don't add it to the price of the item and hide it.

October 11, 2017
Unprompted review
www.tool-net.co.uk logo

Reply from www.tool-net.co.uk

Dear Richy

Thank you for your review. We are sorry that your delivery was delayed with UK Mail. We were not aware that you were having trouble with your delivery. I could not see on your order notes that you contacted us regards this we would need to be made aware to get involved on your behalf? We can get in touch directly with UK Mail to help with any queries. With regards to the delivery charge we do note on the delivery option that you selected that there is an extra charge for over length items.

If you contact customerservices@tool-net.co.uk we can assist you with any delivery and charges queries. Please accept our apologies for the delay with the delivery.

Kind Regards
Tool-net

Rated 1 out of 5 stars

Terrible customer service

October 10, 2017
Unprompted review
www.tool-net.co.uk logo

Reply from www.tool-net.co.uk

Dear Customer

We are sorry to read your review. Could you please advise what the trouble is so we can have a look into this for you? You can also email us on customerservices@tool-net.co.uk

Kind Regards
Tool-net

Rated 5 out of 5 stars

Very easy to use website with so much …

Very easy to use website with so much to choose from. If I had the money I would spend a fortune with them.
I had a free delivery voucher and as i spent over the £50 minimum, I made use of it.
Contact from Tool-net has been excellent and I know to expect my stuff on monday.
Delivery is always charged but an explanation is on the website.
Highly recommended company.

October 7, 2017
Unprompted review
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Rated 5 out of 5 stars

Good first dealings with this company.

I ordered a Trend Varijig and accessories which were delivered within 4 days well wrapped in a large box with masses of bubble wrap. A smaller second order took 2 days. Pricing as competitive and I was kept informed of delivery status at all times.

October 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great selection of tools

Great selection of tools (I was like a kid in a sweet shop browsing all the products) and at a decent price too. Delivery was good with my items arriving a couple of days after ordering.

October 4, 2017
Unprompted review
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Rated 1 out of 5 stars

not impressed

first and last time used

September 28, 2017
Unprompted review
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Reply from www.tool-net.co.uk

Dear Ms. Teller

Thank you for your review. We are sorry to read this could you please advise on your order number as your name did not bring up any details for a order on our system? If you could please get in touch and advise on the order number and what the problem is and we can look into that for you.

Kind Regards
Tool.-net

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Rated 5 out of 5 stars

Excellent service

I have used Tool-net a few times now and have found them to be excellent.
Competitively priced products delivered when we need them. Usually order online and have had no problems, everything runs smoothly. When I have needed to call them I have found them extremely helpful.
Highly recommended company!

September 27, 2017
Unprompted review
Rated 5 out of 5 stars

Great Experience and Service

Placed my first order with Tool-Net on Sunday 24th Sept 2017 and recieved my order at 09:30hrs on Wednesday 27th Sept 2017. Orderering was simple via the Tool-Net website, communication on how my order was progressing through to delivey notifications (UK Mail) was excellent. I will be placing my next order with Tool-Net in the next couple of days based on my experience.
Thank you Tool-Net!

September 27, 2017
Unprompted review
Rated 4 out of 5 stars

Excellent but expensive (international) shipping

Excellent prices and they were very helpful answering questions prior to the order as well as updating the order once it had been placed.
Shipping (international) was quite expensive compared to other companies I have used and there was an additional fee for payment via bank transfer.

September 24, 2017
Unprompted review

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