Toolpost Reviews 

3
•
TrustScore 3 out of 5

3.1

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3.1

Average

TrustScore 3 out of 5

3 reviews

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3.1

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Rated 1 out of 5 stars

Truly objectionable & unhelpful owner

Truly objectionable & unhelpful owner. I was a loyal customer having bought many products from him. I will be no longer! The level of customer service is the worst that I have ever experienced.

Twice I have had cause to contact him with genuine concerns & twice I have been met with sarcasm/scorn. Zero help over the recent safety concerns of the Powercap respirators that he continues to sell (research them before you buy!). Axminster refunded all of their customers when they bought the same product. The lesson is: don't support this business as they don't care about your safety, only their profits.

The level of service is echoed by how poor the website is.

How he expects to retain customers with the belittling manner that he has astounds me.

October 31, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

For a woodturner this place is like Aladdin's cave. No other specialist place I have been to holds a candle to the range they stock. I have now bought several items from them and find their service excellent. The guys their really know their stuff and their web site is packed with advice on the products they offer.
Not cheap but neither are their prices at all inflated. You get what you pay for in the end.
If you can go to one of their open days which are free and excellent do so.

November 25, 2016
Unprompted review
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Reply from Toolpost

Malcolm, Thanks for your review. We are pleased to have been able to help you and hope to be able to do so in the future. We have never aspired to be "cheap" but we do try our best to give good value for money. As you so rightly say - and what is so oft forgotten in these days of permanent pseudo-sales and copycat products - "you get what you pay for". And of course, the benefit of our experience and expertise is made available at no cost. Now that's real value! Thanks again for your observations.

The next Open House is June 3rd & 4th 2017 and will feature Jan Hovens and Ronald Kanne, two seasoned professional performers from The Netherlands plus all of our 'usual' support.

Rated 5 out of 5 stars

sorted with speed

I had spent hours trying to source some filters with several companies. One call to toolpost. The woman knew exactly what I wanted and within minutes they were on their way. Problem solved with speed and helpfulness. Would definitely return again.

May 27, 2015
Unprompted review

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