ToolsToday.co.uk Reviews 

6,405
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the exceptionally helpful staff who make the entire ordering process smooth. Many people also mention that the products are exceptionally well made, arrive quickly, and offer great value for money. Shoppers appreciate the user-friendly website and clear product descriptions that simplify finding what they need. Some reviewers were not happy with occasional delivery delays and difficulties getting a prompt response to their customer service emails. A few consumers also experienced missing items from their packages or faced unfulfilled orders without receiving timely updates or refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Consumers find product quality to be largely positive, highlighting great value and competitive prices across... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth online... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, prompt, and friendly... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and great value across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan... See more

Company replied

Rated 5 out of 5 stars

Honestly I bought Stiga 748 SE from tools today.Due to the cartoon instruction manual provided by Stiga I never knew about the key to go in electrical starter .I kicked off as I could not start it . E... See more

Company replied

Rated 5 out of 5 stars

I ordered a ride on mower on Friday, got a phone call lunchtime Monday to tell me the pre delivery inspection was complete and that the mower would be shipped today. Delivered on Wednesday early afte... See more

Company replied

Rated 5 out of 5 stars

A really helpful chap called Tom explained what I needed to know and answered every question without any hard sell. Delighted with my new mower. Delivery excellent and another helpful man showing m... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garage Equipment Wholesaler
  4. Lawn Mower Store
  5. Safety and Work Wear Store
  6. Tool Repair Shop

About ToolsToday.co.uk

Written by the company

WHY BUY FROM ToolsToday.co.uk?

ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.

We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.

We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,405)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price, great product, kress hedgetrimmer

May 22, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Fraz,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

Great service

May 22, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Ian,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Chansaw purchase

Good service and fast delivery.

May 20, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Simon,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

great product

great product arrived very fast and I liked the price and communication.

May 19, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review James,

Kind Regards,
ToolsToday.co.uk

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Rated 4 out of 5 stars

Overall good company to deal with

Overall, good company to deal with. Competitive prices, excellent packaging and prompt delivery. My only complaint was that there were no guarantee or product registration details with the delivery and it took two email attempts to get this information from them. I did however receive an apology when I received the information needed.

April 10, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Thank you for taking the time to share your feedback Paul. We're thrilled to hear that you found our prices competitive and were happy with the packaging and prompt delivery.

We apologise for the delay in getting back to your initial email but glad to hear everything is now sorted,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Really pleased with product

Really pleased with product, and great delivery experience.

May 19, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Ian,

Kind Regards,
ToolsToday.co.uk

Rated 1 out of 5 stars

selling something you dont have

you went wrong yesterday by not phoning me as you said you would .then the order I put in via paypal on 19/5/2026 was not delivered and your excuse was you didnt have the batteries but they would be with you on 19/6/2026 and not today 9/6/2026 . please share this message with paypal

david eyre

May 18, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Please accept our apologies David for the stock issue with your recent order. While our website is updated daily, we occasionally experience delays in receiving real-time out of stock updates from our suppliers, sorry again for any inconvenience caused,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Customer service

Good customer service from order to delivery Thank You

May 18, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Tim,

Kind Regards,
ToolsToday.co.uk

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Rated 3 out of 5 stars

Too flimsy

I bought this mower for my daughter so she could follow us around while we cut the lawns. It’s ok for use inside on on a hard surface but not robust enough to use or easy to push on a lawn.

May 16, 2026
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Reply from ToolsToday.co.uk

Sorry you found this child's toy not as you expected David. We've sold 100's of these Stiga toy lawn mowers with very positive feedback and at only £19.99 find it great value for money,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Good price and helpful staff

I purchased a mower after my last one died after 15 years. Tools Today offered the best price and staff helped with delivery options to suit my needs so an all round good experience!!

May 12, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Steve,

Kind Regards,
ToolsToday.co.uk

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Rated 2 out of 5 stars

Second time i have used Tools today…

Second time i have used Tools today easy to order fast delivery and a good price. The low score given is due to lack of response when I emailed about a starting issue i had with the item.I had a reply saying forwarded to the workshop for their comments and that was it. So ended up getting help from a local company, who i shall now be using for my future purchases.

June 1, 2026
Unprompted review
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Ian,

You placed your order on Saturday 30th May, and we dispatched it the same day.

You received your order the following day, Sunday 31st May.

On that same day, when our offices were closed, you emailed us regarding an issue. Our sales team replied at 9:30am on Monday 1st June, the following day, to confirm that your email had been forwarded to our workshop.

We respond to all emails in the order they are received. As this is a particularly busy period, response times may be slightly longer than usual. At the time of posting this review, only 48 hours had passed which has not provided our technician sufficient time to respond to your query.

We feel this review is unfair and does not accurately reflect the level of service we have provided. Your order was processed and delivered promptly and your enquiry is currently being handled through our normal email support process,

ToolsToday.co.uk

Rated 5 out of 5 stars

Four items for tree work

Four items, Stihl Felling Lever etc, all cheaper than eBay for the same item - and reasonably quick delivery too. Thanks, will deal again.

May 22, 2026
Unprompted review
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review John,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great company

After a bit of research, tools today had best price for what I needed. From start to finish easy and quick service. Highly recommend this company.

May 11, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments and review Paul,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Tools todayood value for money7

Good value for money, fast turn around and products are as described would highly recomend this company.

May 10, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Darren,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

order dealt with fast

order dealt with fast, smoothly and soon on its way to me. Great product by the way.

May 9, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Margaret,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Outstanding service

Outstanding service, ordered tools one day, delivered and in use the next.

May 6, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Keith,

Kind Regards,
ToolsToday.co.uk

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