ToolsToday.co.uk Reviews 

6,406
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the exceptionally helpful staff who make the entire ordering process smooth. Many people also mention that the products are exceptionally well made, arrive quickly, and offer great value for money. Shoppers appreciate the user-friendly website and clear product descriptions that simplify finding what they need. Some reviewers were not happy with occasional delivery delays and difficulties getting a prompt response to their customer service emails. A few consumers also experienced missing items from their packages or faced unfulfilled orders without receiving timely updates or refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Consumers find product quality to be largely positive, highlighting great value and competitive prices across... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth online... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, prompt, and friendly... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and great value across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan... See more

Company replied

Rated 5 out of 5 stars

Honestly I bought Stiga 748 SE from tools today.Due to the cartoon instruction manual provided by Stiga I never knew about the key to go in electrical starter .I kicked off as I could not start it . E... See more

Company replied

Rated 5 out of 5 stars

I ordered a ride on mower on Friday, got a phone call lunchtime Monday to tell me the pre delivery inspection was complete and that the mower would be shipped today. Delivered on Wednesday early afte... See more

Company replied

Rated 5 out of 5 stars

A really helpful chap called Tom explained what I needed to know and answered every question without any hard sell. Delighted with my new mower. Delivery excellent and another helpful man showing m... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garage Equipment Wholesaler
  4. Lawn Mower Store
  5. Safety and Work Wear Store
  6. Tool Repair Shop

About ToolsToday.co.uk

Written by the company

WHY BUY FROM ToolsToday.co.uk?

ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.

We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.

We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(6,406)

376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Outstanding service, ordered tools one day, delivered and in use the next.

May 6, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Keith,

Kind Regards,
ToolsToday.co.uk

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Rated 3 out of 5 stars

Pricing is competitive but…

Pricing is competitive but I purchased against promises of fast despatch and quick delivery, This did not happen. When I chased it up I was offered a delivery a week later because 'toolstoday' preferred to use their own transport rather than a carrier. So if time is of the essence in your purchase make sure you factor this unreliability into your decision.

May 6, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Robin, our delivery times for ride on lawn mowers differ from our standard delivery terms, as each machine must be fully assembled and undergo a comprehensive PDI (Pre-Delivery Inspection) process before despatch.

Our website states that delivery is typically around 5–10 days. By using our own delivery vehicles, we are able to provide customers with a far more personalised and professional service compared to using a third-party pallet courier.

We deliver hundreds of ride on lawn mowers each gardening season and are extremely proud of the positive feedback we consistently receive regarding our service.

Regards,
ToolsToday.co.uk

Rated 3 out of 5 stars

I originally placed my order in April…

I originally placed my order in April and with delivery within 7 days. I rang on the 2nd May 2026 and was told the lawn mower in question hadn't yet been delivered to Tools Today. No mention of this when I placed my order.
I rang again on the 8th May and when I raised the issue of compensation I was offered a larger machine for the same price. I accepted that and the machine was sent on the 11th May and received by me on the 12th May.

April 24, 2026
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Reply from ToolsToday.co.uk

Sorry about the issue with your order David, this was because of an unexpected delivery delay from the manufacturer of the item your ordered. Thank you for accepting the upgraded model offered and again, sorry for any inconvience caused,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great range of tools, great experiences

Great range of tools. Prices good and delivery was as expected. Website easy to use and the customer team were friendly and professional

May 3, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Matthew,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

Good company

Good company. Easy to deal with and responsive to my questions.

May 2, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Barry,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Very happy

Delivery was quicker than expected. Great price and communication. Very happy.

April 28, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Alex,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

Excellent

Excellent, fast delivery and very good price for quality hex screws

April 26, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Gina,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, machine completely assembled

April 25, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Valerie,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

The item I ordered took longer than…

The item I ordered took longer than expected, however I was kept up to date and then sent the item next day delivery once it arrived from their supplier. Thank you to Tom and Annah !

April 25, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the delay with your order Sean, thank you for your understanding and review,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

As always

As always, excellent service and quality you would expect

April 25, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Steven,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Prompt

Prompt
Accurate
Thanks

April 22, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Maggie,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Excellent service fast delivery…

Excellent service fast delivery products as described had small issue with one of them but one call to them and problem sorted ASAP couldn't ask for a better service will definitely be buying more items from them

April 20, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the issue you had with one of your products Ian, glad to hear our customer service team resolved for you without fuss,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

Ordered twice

Ordered twice, one for delivery and another for collection. Both went smoothly, responsive customer service when called to enquire. Great site with bricks and mortar presence

April 20, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Liam,

Kind Regards,
ToolsToday.co.uk

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