ToolsToday.co.uk Reviews 

6,404
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the exceptionally helpful staff who make the entire ordering process smooth. Many people also mention that the products are exceptionally well made, arrive quickly, and offer great value for money. Shoppers appreciate the user-friendly website and clear product descriptions that simplify finding what they need. Some reviewers were not happy with occasional delivery delays and difficulties getting a prompt response to their customer service emails. A few consumers also experienced missing items from their packages or faced unfulfilled orders without receiving timely updates or refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Consumers find product quality to be largely positive, highlighting great value and competitive prices across... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth online... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, prompt, and friendly... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and great value across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan... See more

Company replied

Rated 5 out of 5 stars

Honestly I bought Stiga 748 SE from tools today.Due to the cartoon instruction manual provided by Stiga I never knew about the key to go in electrical starter .I kicked off as I could not start it . E... See more

Company replied

Rated 5 out of 5 stars

I ordered a ride on mower on Friday, got a phone call lunchtime Monday to tell me the pre delivery inspection was complete and that the mower would be shipped today. Delivered on Wednesday early afte... See more

Company replied

Rated 5 out of 5 stars

A really helpful chap called Tom explained what I needed to know and answered every question without any hard sell. Delighted with my new mower. Delivery excellent and another helpful man showing m... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garage Equipment Wholesaler
  4. Lawn Mower Store
  5. Safety and Work Wear Store
  6. Tool Repair Shop

About ToolsToday.co.uk

Written by the company

WHY BUY FROM ToolsToday.co.uk?

ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.

We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.

We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,404)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Imow evo 7

The delay in delivery was fully explained and this was reassuring.

April 16, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry for the delay with your order Andrew, thank you for your understanding,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

leaf blower

Item was easy to order, quick delivery and excellent price and quality

April 14, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Jacqueline,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Overall good mower with useful self-propel

Overall, I am pleased with the purchase. The lawnmower appears well built, easy to assemble, and performs well for my garden size. The self-propelled function is particularly helpful on larger areas and slight slopes. There were some cosmetic issues on arrival and the mower did not include a printed instruction booklet, which would have been useful during assembly and setup. However, customer service resolved the issue satisfactorily.

April 16, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the slight issue you had with your order Luis, glad to hear our customer service team resolved for you,

Kind Regards,
ToolsToday.co.uk

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Rated 3 out of 5 stars

The bloke on the counter is a stress…

The bloke on the counter is a stress head with a bit of an attitude nearly chucked my order back at him lucky for him I was in a good mood.

My reply to my review was we don't have a counter how did I pick up my materials then from Bob Richardson tools brought on your website

May 1, 2026
Unprompted review
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

We don't have a 'counter' as we're a website,

ToolsToday.co.uk

Rated 5 out of 5 stars

Phoned order for garden machine.

Phoned order for garden machine.
Cheerfull and friendly lady took call.
Following call to check delivery also friendly and helpfull.
A good vibe.Would buy again.

March 24, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Steve,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

Great mower shame that when it was…

Great mower shame that when it was delivered it had parts missing so had to wait a good week to use it sent 4 emails and no reply so called them in the end to sort the parts and after the week they came .
No sorry or anything

April 10, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the issue with your mower Peter, glad to hear it is now reseolved, sorry again for any inconvience caused,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Wonderful service and the kind…

Wonderful service and the kind gentleman made our strimmer up and started it, so that we could use it straight away.

April 10, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Jane,

Kind Regards,
ToolsToday.co.uk

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Rated 4 out of 5 stars

Good price and delivered on time

Good price and delivered on time. Had to chase the order a couple of times but eventually met delivery timescale. Some minor transit damage on goods (ride on mower) but was offered compensation which was accepted. Overall good experience and would recommend.

April 9, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Apologies for the slight damage caused by the courier Josephn, thank you for your understanding,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Mountfield SP lawn mower.

Easy to navigate site, easy to order, great price. Delivery was very quick.. item was just as advertised, easy to assemble and does a great job of cutting my lawn's. Would definitely recommend Tools Today to friends and family.

April 9, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Sharon,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Good experience …

Always someone on the other end of the telephone to speak to. Easy to order and I would recommend this company from my experience

April 9, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Richard, we hope you enjoy using your new ride on lawn mower,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Excellent

From ordering to delivery was excellent.

I contacted via email to check on delivery, response was quick with the info I wanted.

Definitely recommend,

👍

April 8, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Sue,

Kind Regards,
ToolsToday.co.uk

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Rated 5 out of 5 stars

Purchased a mountfield sp 42 self…

Purchased a mountfield sp 42 self propelled lawnmower.
Tool today co.uk was absolutely fab from start to finish.
Best price on the market.
Really good discount and customer service
Great delivery.
Overall great company to buy from.

April 8, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Nina,

Kind Regards,
ToolsToday.co.uk

Rated 1 out of 5 stars

Avoid this company. Don't recommend!

Ordered new oil dyspenser from this company, it was showing available but I waited a week for the delivery. The product arrived damaged. No responce to my emails and calls. Avoid this company. I will porsute with the return.

April 27, 2026
Unprompted review
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry your order arrived damaged Robert, it was delivered directly from Sealey and not by ourselves. We have requested for Sealey to pick up the damaged item from you to resolve the issue, sorry again for any inconvenience caused,

Kind Regards,
ToolsToday.co.uk

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