Topbloemen.nl Reviews 

25,464
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

They delivered the flower later than suggested time interval and delivered it to the neighbor company!!! I have talked to them through the chat. They care nothing about customer experience. I will fin... See more

Company replied

Rated 2 out of 5 stars

I ordered a flowers to a friend, the same day delivery. Flowers was delivered to a neighbours and then they were not at home for 2 days….so my friend still did not get their flowers and it all complet... See more

Company replied

Rated 5 out of 5 stars

The order was placed at very short notice and still got delivered in time, hours before Mothers Day. The flower arrangement appeared bigger and more colorful than the image from the web page - thank y... See more

Rated 5 out of 5 stars

Beautiful bouquet delivered on time. Excellent communication via email about how, when and where it arrived! In this case at the neighbors house with a note on my sister-in-laws door. USA to Holland... See more

Company details

  1. Flower Market
  2. Flower Delivery
  3. Gift Shop

About Topbloemen.nl

Written by the company

Topbloemen Bloemen bezorgen in heel Nederland. Voor 14.00 uur bloemen bestellen is nog dezelfde dag levering mogelijk! Bloemen bezorgen doe je via Topbloemen.nl. Andere rubrieken:

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3.5

Average

TrustScore 3.5 out of 5

25K reviews

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No recent history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(25,464)

730 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad service

Ordered a bouquet of tulips to my gf's house in Tilburg on the 8th of March at 10.30am with the same day delivery. The website states that the order will be delivered between 9am and 7pm. Not only it wasn't delivered on the 8th of March, the courier also dropped it near the entrance OF THE BUILDING and disappeared. I don't mind the delay in delivery, but it has to be communicated with clients in advance via email.
Bad service, awful communication with clients and false promises. Wouldn't recommend.

March 9, 2025
Unprompted review
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Reply from Topbloemen.nl

Dear Artem,

We are really sorry to hear about your experience. A delayed delivery is already disappointing, but leaving the bouquet unattended is absolutely not the service we aim to provide.

We will contact you via Topbloemen.nl.

Kind regards,
Topbloemen.nl

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Rated 1 out of 5 stars

The flowers were not fresh

The flowers were not fresh; they appeared old and wilted. I've been using this service for the past two years, but this time was disappointing. Unfortunately, I won’t be using it again.

February 15, 2025
Unprompted review
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Reply from Topbloemen.nl

Thanks for your feedback.

This is obviously not the quality you would expect from us for which I apologise.
We will contact you to resolve this with you.

Kind regards,
Team Topbloemen

Rated 2 out of 5 stars

The flowers were great but they left…

The flowers were great but they left them outside my girlfriend’s house and did not deliver them, or even notify (ring the doorbell) my girlfriend’s house to tell her they had arrived with a package. Fortunately the neighbours were nice about it and gave her the flowers, but someone could’ve easily taken them. ESPECIALLY, during Valentine’s Day.

February 14, 2025
Unprompted review
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Reply from Topbloemen.nl

Thank you for your review.


I apologize that the flowers were put in front of the door. This is absolutely not allowed. I will take immediate action on this to prevent a recurrence.
You have received an email from us with an appropriate solution.

With kind regards,
Team Topbloemen

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Rated 2 out of 5 stars

They have not delivered the cava and…

They have not delivered the cava and did not take the responsibilities of it.
Their reply was "it was delivered"

November 21, 2024
Unprompted review
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Reply from Topbloemen.nl

Thank you for your review.

Sorry to hear that the cava was not delivered and that you are not satisfied with our service. Our apologies for that. We will contact you to look for a solution together.

With kind regards,
Team Topgeschenken.nl

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Rated 5 out of 5 stars

Order from Australia

I have ordered flowers from Australia for a birthday and everything went smooth and the bunch of flowers looks amazing and just like the one on the pictures on their website.

September 7, 2024
Unprompted review
Rated 2 out of 5 stars

Not practical for business/office purpose

To choose a delivery timeslot used to be possible, but not anymore, can only choose the delivery date. Not practical for business/office purpose without being able to pick a timeslot for delivery according to business planning.

September 3, 2024
Unprompted review
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Reply from Topbloemen.nl

Hi Katie!

Thanks for your review.
You can note a preferred time under comment. For corporate addresses, we really do our best to meet the preferred time. For private addresses, we unfortunately cannot guarantee it.

I trust this has given you sufficient information.

Kind regards,
Topbloemen.nl

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Rated 3 out of 5 stars

Double check if your friend actually receives anything from this company

I placed an order as a gift for my friend. The delivery was missed (apparently there were no door bell rang) but there was also no note left in the mailbox for the recipient to reschedule. I also couldn't reschedule the order myself. So three days passed and I just learned from my friend that she received nothing.
And after contacting customer service, it was also not possible refund me. It was only possible to reschedule another delivery.

Update: ok the second delivery finally worked. Flowers still look fresh. But again, I think it's important that you at least get a notification/reminder that your order was not delivered properly. So personally I won't order from here again.

July 6, 2024
Unprompted review
Topbloemen.nl logo

Reply from Topbloemen.nl

Thank you for your review. How annoying that your order was not delivered as expected! In the order I can see that there has been contact in the meantime and a new delivery has been discussed. Your order will be delivered on the agreed day.
If there is anything else we can help you with, please let us know!
Kind regards,
Team Topbloemen.nl

Rated 5 out of 5 stars

Top is a good title

Used this service a few times and never been let down even delivered at the time I asked (if they possibly could).One very small criticism i asked if I could add a balloon to the roses and was answered with a rather blunt no.No is ok but it was blunt.Otherwise as usual great service, easy to use and good products.

July 3, 2024
Unprompted review
Rated 2 out of 5 stars

Mother's Day bouquet not fresh flowers.

Bouquet was delivered late afternoon on Mother's Day, tiny edges of brown on pink roses, now next day few petals outside 2 big roses are brown. Yesterday cut stems, fresh water, feed sachet in vase, but flowers absorbed no water the vase is same amount water. No order nr. This was a gift ordered by family overseas. Flowershop was different city so guess this city was in last delivery end of day. Bit disappointed flowers are not fresh.

Update Emailed with customer service send them pictures of bouquet and they reply to my email just read it now, so reply to their email.

Update.....Called by customer service today and they say tomorrow they will send new flowers bouquets. Thanks to good customer service at Topbloemen.

Update may 16 just received new fresh bouquet, thanks very much Topbloemen for good customer service.

May 12, 2024
Unprompted review
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Reply from Topbloemen.nl

Dear Evelyn,

Thank you for your review! I'm sorry to read that you are not satisfied.
Unfortunately you didn't write an order number down so I can not see which order is the complaint over.
Please contact us by email at klantenservice@topbloemen.nl.
Please include a short description of the complaint along with your order number + postcode and house number of the delivery address.
We will do our best to solve your complaint !

With kind regards,
Team Topbloemen.nl

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Rated 5 out of 5 stars

well and right on time.

nou prima en precies op tijd.. + hele leuke bloemen, had ik bestelt echt kei tof, prima om te aan bevelen hah.😁well fine and right on time.. + very nice flowers, I ordered really cool, great to recommend hah.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Never dissapointing

Never dissapointing. Have been ordering for years and service is TOP !

March 25, 2024
Unprompted review
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Reply from Topbloemen.nl

Dear Carolina,

How fantastic to hear that you have been satisfied with our service for years! We always strive to make our customers happy, and it's wonderful to know that we succeed in doing so time and time again. Thank you for your loyal support!

Looking forward to serving you again soon!

Kind regards,
Team Topbloemen.nl

Rated 1 out of 5 stars

Cheap flowers ……

We have never seen such a horrible flowers! The cheapest possible and two of them were already dead! Shame on this company! The sender cannot check the flowers so the worst / cheap / ugly ones are sent!

March 13, 2024
Unprompted review
Topbloemen.nl logo

Reply from Topbloemen.nl

Dear Renata,

Thank you for your review.
I am very sorry to hear that you ar not satisfied with te bouquet you received.
Unfortunately, based on your review, I cannot find out which order it concerns. Would you please contact our customer service so we can look for a suitable solution together.

Kind regards,
Team Topbloemen.nl

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