They delivered the flower later than suggested time interval and delivered it to the neighbor company!!! I have talked to them through the chat. They care nothing about customer experience. I will fin... See more
Company replied
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They delivered the flower later than suggested time interval and delivered it to the neighbor company!!! I have talked to them through the chat. They care nothing about customer experience. I will fin... See more
Company replied
I ordered a flowers to a friend, the same day delivery. Flowers was delivered to a neighbours and then they were not at home for 2 days….so my friend still did not get their flowers and it all complet... See more
Company replied
The order was placed at very short notice and still got delivered in time, hours before Mothers Day. The flower arrangement appeared bigger and more colorful than the image from the web page - thank y... See more
Beautiful bouquet delivered on time. Excellent communication via email about how, when and where it arrived! In this case at the neighbors house with a note on my sister-in-laws door. USA to Holland... See more
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Noorderdreef 60, 2153 LL, Nieuw-Vennep, Netherlands
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Replied to 92% of negative reviews
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Ordered a bouquet of tulips to my gf's house in Tilburg on the 8th of March at 10.30am with the same day delivery. The website states that the order will be delivered between 9am and 7pm. Not only it wasn't delivered on the 8th of March, the courier also dropped it near the entrance OF THE BUILDING and disappeared. I don't mind the delay in delivery, but it has to be communicated with clients in advance via email.
Bad service, awful communication with clients and false promises. Wouldn't recommend.

Reply from Topbloemen.nl
Super nice flower buquette for my daughters birthday. Perfect delivery. Would order again. Thanks
The flowers were not fresh; they appeared old and wilted. I've been using this service for the past two years, but this time was disappointing. Unfortunately, I won’t be using it again.

Reply from Topbloemen.nl
It was easy to order and arrived fast!
I bought it on friday night and i received on saturday around lunch time.
The flowers were great but they left them outside my girlfriend’s house and did not deliver them, or even notify (ring the doorbell) my girlfriend’s house to tell her they had arrived with a package. Fortunately the neighbours were nice about it and gave her the flowers, but someone could’ve easily taken them. ESPECIALLY, during Valentine’s Day.

Reply from Topbloemen.nl
Excellent and punctual service, keeping me informed of the next steps pre- and after delivery. - thank you for the great service.
They have not delivered the cava and did not take the responsibilities of it.
Their reply was "it was delivered"

Reply from Topbloemen.nl
Delivered, as requested.
It brightened the day for my vriendin.
Excelent service!
Dank U wel!!
The site is in English, easy to find the flowers, has suggestions for each occasion. The delivery was on time!
very reliable, quick response ordering process is very easy 
I have ordered flowers from Australia for a birthday and everything went smooth and the bunch of flowers looks amazing and just like the one on the pictures on their website.
To choose a delivery timeslot used to be possible, but not anymore, can only choose the delivery date. Not practical for business/office purpose without being able to pick a timeslot for delivery according to business planning.

Reply from Topbloemen.nl
Efficient and punctional, pleased with the outcome.
I placed an order as a gift for my friend. The delivery was missed (apparently there were no door bell rang) but there was also no note left in the mailbox for the recipient to reschedule. I also couldn't reschedule the order myself. So three days passed and I just learned from my friend that she received nothing.
And after contacting customer service, it was also not possible refund me. It was only possible to reschedule another delivery.
Update: ok the second delivery finally worked. Flowers still look fresh. But again, I think it's important that you at least get a notification/reminder that your order was not delivered properly. So personally I won't order from here again.

Reply from Topbloemen.nl
Used this service a few times and never been let down even delivered at the time I asked (if they possibly could).One very small criticism i asked if I could add a balloon to the roses and was answered with a rather blunt no.No is ok but it was blunt.Otherwise as usual great service, easy to use and good products.
Bouquet was delivered late afternoon on Mother's Day, tiny edges of brown on pink roses, now next day few petals outside 2 big roses are brown. Yesterday cut stems, fresh water, feed sachet in vase, but flowers absorbed no water the vase is same amount water. No order nr. This was a gift ordered by family overseas. Flowershop was different city so guess this city was in last delivery end of day. Bit disappointed flowers are not fresh.
Update Emailed with customer service send them pictures of bouquet and they reply to my email just read it now, so reply to their email.
Update.....Called by customer service today and they say tomorrow they will send new flowers bouquets. Thanks to good customer service at Topbloemen.
Update may 16 just received new fresh bouquet, thanks very much Topbloemen for good customer service.

Reply from Topbloemen.nl
nou prima en precies op tijd.. + hele leuke bloemen, had ik bestelt echt kei tof, prima om te aan bevelen hah.😁well fine and right on time.. + very nice flowers, I ordered really cool, great to recommend hah.
Never dissapointing. Have been ordering for years and service is TOP !

Reply from Topbloemen.nl
We have never seen such a horrible flowers! The cheapest possible and two of them were already dead! Shame on this company! The sender cannot check the flowers so the worst / cheap / ugly ones are sent!

Reply from Topbloemen.nl
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