Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
Company replied
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See what reviewers are saying
Good customer service. Have used them several times without issues. sometimes it take a few depending on how busy it is, but they continue to deliver.
Company replied
Very quick delivery and response time. Even after a problem came across the support was very friendly and helpful through the whole comversation. They did there best to help me and found a solution. V... See more
Company replied
Keep getting transferred around and even to their whatsapp customer service which receive no respond or reply. I have been waiting for the topup for more than 5 hours already and still waiting. U... See more
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Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
Breach of guidelines
I ordered 3 times and had a problem…
I ordered 2 times and had a problem with authenticate that asked for a picture of me and my ID card and then they litterally asked for a picture of MY CREDIT CARD after that, i looked to the customer services and the first staff took care of my 2 first orders, then at the third it was another staff who came to take care of it but instead of unlocking it they asked me to authenticate so basicly send all my informations credit card and more, i said no and they didn't discuss further they Blocked me and now i can't even have access to the customer services and i don't even know if i'm refunded.
March 6, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re very sorry for this experience. We understand your concern, and we want to clarify an important point: we do not require customers to send a full photo of their credit card. If you were asked for that, we need to investigate immediately.
Also, being blocked from contacting support is not acceptable without clear reason and communication. We want to check your refund status and resolve this properly.
Please email service@topuplive.com with:
Your order numbers (all affected orders)
The email used on the order
Any screenshots of the verification requests and the block message
PayPal/card transaction reference ID (if available)
We will escalate this to a supervisor, confirm whether a refund was issued (and provide proof/reference), and review the support handling and the block decision. If the block was incorrect, we will restore your access.
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Secure, fast, and discounts
My experience this far has been excellent. Not only do they respond quickly with my funds entering the account within 2 minutes, they take security seriously. I have to go through 3 verification steps and while most would find that concerning, I find it comforting as it shows my bank info is safe. They also have a amazing selection of discounts which are constantly active so if you miss one, another will come soon. Thank you top up live
March 15, 2026
Unprompted review
Reply from TOPUPlive
Dear dz,
Thank you so much for taking the time to share such a wonderfully detailed and positive review of your experience with TOPUPlive! We are absolutely thrilled to read your feedback and truly appreciate your kind words.
We're delighted to know that your funds entered your account so quickly, often **within 2 minutes**! Providing a fast and efficient service is something we constantly strive for, and it's incredibly rewarding to hear that we're meeting your expectations in this regard.
Your understanding and appreciation for our **3-step verification process** truly resonate with us. You've perfectly articulated our philosophy: while security measures might sometimes seem extensive, they are fundamentally in place to **safeguard your bank information and ensure the utmost safety and peace of mind** for every transaction. Your recognition of this commitment to security is invaluable.
Furthermore, we're glad you're enjoying our **amazing selection of constantly active discounts**! We believe in offering continuous value to our community, and it's fantastic to know that you appreciate the variety and frequency of our promotions.
Your detailed feedback serves as a huge motivation for our entire team. We are dedicated to maintaining these high standards of speed, security, and value, and to continuously improving your TOPUPlive experience.
Thank you once again for your trust and support. We look forward to continuing to serve you and wish you many enjoyable gaming moments!
Best regards,
The TOPUPlive Customer Service Management Team
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for your candid feedback. We are truly sorry to hear that your experience with our customer service has been so disappointing, and we sincerely apologize for any frustration or inconvenience this has caused you. We understand that "trash" is a strong word, and it indicates a significant failure on our part to meet your expectations.
We take all feedback, especially critical comments like yours, very seriously. It helps us identify areas where we need to improve. Please know that we are committed to providing excellent support, and your experience is certainly not the standard we aim for.
We would be grateful if you could provide us with more details about your specific interaction or the issues you faced. This would greatly assist us in investigating the matter thoroughly and taking corrective actions. Please feel free to reach out to us directly at service@topuplive.com so we can address your concerns privately and work towards a resolution.
We are dedicated to improving our service and regaining your trust. Thank you for bringing this to our attention.
Sincerely,
The TOPUPlive Customer Service Management Team
Iam top up 80 fc point but the fc point…
Iam top up 80 fc point but the fc point is not get in my account
March 10, 2026
Unprompted review
Reply from TOPUPlive
Dear Customer,
We are sincerely sorry to hear about your frustrating experience, and we sincerely apologize if our customer support did not meet your expectations.
Please rest assured that TOPUPlive is a legitimate and authorized platform; we absolutely do not scam our users. Regarding your refund issue, our policy is clear: if an order fails to deliver or cannot be completed, we will 100% issue a refund.
We want to fix this for you immediately. Could you please provide your Order ID or the email associated with your account? Please reach out to our senior support team directly at service@topuplive.com with the subject "Review Follow-up". We will personally investigate your case and ensure you get a fair resolution.
Thank you for your patience, and we look forward to making things right.
Best regards,
TOPUPlive Customer Support Team
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Renuka seller ka id Mera banaa do…
Renuka seller ka id Mera banaa do mohammed asif Naam Se
March 13, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Powertripping company
Powertripping company. I asked them some what difficult question about the way the coupons systems works .. and now they are refunding my puchase over and over again and blocking me from talking to there costumerservice. Hahaha 2026
March 12, 2026
Unprompted review
Reply from TOPUPlive
Hi there, thank you for taking the time to share your experience. We're truly sorry to hear that you've felt frustrated with your recent interactions with our team.
We want to be transparent: our customer service team should always be available to answer questions — including questions about how our coupon system works. No question is "too difficult," and you absolutely deserve a clear and helpful explanation.
If there was any miscommunication that led to unexpected refunds or difficulty reaching our support team, we sincerely apologize. This is not the experience we want for any of our customers.
We'd genuinely like to make this right. Please reach out to us directly at service@topuplive.com and reference this review, and a senior member of our team will personally follow up with you.
— TOPUPlive Support Team
Reply from TOPUPlive
Dear Ebrahim,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience with TOPUPlive, and we sincerely apologize for any inconvenience or distress this has caused you.
We understand your concerns, especially the strong accusation of "Scammers!" We want to assure you that TOPUPlive is a legitimate and reputable game store committed to providing a secure and fair platform for all our users. We operate with full transparency and adhere to industry standards to ensure the safety of your transactions and personal information. We take such allegations very seriously and are dedicated to resolving any misunderstandings.
Regarding your comment that "Support is non-existent," we deeply regret that you felt unsupported. This is certainly not the standard of service we aim to provide. We are continuously working to improve our customer support channels and response times. To help us address your specific issues, please reach out to our dedicated support team directly via:
* **Email:** service@topuplive.com
* **Live Chat:** Available on our website
As for "the site is broken," we are very concerned to hear this. Our technical team regularly monitors and maintains our website to ensure a smooth user experience. To help us investigate and resolve any technical glitches you encountered, could you please provide more details? Specific information such as error messages, screenshots, the browser you were using, and the steps you took before encountering the issue would be incredibly helpful.
Your feedback is invaluable to us, as it helps us identify areas for improvement and better serve our community. We are committed to regaining your trust and providing you with the positive experience you deserve. Please allow us the opportunity to make things right.
We look forward to hearing from you soon so we can address your concerns personally and effectively.
Sincerely,
The TOPUPlive Customer Service Management Team
Fast and reliable
March 4, 2026
Reply from TOPUPlive
Dear emmanuelle,
Thank you so much for your wonderful feedback! We are thrilled to hear that you found our service to be **"Fast and reliable."**
These words truly mean a lot to us, as **speed and reliability** are at the core of what we strive to deliver at TOPUPlive. We are committed to ensuring that every transaction is processed efficiently and that our platform consistently provides a trustworthy and seamless experience for all your gaming needs.
Your positive comments motivate us to continue upholding these high standards and to always look for ways to enhance your experience even further.
We appreciate your trust and look forward to serving you again soon!
Best regards,
The TOPUPlive Customer Service Management Team
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Fast and very easy
Fast and very easy! This was a life saver for me. I didnt want to spend 20 dollars on an outfit. I promise im not a bot lol
March 4, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Good☺️🔥👀🔥🫡❌
March 4, 2026
Reply from TOPUPlive
Dear pisdezblat,
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Very fast and trusty
March 4, 2026
Reply from TOPUPlive
Hi calebchung,
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
I’ve always used TOPUPlive to recharge…
I’ve always used TOPUPlive to recharge my diamonds for bigo !! Not once in nearly four years have they ever let me down or not helped with any enquires I’ve had you guys are a very trusted way to recharge through
Thanks,
March 4, 2026
Unprompted review
Reply from TOPUPlive
Thanks a lot for the awesome rating! We are so happy to know you are satisfied with your purchase at TOPUPlive. Don't forget to check our website regularly for new game top-up offers and special discounts. Thank you for choosing us, and have a wonderful day!
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Reply from TOPUPlive
Dear Customer,
We are sincerely sorry to hear about your frustrating experience, and we sincerely apologize if our customer support did not meet your expectations.
Please rest assured that TOPUPlive is a legitimate and authorized platform; we absolutely do not scam our users. Regarding your refund issue, our policy is clear: if an order fails to deliver or cannot be completed, we will 100% issue a refund.
We want to fix this for you immediately. Could you please provide your Order ID or the email associated with your account? Please reach out to our senior support team directly at service@topuplive.com with the subject "Review Follow-up". We will personally investigate your case and ensure you get a fair resolution.
Thank you for your patience, and we look forward to making things right.
Best regards,
TOPUPlive Customer Support Team
Very quick and easy to use
Very quick and easy to use. Absolutely no complaints.
February 19, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
fastest respond
March 1, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reliable and good service
I have used it myself and it is a really pleasant experience. They give you regular discounts over what they already offer. And when I used it the items were delivered quickly to my account without any trouble, 5/5 will 100% use again.
February 28, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
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never had any problems with my purchases
September 27, 2025
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Automatic refund? A scam or a glitch?
Okay, I used this website a lot back then. I wanted to purchase something. But when I bought it, it IMMEDIATLY got refunded, even though I did NOT ask for one. I don't know why or how this could've happened. I contacted customer service. And I asked them to cancel the refund. But they kept saying "Your order has been successfully refunded" but that's not what I wanted! I don't know if this has happened to anyone else. So, just be careful guys.
February 25, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry for the confusion and inconvenience. If your order was immediately refunded even though you didn’t request it, we understand why that felt alarming.
In most cases, an instant refund is triggered automatically when the payment is not fully confirmed by the payment channel or is reversed by the provider’s risk controls (e.g., authorization/3DS issue, bank decline after authorization, security checks, region/IP/device changes). In those situations, the order cannot be completed, and the refund cannot simply be “canceled” from our side—because the funds are already being returned through the payment provider.
That said, we should have explained this clearly and helped you with the next step. Please contact us via Live Chat or email service@topuplive.com with:
Your order number
Payment method and date/time of the purchase
Any refund/transaction reference ID and screenshots (if available)
We’ll check the exact reason for the automatic refund and advise the safest way to successfully place your order (e.g., correct verification flow or an alternative payment method/channel). Sorry again for the experience, and thank you for warning others—your feedback helps us improve.
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
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