Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
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See what reviewers are saying
Good customer service. Have used them several times without issues. sometimes it take a few depending on how busy it is, but they continue to deliver.
Company replied
Very quick delivery and response time. Even after a problem came across the support was very friendly and helpful through the whole comversation. They did there best to help me and found a solution. V... See more
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Keep getting transferred around and even to their whatsapp customer service which receive no respond or reply. I have been waiting for the topup for more than 5 hours already and still waiting. U... See more
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Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
Breach of guidelines
This is too good for ab
May 10, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're thrilled you're loving the experience. If there's ever anything we can do to make it even better, don't hesitate to reach out. See you in-game! 🎮
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The fact that they give yoy 92k coins…
The fact that they give you 92k coins for free after some time of purchase is good
May 1, 2026
Reply from TOPUPlive
Thank you for the wonderful feedback! 🎉
We're glad you're enjoying the bonus coins — it's our way of showing appreciation to our loyal players. Stay active and you'll keep unlocking more rewards over time!
Hope you're having a great time in-game. See you next time! ⚡
— TOPUPlive Team
Payment was deducted via TNG eWallet
Payment was deducted via TNG eWallet, but the order was marked as completed even though I have not received the full items in my game account.
The merchant mentioned there will be a delay, however the delivery is still not fulfilled.
This is not a proper completion as the items are not fully received.
Kindly assist to check this transaction and resolve the issue, or provide a refund if the service cannot be completed.
May 2, 2026
Unprompted review
Reply from TOPUPlive
Hi, thank you for reaching out and we sincerely apologize for the inconvenience caused.
We understand your concern regarding the delivery status. Upon checking, our system shows that all items for your order have been successfully delivered to your game account.
That said, some in-game items — especially certain top-up credits or bundles — may experience a short delay before they appear in your account, depending on the game server's processing time. We recommend:
Restarting the game and logging back in to refresh your account data.
Checking your in-game mail or gift inbox, as some items are delivered there first.
Waiting up to 24 hours if the delivery was recent, as server sync can sometimes take time.
If you have already tried the above steps and the items are still not reflected, please reply with:
Your in-game username / UID
A screenshot of your in-game inventory or mail
This will help us escalate the case directly with the game supplier for further verification.
We take every order seriously and will do our best to resolve this for you. Thank you for your patience.
— TOPUPlive Support Team
Best app for recharging coins and…
Best app for recharging coins and getting perfect deals and planty of couppons
Keep on growing !!
April 28, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the kind words! 😊
We're thrilled to hear you're enjoying the deals and coupons — we work hard to bring you the best value every day.
Thanks for the encouragement, we'll keep growing and making the platform better for you! 🎮⚡
— TOPUPlive Team
TOPUPlive is a very safe and secure way…
TOPUPlive is a very safe and secure way to top up! I have never had issues with them and the discounts save me so much money! They are the only place i trust to top up with
April 21, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
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Wonderful experience 100% trustworthy…
Wonderful experience 100% trustworthy And also customer service is flawless 😁
April 20, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Quick, reliablem, trust worthy and perfect <3
very reliable and trustworthy with an amazing customer support who patiently answer all your questions and inquiries highly recommend!!!
April 15, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your kind words! 🙏 We're thrilled to hear that you find our platform reliable and trustworthy. Our support team works hard to ensure every question gets answered with patience and care — your recognition truly means a lot to us. We look forward to continuing to serve you!
Great service!
Quite a smooth experience i must say! I play genshin, and received the crystals without any issues. I recommend others to try it as well as it's fast and reliable. I'm satisfied!!
April 15, 2026
Unprompted review
Reply from TOPUPlive
We're so glad your Primogems arrived smoothly and without any hiccups! ✨ Providing a fast and hassle-free experience for our Genshin Impact players is exactly what we aim for. Thank you for recommending us — happy adventuring, Traveler! We hope to see you again soon!
Honestly pretty easy just wish they had…
Honestly pretty easy just wish they had more discounts for genshin
April 14, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
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i entered a typo when trying to…
i entered a typo when trying to purchase something on the site, once i realised i messaged their customer service and they just kept saying it was my fault and wouldn’t even offer a refund. the customer service agent wasn’t helpful so now ive wasted £25
April 8, 2026
Unprompted review
Reply from TOPUPlive
Thank you for taking the time to leave your feedback — we’re truly sorry to hear your experience with our customer service fell short and that you ended up feeling frustrated and out of pocket.
We completely understand how annoying a typo can be, especially when you’re trying to top up quickly. While our standard policy on digital game top-ups is that completed orders are non-refundable (as the funds are instantly processed to the game account), that doesn’t excuse poor service. No customer should feel brushed off or blamed.
I’ve personally escalated your case. To help you right away, could you please reply with your *order number* (or the email you used to place the order)? I’ll check the details immediately and see what options we have — whether that’s correcting the typo if the top-up hasn’t been fully processed yet, offering a partial store credit, or exploring any other solution possible.
We want to make this right for you. Please message us directly here or via our in-app chat so we can handle this one-on-one and quickly.
Again, apologies for the inconvenience and thank you for giving us the chance to improve.
Best regards,
TOPUPlive Customer Support
I bought a pack for Kingshot and in the…
I bought a pack for Kingshot and in the verification process they wanted my Google accounts password… not happening.
April 6, 2026
Unprompted review
Reply from TOPUPlive
Hi there — thanks for your feedback.
For Kingshot, this is a login top-up service, which means our support team may request your Kingshot account login details in order to log in and complete the recharge.
However, we will never ask for your Google account password (or any email/Google master account password). If you saw a prompt asking for your Google password, please do not enter it and stop the process immediately.
Please email us at service@topuplive.com with your order number and a screenshot of the page/message you saw. We’ll investigate right away and help you complete the top-up safely — or arrange a refund if you prefer.
Reply from TOPUPlive
مرحبًا، شكرًا لملاحظتك.
نأسف لأن تجربتك لم تكن جيدة. يرجى التواصل معنا عبر البريد service@topuplive.com وإرسال رقم الطلب وتفاصيل المشكلة (وأي لقطات شاشة إن أمكن)، وسنقوم بمراجعة الأمر فورًا ومساعدتك في حل المشكلة أو ترتيب استرداد المبلغ إذا لزم.
Always buy my PUBGM topups from here
Always buy my PUBGM topups from here, very fast and cheap
March 27, 2026
Unprompted review
Reply from TOPUPlive
Thank you for always choosing TopUpLive for your PUBGM top-ups! We’re happy to hear it’s fast and affordable for you.
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Reply from TOPUPlive
Thanks for the great feedback! We’re glad you enjoy our instant service.
Reply from TOPUPlive
Awesome—thank you! Glad it worked exactly as expected and super quickly.
Reply from TOPUPlive
Thank you! We’re happy you find our prices great and the service reliable—your support means a lot.
It was seamless and quick
It was seamless and quick. I had no payment issues and they support my currency which made things easier to evaluate
March 26, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
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Delivery of ingame currency is instant…
Delivery of ingame currency is instant support is also helpfull with any issues
March 26, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 4-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Site has blatant age discrimination
I just had a very concerning experience with your platform while trying to provide you money for your service. I placed order auto69c14e792e90e and was required to submit verification of my identity. Upon completion of all steps as directed, a refund was processed instead of my order. When I contacted your customer service via Chat on the website, the employee informed me that "Sorry, we do not support top-ups for elderly users.". This is blatant age discrimination, which upon asking why I was denied based on my age was told "This is a limitation of our platform." and "You cannot make any top-ups on our platform." When I asked why it was a limitation, I was told "We will not disclose this to you." This is blatant age discrimination. If I were to know why, I may understand, so I contacted the email support. They directed me to another direct chat, said the same thing, and then banned me from the chat. I sent another email asking to send me the specific language that is posted on your site that makes me ineligible for a top up, and they said the same thing "If you have exceeded the platform's eligibility criteria, you are not allowed to make any purchases on our platform. This is our platform's rule." I am sorry, but "The Platform" is not some higher authority that you have no control over - YOU make the rules and you will not tell me why you will not sell to elderly users. This company needs to stop discriminating based on age. You are letting minors make purchases but not older individuals - any explanation you provide should have the reason why you set an upper age limit on transactions or you are continuing this baseless age discrimination.
March 22, 2026
Unprompted review
Reply from TOPUPlive
Dear CRAIG B,
Thank you for taking the time to share your detailed feedback regarding order **auto69c14e792e90e**. We sincerely apologize for the frustration and inconvenience this experience has caused you.
We understand your concern about the identity verification process, the automatic refund, and the explanations provided by our support team. At TOPUPlive, we maintain strict eligibility criteria for all top-up transactions to ensure platform security, protect user accounts, and comply with applicable regulations. These criteria are applied uniformly based on verification outcomes and are designed to safeguard every customer, regardless of age.
Our goal is never to discriminate, but to prevent unauthorized or high-risk transactions. Unfortunately, in your case, the verification results indicated that the account did not meet our current eligibility requirements, resulting in the refund.
We appreciate you pointing out the need for clearer communication. While we cannot publicly disclose every internal security detail (to protect the platform and all users), we have immediately escalated your case to our Senior Support Supervisor for a personal review. They will contact you within 24–48 hours with a full update.
In the meantime, if you would like us to re-examine the order or explore any alternative solutions, please reply to this email with your preferred contact method.
Thank you again for your understanding and for helping us improve our service. We truly value you as a customer and are committed to resolving this matter satisfactorily.
Best regards,
Senior Customer Service Representative
service@topuplive.com
Bank detected attempted fraud
Tried to purchase Onric shards, as Lootbar isn't working right now, and my bank froze my account. Thought it was strange given the reviews I've seen were mostly positive, but after checking my transaction history for the declined purchase, it turns out that despite buying one item, I was charged 3 times for the 8080 Onric shard refill. Reported the two extra attempted purchases as fraud, as that is NOT what I tried to purchase, and now I need a new card due to my bank's regulations. Real unfortunate shit.
March 22, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re truly sorry this happened — we understand how serious and stressful it is, especially if your bank froze your account and you now need a new card.
What you described (seeing multiple charges/attempts for the same 8080 Onric shards refill after trying to place one order) can sometimes occur when the payment provider/bank creates multiple authorization attempts due to retries, timeouts, or risk checks. These usually show as “pending/temporary” entries and are automatically reversed by the bank within a few business days, but we agree it should never create confusion or put you at risk.
We want to investigate this urgently and confirm the exact status of those transactions from our side. Please email service@topuplive.com with:
The email used for the purchase
Any order number(s) shown on the site (even if declined)
Screenshots of your bank statement showing the 3 charges/authorizations (hide sensitive details)
The date/time and amounts, plus any transaction/reference IDs if available
Once we confirm what happened, we will provide a clear explanation and, if any duplicate capture occurred, we will refund immediately and provide proof/reference numbers for your bank.
Again, we’re sorry for the trouble this caused.
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