Torne Valley Reviews 

808
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I must tell everyone about the wonderful experience I had when I bought my Atco petrol lawnmower from Torne Valley at Tickhill. The price was very competitive and the staff were very good in offe... See more

Rated 5 out of 5 stars

Great experience again i bought a robot mower and Torne Valley went above and beyond. They called me the day after id ordered it and told me it was ready to pick up. And they had charged it and loaded... See more

Rated 5 out of 5 stars

Bought a Stihl Robotic Lawnmower last year. Biggest asset to my property that I have ever purchased, however I had an issue with it 2 weeks ago, called Torne Valley & spoke to Mark who looks after the... See more

Company replied

Rated 2 out of 5 stars

I ordered a Stihl grass trimmer on 3rd May. I was dismayed at the delivery price of £16.75 but since I placed the order in the evening I couldn't query it. They charged delivery as a 'large' item (12... See more

Company details

  1. Garden Center

Information provided by various external sources

With over 26,000 lines of stock from over 300 suppliers, we can supply everything from a garden tractor to a nail! Including garden machinery, garden supplies, clothing, household goods, electrical items, power tools, hand tools, equine supplies, pet food, pest control and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(808)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

A very good service

A very good service, although I could not get the 2 sacks of dog food which I would have preferred!

May 15, 2022
Torne Valley logo

Reply from Torne Valley

Thank you Joanna for your feedback.

Rated 5 out of 5 stars

Good product range

Good product range, competitive prices and good service.

May 15, 2022
Torne Valley logo

Reply from Torne Valley

Thank you Nigel for your great feedback.

Rated 5 out of 5 stars

Really happy with my purchase of a new…

Really happy with my purchase of a new Husqvarna ride on mower. Everyone I dealt with on the phone was polite and very helpful. Delivery came earlier than expected so no worries there. I will definitely be using Torne Valley again in the future.

May 14, 2022
Torne Valley logo

Reply from Torne Valley

Hello Jonathan, thank you for taking time to leave a review regarding your experience purchasing a ride on mower from us. We are very pleased to hear you are happy with your ride on mower and the level of customer service throughout your order/delivery process. We look forward to welcoming you again!

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, will definitely order from here again

May 11, 2022
Torne Valley logo

Reply from Torne Valley

Thank you Mike for your positive comments, we are happy to hear you will be ordering from us again!

Rated 5 out of 5 stars

First time buyer

Food arrived in great condition and on time. Great service will definitely use again for all my dogs needs

May 10, 2022
Torne Valley logo

Reply from Torne Valley

Thank you Steven for your great comments on your positive shopping experience with us!

Advertisement
Rated 5 out of 5 stars

as expected

ordered dog food, it came, the dogs ate it , i ordered some more!

May 10, 2022
Torne Valley logo

Reply from Torne Valley

Thank you Craig for your great review, we are happy to hear your dogs were impressed too!

Rated 5 out of 5 stars

ordered Friday

ordered Friday, arrived Saturday am

May 9, 2022
Torne Valley logo

Reply from Torne Valley

Thank you Leslie, we are pleased you were happy with our speedy service!

Rated 5 out of 5 stars

Helpul online service

Helpul online service. Friendly staff at the shop

May 8, 2022
Torne Valley logo

Reply from Torne Valley

Hi Denise, we appreciate your comments for both shopping online and instore. We look forward to welcoming you in store again.

Rated 5 out of 5 stars

When I rang them the man I spoke to was…

When I rang them the man I spoke to was very helpful telling how too use the product and the delivery was next day you only normally get that with Amazon Prime and the price was the best on the internet £70 cheaper than Amazon so all in all very happy.

May 8, 2022
Torne Valley logo

Reply from Torne Valley

Hi Dale, we are very happy to hear you had a positive shopping experience with us and a member of our staff was able to provide you with helpful product knowledge. We hope you enjoy your purchase!

Advertisement
Rated 1 out of 5 stars

Stihl hedge trimmer

I ordered hedge trimmer on Thursday., expected delivery Monday. Arrived Saturday morning!!!…. Well packaged, great price. Couldn’t be happier

May 8, 2022
Torne Valley logo

Reply from Torne Valley

Hi Tony, thank you for taking time to leave feedback on your positive shopping experience with us. We are pleased to hear you were happy with the price and the packaging of your hedge trimmer.

Rated 5 out of 5 stars

Spot on

Spot on. Good price. Fast delivery:-)

May 4, 2022
Torne Valley logo

Reply from Torne Valley

Thank you Keith, we are pleased to hear you were happy with our pricing and fast delivery!

Rated 1 out of 5 stars

It said next day delivery on…

It said next day delivery on Friday.Arriving Wednesday???? Now I ve got to mess around with my dog's diet. £6.99 delivery charge.I expect it the next day,Bank Holiday, whatever

May 3, 2022
Torne Valley logo

Reply from Torne Valley

Hello Mark,
Thank you for taking time to leave feedback regarding your online shopping experience.
We do apologise for any inconvenience or misunderstanding caused in regards to your purchase, however as detailed in our delivery information:
'Orders placed after 12 pm on a Friday, any time Saturday or Sunday will be processed on the following working day (excluding bank holidays) to be delivered the next working day.'
Kind Regards,
Torne Valley

Advertisement
Rated 5 out of 5 stars

Great service at Torne Valley Epworth…

Great service at Torne Valley Epworth today, helped to the car and Mark didn’t just provide the part but mended my Stihl Strimmer whilst I got my shopping. Thanks. 🌟🌟

April 28, 2022
Unprompted review
Torne Valley logo

Reply from Torne Valley

Thank you for your great comments regarding your visit to our Epworth Torne Valley store. We are very pleased to hear a member of our staff went the extra mile in providing you a great customer experience! We look forward to welcoming you back instore in the near future.

Rated 5 out of 5 stars

would highly recommend -phone order and mail service

I couldn't fault the service from placing an order to receiving it via mail .All the staff were extremely helpful especially Sabrina who went above and beyond. I couldn't recommend highly enough. I will be ordering again.

April 28, 2022
Unprompted review
Torne Valley logo

Reply from Torne Valley

Thank you for taking time to leave great feedback on your positive shopping experience with us. We will pass the kind comments on to Sabrina and staff!.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look