I must tell everyone about the wonderful experience I had when I bought my Atco petrol lawnmower from Torne Valley at Tickhill. The price was very competitive and the staff were very good in offe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience again i bought a robot mower and Torne Valley went above and beyond. They called me the day after id ordered it and told me it was ready to pick up. And they had charged it and loaded... See more
Bought a Stihl Robotic Lawnmower last year. Biggest asset to my property that I have ever purchased, however I had an issue with it 2 weeks ago, called Torne Valley & spoke to Mark who looks after the... See more
Company replied
I ordered a Stihl grass trimmer on 3rd May. I was dismayed at the delivery price of £16.75 but since I placed the order in the evening I couldn't query it. They charged delivery as a 'large' item (12... See more
Company details
Information provided by various external sources
With over 26,000 lines of stock from over 300 suppliers, we can supply everything from a garden tractor to a nail! Including garden machinery, garden supplies, clothing, household goods, electrical items, power tools, hand tools, equine supplies, pet food, pest control and more.
Contact info
Bawtry Road, DN11 9EX, Doncaster, United Kingdom
- 01302756000
- sales@tornevalley.co.uk
- www.tornevalley.co.uk
4.6
Excellent
808 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stihl Robotic Lawnmower
Bought a Stihl Robotic Lawnmower last year. Biggest asset to my property that I have ever purchased, however I had an issue with it 2 weeks ago, called Torne Valley & spoke to Mark who looks after these machines. He came to take a look, diagnosed the problem, organised a replacement part with the manufacturer & kept me updated by mobile on progression of the part. He came out today, fitted the part, all up & running again! Great service, great company, would not go anywhere else for my garden machinery.
April 28, 2022
Unprompted review
Reply from Torne Valley
Hello Ian,
Thank you for taking time to write such great comments on your positive shopping/product aftercare experience with us. We are really pleased to hear a member of staff went above and beyond to deliver a great service for the repair of your robotic lawn mower!
Advertisement
My son bought me a Pro-Power Petrol…
My son bought me a Pro-Power Petrol Pressure Washer
Reference: 3WZ-2800A for Xmas.
I used it four times with no problem. Next time I tried firing it up. Absolutely no chance.
The spark plug wasn't that badly carboned-up, but I cleaned it up. Still no go. The spark plug supplied was a cheap no name make. I ordered a set of NGK's and still no go.
I then called Torne Valley - and got an important man by the name of Mark.
I live two mins away in Epworth.
"Do you have a receipt?" he asked
It was a Christmas present.
"I'm too busy to have a look at it - Can't get away - snowed under," he said.
"Drop it in and we might get to look at it next week."
After sales service ZERO stars.
Mark - a prat.
April 21, 2022
Unprompted review
Reply from Torne Valley
Hello James,
We have done an investigation into your concerns and spoken to Mark. Obviously, as with any retailer, we would require proof of purchase i.e. a receipt – would it be possible for you to ask your son for this? If you do not have a receipt, please provide a date of purchase and model number and we will look through our records to find it. Once you have this, we will be happy to take a look. I am sorry Mark gave you the impression he was not happy to help you but on speaking to Mark can ensure that this was not the case and maybe his terminology was inappropriate and we have spoken to him regarding this.
If, when you have the receipt if you contact us again by phone on 01427 871333 or take the item and the receipt into the store and ask for the Manager – they will look at it as a priority.
Many thanks for bringing this to our attention and apologies for your upset.
Torne Valley
Ordered products 11 days ago not heard…
Ordered products 11 days ago not heard a thing and still not got what I paid nearly £300.00 for. And your asking me to do a review.
What did you think I was going to write
April 20, 2022
Reply from Torne Valley
Hello Gary,
Thank you for taking time to leave feedback.
It was great speaking with you last week regarding your comments and we are pleased we have since resolved the misunderstanding for you.
Once again, we do apologise for any inconvenience caused and we hope you enjoy your purchase.
Great customer service.
Great advice and help at the Tickhill branch with my recent purchases of Stihl hedge trimmers . I bought both the HLA 56 and the HSA 56.
April 18, 2022
Reply from Torne Valley
Thank you Ann for taking time to leave feedback on your positive shopping experience with us! We are extremely proud to hear you were pleased with our level of customer service in regards to your recent purchases.
Product that I bought was fine the only…
Product that I bought was fine the only issue I have is I ordered on line to be delivered from epworth store, then had a email saying my order was ready to collect. I rang to see if they could deliver as it said free delivery from epworth I ended up having to pay £25 to get it delivered. Wouldn’t of minded paying but it did say free delivery when I chose the epworth store. Other than that was delivered when they said and polite and helpful
April 17, 2022
Reply from Torne Valley
Hello Julie,
Thank you for taking time to leave feedback on your shopping experience with us.
We do apologise for any confusion incurred, however all orders specified for click and collect are free to collect from a chosen store of your choice and not free delivery from the chosen store. The cost of the delivery charge you incurred to have your order delivered to your address was due to the weight of the items ordered.
We are sorry for any inconvenience this may of caused and hope you are able to experience a more positive shopping experience with us in the future.
Kind regards,
Torne Valley
Advertisement
Ordered a Stihl 71 hedge trimmer
Ordered a Stihl 71 hedge trimmer , received it with a faulty handle , seems as though somebody else had returned for that problem .I called Torne valley and they immediately sent out and delivered a replacement through their carrier and picked up the faulty one at the same time . Very professional people and sincere .
April 16, 2022
Reply from Torne Valley
Thank you for taking the time to leave feedback Mohamed. We are pleased to hear we could rectify your order and provide you with a fast replacement/collection and a positive, professional level of service.
Very speedy response and delivery.
April 15, 2022
Reply from Torne Valley
Thank you Andrea, we are happy you were pleased with our level of service :)
Reply from Torne Valley
Thank you Luisa :)
Fast delivery thus excellent service !!!
April 14, 2022
Reply from Torne Valley
We are extremely happy to hear you were impressed with our fast delivery and level of service. Thank you Robert!
Advertisement
Reply from Torne Valley
Thank you Peter for your positive comments! We hope you had a great bank holiday weekend.
The item I purchased was just what I… just what I was looking for at a fraction of the cost@
The item I purchased was just what I was looking for arrived on time and cheaper than I can get anywhere else over the moon with it don't bother looking anywhere.
April 14, 2022
Reply from Torne Valley
Thank you Joe for taking time to leave feedback on your positive shopping experience with us! We hope you continue to enjoy your purchase and had a great bank holiday weekend.
Ordered Webb Scarifier 36cm on…
Ordered Webb Scarifier 36cm on Saturday next business day on Monday 4pm phoned to see progress, told damaged in warehouse and would not send, no more in stock
If not phoned just kept waiting?
Took my money and would have been nice to know not getting machine
April 12, 2022
Reply from Torne Valley
Hello Roy,
Thank you for taking time to leave feedback. We do apologise for any inconvenience this may have caused and that we were unable to fulfill your order on this occasion.
Kind regards,
Torne Valley
Advertisement
Excellent chainsaw and service
April 9, 2022
Reply from Torne Valley
Thank you Nigel, we are happy you are pleased with your chainsaw purchase.
Reply from Torne Valley
Thank you for your great feedback. We are happy to hear your experience was positive.
Reply from Torne Valley
Thank you Aidan, we are pleased to hear you were happy with our prices and level of service. :)
Great service and delivered on time.
April 3, 2022
Reply from Torne Valley
Thank you Russ for your great feedback :)
Advertisement
Reply from Torne Valley
Thank you for your review, we are pleased to hear you are happy with your chainsaw purchase!
Reply from Torne Valley
Thank you Graham, we are pleased to hear you were happy with our product, price and level of service!
Reply from Torne Valley
Thank you John for taking time to provide great feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.